Home Health Customer Service
Resume:
David Cybulski
Orlando, Florida 32814
773-***-**** ************@*****.***
Professional Summary
** ***** + of business leadership experience with the Medicare, Medicaid and Managed Care
environment, various Medicare provider contracts, and experience with contract negotiations for
various types of service providers. Ability to develop and build strong professional client
relationships. Experienced sales, finances, strategic organizational planning and operational
performances of health care providers. History of developing and recruiting corporate teams to
maximize efficiency to assure the highest quality of the organizational services.
Expertise:
● Leads, operates, financial management of multiple health care sites and obtain profitable status
● Creates proficient management teams to increase corporate market share and corporate stability
● Corporate presenter to numerous physicians and professional associations
● Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving and
streamlining complex work processes
● Experienced recruiter skills with the ability to locate and lure top talent to join the organization, ability to
negotiate equitable compensation packages and the ability to screen potential candidates and differentiate
between those who are qualified and those that are not
● Create, establish and manage executive relationships with clients and executive personnel
● Create and finalize current existing opportunities and secure new business clientele
● Strong abilities to prepare and present executive business presentations
● Ability to comprehend clients concerns and detail responses to meet their needs
● Abilities to set and exceed corporate goals and objectives
Healthcare Recruiter
VirtuallyEmma Recruiters Sept 2014 – To Present
Joining Virtually Emma Recruiting as one of their Healthcare Recruiters was the perfect
opportunity for me to meet and exceed our healthcare clients requested needs. I have recruited
candidates for many different roles and have recruited physicians for hospital entities. I have well
over 20 years’ experience regarding hiring the right personnel for the right job.
I specialize in leadership placement and my professional healthcare experience strategically
poised me to seek professionals for new career opportunities and a chance to have them in the
job position that they so want and deserve.
I am seeking Healthcare professionals to fill positions such as, Orthopedic Surgeon, Physician
Assistants, Nurse Practitioners, Director of Physical Therapy and many, many more!
If candidates were considering a new venture in their career, or if they are a new graduate, they
should join my team in helping find find people their new career.
Regional Director of Operations
Home Health Care Division
Consultant/Analyst
Skilled Healthcare, LLC May, 2014 – July 2014
Foothills Ranch California
• Travel to and advise on Multi State and Multi Site Medicare Certified agencies current business
practices to improve efficiencies and overall operations
• Advise and establish agencies cost saving parameters and review Profit & Loss month to month and
year to date periods and improvement practices to operate within respective agency budget
• Establish Business Development/Liaisons marketing guidelines, goals and objectives to increase
census and improve overall customer service
• Advise on agencies survey Plan of Correction issues, concerns and the agency compliances
• Advise on staffing requirements, proper agency discipline utilization, help establish agency clinical
pathways for effective episodic services
• Advise on financial episodic periods, establish improved reimbursement possibilities to add to
agency bottom line
• Advise on Private Duty Non Medicare agencies on staffing, new and current census building,
customer service, recruitment and overall business developments
Executive Director Long Term Care
Centene Corporation Mar 2013 – Sept 2013
Sunshine Health, Orlando FL
• Create, develop and launch first LTC region to full active and effective status
• Interview and hire critical staffing positions for LTC region inception
• Develop project plans to implement LTC services and create processes to achieve corporate goals
• Oversee vendor fiduciary responsibilities of payroll and oversee and assure timely and accurate
receipt of audit reports and ensure effective communication with all joint partners
• Create and develop reports to monitor performance and processes related to LTC and communicate
such progress to management
• Serve as subject matter expert on company operations and establish best practices and create
standard operating procedures to assure no sanction actions possible by AHCA
COO/Executive Director of Operations
Legend Home Health, L.L.C., Chicago, IL Jul 2008 - Mar 2012
● Partner and Shareholder in Legend Home Health
● Started and created new Home Health Agency from inception
● Performed all staffing coordination
● Created and developed Polices and Procedures per Medicare and State guidelines
● Achieved State Licensing
● Achieved Federal Medicare Licensing approval for Home Health
● Achieved Accreditation from the Accreditation Commission for Health Care (ACHC)
● Created all marketing materials and distributed to newly established contacts
● Established and secured continuous referral base
● Controlled and prepared budgets, financial reporting, inventory costs, and cash management procedures
● Created and sustained successful billing procedures
COO/Executive Director of Operations
Superior Home Health, L.L.C., Chicago, IL Aug 2002 - Jun 2008
● Started and created new company LLC Corporation
● Created new Home Health Agency from inception
● Created and developed Policies and Procedures per Medicare and State guidelines
● Achieved State Licensing
● Achieved Federal Medicare approval for Home Health
● Achieved and retained active census of 250 - 350 after one year of operation
● Achieved gross revenues in excess of 4.8 million dollars by third year of operation
● Controlled and prepared budgets, financial reporting, inventory costs and cash management procedures
● Created and sustained successful billing procures
Vice President Sales & Marketing
Vital Home Health Care, Inc., Tinley Park, IL Oct 2000 - Apr 2002
● Assisted with the acting Administrator with development of a better Agency relationship with the
referring physicians and other health care providers in the
community through individual and personal contact
● Coordinated between Hospitals and Social Services personnel to establish effective and sustainable
working relationships and to better communications between them
● Achieved gross sales of over 1.2 million dollars after the very first year of my employment
CEO/Director of Operations
Tender Touch, Inc., Chicago, IL Feb 1996 - Jun 2000
Established and created from inception non-Medicare private care service
● Full Owner and Shareholder of Private Duty Company
● Established and created policies and procedures for State
● Set and maintained industry standards and set realistic and obtainable goals
● Met with family members, referral sources and potential client base to properly assess and advise on client
needs
● Created and distributed all marketing materials and brochures
● Created and maintained billing software system to accurately and properly bill clients
Seniors Home Health Care June 1995 – October 2000
Chicago, IL.
• Partner and Shareholder of Seniors Home Health Care
• Establish and create Medicare Home Health Care agency
• Achieved State and Federal licensing
• Recruit and staff for agency disciplines
• Create new Policies and Procedures
• Create and monitor new referral sources
Educational History
College for Respiratory Therapy Associates of Science Degree
Registered Respiratory Therapist RRT, CRT
College of St. Francis Bachelor of Science Degree Health Arts
Additional experience CEO/Owner
Profitable DME Corporation; Ambulance & Medical Transportation Company; Medical Billing Service
Started a School of Respiratory Therapy-Clinical Coordinator/Instructor
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