Sr. Project Manager

YUSET ALLAM, MBA/MIB, CSM

**** ** *** ***., *******, Fl, 33027

305-***-**** ************@*****.***

Sr. PROJECT MANAGER/ PORTFOLIO MANAGEMENT/ IT DELIVERY MANAGEMENT/

TECHNOLOGY/ WIRELESS/ TELECOM/ INFRASTRUCTURE/ ACCOUNT EXECUTIVE/

MANAGEMENT/ CONSULTING/ BUSINESS DEVELOPMENT

Sr. Technology Executive with 10+ years of progressive experience in

Management, IT, PMO, SDLC, Mobile, Telecommunications, Banking, HealthCare,

Retail, and Business Relationships Management; with a broad range of

exposure to IBM, ORACLE and other various technological ecosystems.

Milestone-driven professional, who effectively leads and motivates teams,

builds product roadmaps, prioritizes, manage costs, schedules,

deliverables, and customer expectations; and brings complex business

critical programs to successful, profitable completion; Hands On, proactive

problem solver who thrives on challenges, plans and implements creative

solutions to deliver real business value. Customer-focused leader who

effectively analyzes complex business needs and delivers cost effective

solutions. Diverse and multicultural with International experience

bilingual professional. Team builder; knows how to navigate/ manage within

complex environments.

Technology .Business Management . Executive Management . Business

Development . Program/ Portfolio Management . Project Management .

Process Management . IT Delivery Management . Change Management .

Consulting . International Business . Team Leadership/Motivation . Vendor

Relations .Risk Management . IT Infrastructure/Data Center . Managed

Services . IT Strategy . IT Security . Process Improvement . Systems

Improvement . Software . Deployment/Migrations . QA/Testing . Budgeting .

Cost/Benefit Analysis . Expense Control . Client Relations . Presentations

. RFPs/ RFQs . Negotiations . Value Added Service (VAS) . Payment

Processors . Carrier Integrations . Indirect Channel Expertise .SCRUM .

Waterfall . SDLC .CRM

PROFESSIONAL EXPERIENCE

PROLIFICS, Miami, Florida Feb. /2014 - Present

Sr. Project Manager IT (Regional PMO Practice Director) 2014-Present

. Hands on Sr. Project manager assigned to the delivery of Project, and

Portfolios in the Southeast and Mid-Atlantic and New York markets,

with a total value of $16M dollars.

. Implemented integration and application development projects using

best SDLC practices and leveraging SCRUM and Waterfall methodologies.

. Collaborate with Sales and Executive management to define, create and

execute SOWs for the region.

. Execute customer survey/ feedback process to assess performance, and

drive process improvement.

. Identify key stakeholders and build strong relationships within key

territory accounts.

. Work hand on hand with business units and partners to ensure proper

staffing models.

. Organized and facilitated project planning, daily stand-ups, sprint

planning meetings, Scrum of Scrums and retrospectives.

. Ensured demos are prepared for presentation.

. Managed sprint team issues, risks and mitigation plans; work with

management team to resolve issues that must be escalated.

. Tracked and communicate team velocity and sprint progress.

. Compiled and presented post-sprint performance reviews, recommends

changes to improve sprint performance.

. Coordinated delivery of development (beta) and production releases that

meet quality assurance standards.

. Managed all aspects of PMLC documentation including; sprint backlog, burn

down, team roster, velocity, etc.

. Provide training to software development teams in the area of agile

software principles.

. Managed projects and deadlines in anticipation of customer needs and

requirements; effectively design work processes and shape deadlines to

meet those needs.

Successfully deliver engagements for major accounts such as: NCL, TBC,

PSCU, Morgan Stanley, Emblem Health, Fedway, BMI, Ralph Lauren and Herr

Jones.

TRACFONE WIRELESS, Miami, Florida Aug. /2005 - Jan. /2014

Sr. Project Manager IT (Sr. Director PMO) 2012-2014

Managed a $40M capital dollars budget allocated to the implementation of

all business and IT initiatives to foster the growth of a $5B dollars

telecommunications conglomerate. Responsible for all aspects of Project,

Program and Portfolio management in support of internal clients/ business

units; directed a team of a team of 15 - 20+ program and project managers.

Main responsibilities ranged from providing Governance, Strategic Planning,

Leadership, Motivation, and Mentoring to PMs on the PMLC and SDLC

processes, best practices and tools, to drive Delivery Velocity for the

successful implementation of all company initiatives from small/mid-size

(BAU) to large transformation projects; leveraging PMO various

methodologies (Waterfall, Agile/ SCRUM). Deliver flexible, scalable

technology solutions that support primary and secondary business process /

needs in an Oracle SOA, Weblogic, Oracle 11g, Java/J2EE, XML, MS SQL, WDP,

IIB, WSRR and Portal/ eCommerce ecosystem.

. Grow cost-effectiveness and operational efficiency through

implementation and redesign / upgrade of existing or new technologies

/ methodologies to streamline processes, and add value.

. Lead the business assessment for the initiation of a service plans

automation project leveraging IBM BPM technology.

. IT Operations and Data Center portfolios successes - $10M portfolio.

o Lead the completion of all infrastructure projects covering the

installation and upgrade of hardware, appliances, routers, IVRs,

MPLS, cabling and wiring required for data center operations to

support holiday volumes, as well as retail gateway for VAS and

3RD party aggregators to increase revenue streams.

o Lead implementation of manage services projects for:

. CRM Support - KANA Chat (KANA).

. Quality and Revenue Assurance - Enhance Survey Application

(Allegiance) & Service Level Management (CA).

. Responsible for the execution of the Mobile Apps portfolio, aim to

support company Revenue goals.

o Launched TracFone's first set of Mobile Apps in both IOS and

Android operating systems. Leveraging Hybrid as well as Native

Apps.

o Launched My Account App (Purchase and Redeem Airtime, Services

Catalog) and Balance Inquiry Apps to foster business development

via the Mobile channel.

o Launched ILD Apps, with Nuleef and AURIS as 3RD party

integrators, to help products growth and ease of use.

. Lead and provided ongoing direction for the management of TracFone's

Value Added Service (VAS) account and roadmap, in the execution of

projects such as:

o Loyalty programs (Trac&Save) with partner such as Kobie and DBG.

o Mobile Wallet (mWallet) program with FIS and Bancorp as

partners.

o Social Media Integration and Customer Profile projects.

. Stakeholder for the TracFone's Android strategy implementation,

leveraging the VRZ Surepay platform.

o $2.5M project aimed to aid growth adds by 250 thousand new

subscribers to hit the 6 Billion dollars revenue goal for 2013,

o 4 separate SCRUM teams with 7 to 9 resources each.

Sr. Project Manager - PMIII 2010-2012

. Implemented the upgrade of TracFone's CRM applications into Oracle ADF

platform, with the purpose of reducing agent call time, database CPU

utilization and development delivery times.

o Migrated CRM technologies (Oracle Fat Client/ LUTS & TOSS Util)

to leading-edge technologies (ADF & APEX Oracle Framework 4.1)

o Slashed development TAT by 60%, and enhanced leanness of

architectural operational model through removal of deployment

contingencies and systems downtime.

. Implemented Production defects Cleanup Project oriented to streamline

the business and foster the company goals and growth.

o Systems clean up initiative - Optimization of TF Web and CRM

systems through the removal of over 295 system bugs and

functionality enhancements.

. Implemented ILD Service project - Led, Design and implemented the

International Long Distance program, new revenue generator for the

company $100.0M (Forecast).

. Implemented Straighttalk Retention Project - Web and Mobile My Account

Enhancements and added functionality focused on Churn reduction and

increase of ARPU (Activation Revenue per Unit).

. Led a branch of the Project Management and Business Relationships

Management Organizations. Using Agile methodologies to increase

operational efficiencies:

o 37% reduction for request aging process (Days in queue, TTM).

o Reduced operational costs by $1.0 M+ through the liberation of

company resources, and the reduction of project TAT by 37%.

o 8% increase for product delivery (From 90% to 98%).

o 13% year over year throughput increase for SRs since 2010.

Project Manager - PMII 2008-2010

. Directed the re-engineering of the release management process to

expedite and better serve business needs (BAU/ SR type requests -

Small to Medium size projects) facilitating the design, execution and

measurement of customer-centric communication strategies across

company departments - $6M overall Portfolio budget.

. Implemented Reporting initiatives, through the use of ETL process for

BI reporting systems. Via ETL - IBM Datastage (Extraction,

Transformation and loading) providing business users and IT Operations

with a more robust and flexible architecture (DB2 Database).

. Led the implementation of CA Clarity EPPM system to support all

company projects and portfolios. Managed a team of 15+ internal and

3rd party vendor resources, with a $1.2 M dollar budget.

Process Improvement Engineer 2005-2007

Partnered with business leaders and PMO to design all project changes, and

'drill down' new design details and specifications; Delivered comprehensive

project documentation for testing teams and project community including new

processes, workflows, vision diagrams, excel files with script

requirements, data base requirements, mock-ups for graphic designers, and

business rules. Supported project teams in vendor and manufacturer

relationships, thru Q&A sessions during development and testing cycles.

. Contributed to new CRM user interface redesign implementation utilized

by used 8K global customer service representatives.

o Streamlined core transactional processes to cut 1-800 call

duration by 40%+.

o Cut costs by $2.7M and man-hours by 56K.

. Serving as Process Improvement Lead, designed methodology to collect,

analyze, and generate improvement opportunities on CRM application.

o Consolidated CRM requirements and pushed 75+ BCRs to production

to improve internal and external customer satisfaction.

o Contributed to growth in market share and positioning through

savvy use of economies of scale.

Plantation Regional Medical Center, Miami, Florida Jan. /2000 - Jul. /2005

Managing Partner

Successfully ran small business operation, focus on the delivery of

physical therapy treatments. Led small team focused on the development of

new service catalog, and B2B/ B2C channels to capture prospective

customers; using data and analytics from different business sources, to

build, plan and execute new marketing strategies for the company. Developed

and implemented level trainings for company employees. And oversaw and

directed Sales Support Personnel assigned (5 direct reports).

EDUCATION

MBA/ MIB, Florida International University, Miami, FL

BS, Industrial Engineering, Universidad Del Norte, Barranquilla, Colombia

TECHNOLOGIES & QUALIFICATIONS

MS Office (MS Project, Visio, Word, PowerPoint, Excel) . Outlook . Clarity

. MQC Mercury . Oracle Financial Systems (OFS) . SharePoint . BI Sales &

Management . Cognos/Crystal Reports . JIRA . SCRUM .Kronos .Projector .IBM

Connections . Carrier GUI Systems (ATT/ VRZ/ TMO/ Sprint) .Noetix . English

(Fluent) . Spanish (Fluent)

TRAINING & CERTIFICATIONS

CSM - Certified ScrumMaster (Member #: 000339187, Expires: 27 June 2016)

ITIL Version 3 Certification (Member #: 10058025, Issued: 18 April 2008)

SQL Level I & II (New Horizons, Issued: 26 September 2005)

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