Customer Service Insurance Agent

Brenda C. Harger

***** **** **** ****

Katy, TX *7450

Mobile: 832-***-****

(*********@*****.***)

QUALIFICATIONS:

A sales and customer service focused professional with 9+ years of insurance experience in

leasing, apartment management, customer service and account management. Strong ability to

analyze, organize and work independently. Excellent presentation skills and a team player.

EXPERIENCE:

AIG/Travel Guard 01/2013 to Present

Insurance Agent/Relocation Counselor

• Answer inbound calls for the agency regarding insurance products (auto, home/renters,

umbrella, life, health and travel insurance)

• Outbound calls to up sell and cross sell insurance products

• Prepare insurance quotes

• Handle and resolve customer services issues

• Counsel foreign nationals with relocation products and services, such as banking,

insurance products, mobile phone assistance and general relocation information

Devry University 07/2011 – 3/2013

Major: Bachelor of Business/Technical Management

Kingsland Ranch Apartments/Sun Chase Management 7/2007 – 11/2010

Leasing Agent

• Leased apartments on a 398 unit apartment community

• Handled all outreach marketing/advertising as needed

• Resolved resident issues/obstacles

• Conducted tours of apartments to prospective clients

• Completed verification of application information, credit & background checks

• Participated in rent collection and/or eviction filing as needed

• Conducted comparable market surveys and coordinated events for residents/employees

State Farm Insurance 4/2006 – 6/2006

Insurance Agent

• Assisted agents (colleagues) with customer service issues and sales processes for property

and casualty products

• Handled quotes, along with policy changes to existing client base

• Inspected vehicles and homes as needed

• Solicited new business to grow existing clientele

B. Harger

Pg. 2

• Provided insurance counseling/support to those in need

AAA Texas 7/2004 – 7/2005

Insurance Agent

• Sold insurance products/policies and club memberships

• Quoted rates and qualified applicants

• Provided member service and new insurance counseling

• Adhered to underwriting rules and guidelines to achieve underwriting objectives

Protection One Alarm Monitoring 3/2002 – 6/2004

Security Sales Consultant

• Performed security design, prepared bid proposals and completed contract negotiations

for mid to large businesses and residential customers

• Developed and maintained customer base by providing ongoing customer service and

future needs preparation

MethodistCare 3/2001 – 2/2002

Customer Service Representative

• Responsible for handling all member service issues (resolution management)

• Verified policy benefits

• Educated members, clients and providers as needed

• Resolved claim issues by working closely with claims department, provider relations

department, medical management and enrollment department

• Responded and resolved all internet member inquiries

EDUCATION

Weslaco High School Weslaco, TX 1981 Graduate

Incarnate Word College San Antonio, TX 1981 – 1985

SKILLS:

Proficient use of Onesite software; Intermediate with Microsoft office suite (Word, Excel, etc);

Ten key by touch fax.

CREDENTIALS:

Successfully passed qualifying examination for General Lines Agent –Life, Accident, Health &

HMO License, August 2012 and Property and Casualty license, March 2013.

REFERENCES:

Available upon request

Contact this candidate