Trecy Hood

**** *** *****, ********

CA *****

Cell: 760-***-**** -

aco322@r.postjobfree.com

SUMMARY:

Adept 20 year professional in Human Resources Administration, Operations

Management and Revenue Generation in the following industries: Finance,

High-Tech and Education.

Strong passion to help individuals develop to be the best they can, leading

to a strong workforce which ultimately is a large contributor to the bottom-

line. Competitive edge lends to a results driven "winning" attitude.

HUMAN RESOURCES ADMINISTRATION:

Employee Sourcing and Recruitment, Diversity and Equal Opportunity

Employment, Job Analysis, On-boarding, New Hire Orientation and Training,

Development and Growth, Performance Management, Coaching, Mentoring,

Employee Relations Issues, Investigations, Rewards and Recognition

Programs, Employee Satisfaction

OPERATIONS MANAGEMENT:

Goal Setting and Strategic Planning, Project Management, Budgets,

Accounting, Audit Compliance, IT Management, Build-Outs, Contractor and

Vendor Relationships, Contract Negotiation, Problem Solving and Timely

Decision Making

REVENUE GENERATION:

Consumer and B2B Relations, Individual and Team Motivation, Cadence

Management, Content Marketing, Lead Generation, Churn Reduction, Customer

Focused, Goal Setting, Forecasting and Cost Reduction

PROFESSIONAL HISTORY:

Encinitas Optical

Manager, Sales & Operations

10/16 - Present

* Meet or exceed sales goals while providing superior customer service.

* Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.

* Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing general bookkeeping.

HUGH KOLLAR/JASON SMITH - STATE FARM

Director, Sales and Marketing

12/15-10/16

• Identify sales opportunities for insurance plans and oversee client portfolios

• Characterize risk management strategies, handle policy renewals and track claims

• Establish client relationships through a positive attitude and open communications utilizing a high level of emotional intelligence

ITT Technical Institute

Manager of Recruiting

9/13-11/14

. Accountable for the overall success of the Recruitment Department, to

include strategic planning and execution, creating culture and

diversity, risk management and compliance

. Participates in the development of the business plan by recommending

goals, budgets and staffing plans

. Maintain a direct line of communication with Leadership Team regarding

employee relations addressing issues timely and accurately to ensure

low risk factor

. Full on-boarding management; to include screening, interviewing,

providing qualified candidates through internal/eternal sourcing,

internet and social media

. Oversee training and compliance with corporate policies and

procedures, ethical practices and the guidelines of state and

government agencies and organization. Evaluate and execute training

programs to identify professional growth and future development

. Assists in public relation activities and key relationship building.

Aids in the development and maintenance of government and agency

contacts

. Provides leadership regarding performance management, change

management and employee satisfaction

Sprint PCS Corporation

Sales and Operations, Store Manager

10/05 - 9/13

. Executed full-cycle recruiting; candidate sourcing, screening,

interviewing, reference checks, offer letters, negotiations and

submission of background/drug screening, I-9 verification and related

documentation

. Trained on corporate benefits, medical standards, wellness programs,

employee relations, and systems administration

. Managed and tracked various documentation related to evaluation and

leave issues, prepared related reports and correspondence

. Conducted investigations and prompt conflict resolution

. Managed Corporate Audit Compliance consisting of the regulation of HR

policies, payroll, and protection of proprietary information

. Prepared, maintained and updated personnel database through daily

utilization of PeopleSoft for payroll reporting including manual time

edits, leaves of absence, paid time off, calculation of overtime and

monitoring of meal break compliance in relation to California State

Law and Corporate policy. Conducted training to supervisors and

management on use of software for processing payroll

. Processed employee relation tasks such as scheduling, compensation

changes, promotions, transfers, leaves of absence, corrective action

and separation

. Successful track record leading sales team in a fast paced customer

facing environment while carrying out human resource, operations and

project management functions in a continuously changing organizational

setting

Verizon Wireless

Sales and Hiring, Store Manager

9/03 -10/05

. Scheduled, organized and attended multi-level career events throughout

San Diego County; responsible for full-cycle recruitment

. Created and managed office scheduling and payroll in accordance to

California State Laws and Corporate policy while maintaining high

levels of employee satisfaction

. Recruited and interviewed potential candidates in an industry focused

on sustaining diversity and equal opportunity employment

. Successfully trained all new hires in ethics, integrity, compensation

structure, customer service, operational accountability and sales

. Display superior multitasking abilities to accomplish sales targets

while managing my team, tracking daily indices, merchandising,

scheduling and training, maintaining excellent judgment and problem

solving proficiencies

Professional Accomplishments

. Created a multi-level development program for career advancement with

insight and guidance for employee succession planning

. Corporate Rewards & Recognition Programs and Team Building Event

Planning

. Produced Corporate Safety and Contingency Plan

. SME (Subject Matter Expert) Recruiting, Training and Best Practices

Advocate

. Conference Planner and Peer Group Leader

. Relocated Corporate Offices of 40,000 square feet, project completed

on time within budget

RELATED SKILLS/ACHIEVEMENTS:

. Advanced skills in Microsoft Office Applications including

Word/Excel/PowerPoint/Outlook; internet and social media

. Experience with computer programs such as Salesforce, iCIMS,

Peoplesoft, Brassring, Oracle, OASIS, E-screen

. Results Driven

. Strong Strategic Thinking/Collaboration

. Excellent Oral and Written Communication

. Proven Team Builder and Motivator

EDUCATION:

. SHRM, SCP - Expected July 9, 2015

. Human Resource Management - Villanova University - Sept. 2013

. Single Subject Teaching Credential, Business - National University -

2002

. Bachelor Business Administration, Finance and Banking - National

University, Cum Laude 1992

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