Customer Service Management

J oanne Edmondson

*** *. *******, ***. #***, Andover, KS 67002 316-***-****

CAREER PROFILE:

I am a Procurement Specialist with more than 6 years of experience in purchasing raw materials

and parts. I also have the ability to achieve corporate buying objectives through strong supplier

management, effective negotiations, and relationship building skills. I have excellent

communication and interpersonal skills with the ability to effectively interface with military

personnel, executives, and colleagues across all organizational levels.

AREAS OF EXPERTISE:

Product Procurement - Supplier Negotiations -Customer Service

Vendor Management -SAP Experience -Processing/Materials

Monitoring

Price Negotiations -Relationship Building -Computer Operations

Contract Administration -Project Management -Strong Follow Through

PROFESSIONAL EXPERIENCE:

South Central Mental Health 2821 Brookside Dr., Augusta, KS 67010

January 2014 to October 2015

Peer Specialist will function as a role model to peers; exhibiting competency in personal recovery

and use of coping skills; serve as a consumer advocate, providing consumer information and peer

support for clients in outpatient and inpatient settings. The PS performs a wide range of tasks to

assist peers of all ages, from young adult to old age, in regaining independence within the

community and mastery over their own recovery process. Recovery resources such as booklets,

tapes, pamphlets and other written materials will be utilized by the Peer Specialist in the

provision of services.

Kelly Law Office 510 N. Topeka, Wichita, 67214

Secretary/Receptionist April 2009 to July 2010

I provided administrative support to lawyers of the Wichita Community. Did all filing and did

typing of all paperwork that need to be done for all correspondence, file management, and project

management. Strong Administrative skills to include Microsoft Office software and

written/verbal communications, ability to handle confidential correspondence and documentation.

Answered all incoming calls.

Reflected excellence in time management with proficiency in the prioritization of multiple

projects.

Kelly Services 727 N. Waco, Wichita, KS 67203

Procurement Specialist May 2007 to March 2009

I provided procurement support for Case New Holland including price negotiation, order entry,

computer operations, and parts distribution. Responsible for procuring complex quality parts and

services for assembly operations. Managed supply base and all purchasing functions for military

contract parts.

Investigated vendor quotes according to quality cost and delivery options for

products/services.

Worked one-on-one with military personnel to order follow-up and expedite orders, ensuring

parts were delivered on time.

Bombardier/Learjet, Inc. One Learjet Way, Wichita, KS

Purchasing Specialist June 2006 to May 2007

Accountable for processing internal and external product purchase orders, ensuring a continuous

requisitions, purchase orders, invoicing, parts receiving and tracking, customer parts delivery.

Planned parts usage for customers and service centers.

Resolved issues related to internal and external suppliers.

Performed administration of internal and external supplier contracts, performance

discrepancies, and quotes.

Participated in improvement projects related to the Demand to Supply process, cost

reductions systems modifications, and data management.

Maintained inventory levels and in-flow schedules to maximize obsolete, inactive and excess

inventory.

Total Card Solutions 1225 S Longfellow, Wichita, KS 67207

Sales Associate June 2005 to June 2006

I sold credit card machines to businesses including sales and marketing, account management,

contract negotiations, order fulfillment and customer service.

Initiated and established client relationships through strategic customer needs, assessments

and a solution based sales approach, resulting in improved customer loyalty.

Developed and implemented innovative marketing strategies producing increased brand

exposure.

Met and exceeded company sales goals.

Raytheon Aircraft Company 9709 E. Central, Wichita,KS

Purchasing Agent June 1995 to June 2005

Purchased raw materials and parts from manufacturers, suppliers and vendors including price

negotiations, pricing strategies and vendor relations.

Collaborated effectively with senior management of product Engineering regarding materials

acquisitions.

Performed order and delivery changes, invoicing and receiving discrepancies and quotes for

AOG Hawker Aircraft.

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