Customer Service Administrative Assistant

Vanessa Dallas *.******@*****.***

(***)

***-****

*** **** *** ** ******

Chicago, IL

60628

Summary of Qualifications

• Expert in customer relations, organized and detail-oriented

• Efficient in meeting deadlines under heavy time constraints

• Dependable team player and strong independent worker

• Possess attributes that will assist in carrying out the vision of the company

Experience

03/2009-05/2014 New Christian Fellowship Church Chicago, IL

Administrative Assistant

• Assisted in scheduling meetings, speaking engagements; managed personal calendar

• Created rotating schedule of guest ministers and managed organization’s calendar

• Assisted the Senior Pastor in preparing priestly garments for weekly services.

04/2011-05/2014

Care Giver

• Provided personal care to Sr. Pastor/husband; prepared holistic meals to aid in recovery

• Provided wound care, and physical therapy; administered medication

• Arranged travel and lodging relative to bi-weekly chemo treatments.

02/1989-12/2006 The Chicago Tribune Chicago, IL

Customer Service Lead Representative

• Processed debits/credits against subscription accounts, managed correspondence

• Trained new hires, floater for senior representatives, and processed mail

• Handled and resolve customers inquiries

09/2008-03/2009 JP Morgan Chase Chicago, IL

08/1988 -01/1989 Harris Bank

Senior Teller/Client Service Rep

• Consulted and advised clients regarding account status

• Resolved customer complaints and inquiries

• Processed payments to existing accounts and activated new accounts

• Maintained credit/debit accounts, opened, closed and balanced cash drawer

• Handled large sums of cash efficiently and accurately within a fast paced environment

processed deposits, withdrawals and prepared checks

4/198*-**-**** University of Illinois Medical Center Chicago, IL

Clerk II

• Handled multi-phone lines, directed messages to appropriate staff members

• Filed documents, labs, and processed charts of existing and incoming patients

• Scheduled appointments, resolved patient inquiries, and processed mail

Education/Training

04/2008-08/2008 The Cara Program Chicago, IL

• Computer literacy Conflict managements skills/Team Building

• Customer service Leadership & Professionalism

06/1979 Williams Jones Commercial H.S Chicago, IL

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