Customer Service Sales

ARNEL TABLIZO

*** ****** ** ******* ****, Fairfield, NSW 2176 H: 043******* C:***********************@*******.** m

PROFESSIONAL SUMMARY

I am a focused leader with a comprehensive knowledge of managing and developing stores and

leading staff & sales teams in sectors such as clothing, accessories, fragrance and cosmetics,

liquor, tobacco, and fine and fashion jewellery. For the past 4 years I was able to evolve my sales

and marketing skills to corporate tourism world by handling corporate accounts by various sectors

in the Philippines. Work closely with the Department of Education and Department of Tourism to

c ater not just the locals and mos t especially the tourists visiting the country.

My experiences in cruise industry high street and tax & duty free retail have made me commercially

aware and highly successful in driving business forward whilst delivering high retail standards. I have

a proven ability to maximize sales and profitability through constant analysis, excellent service and

the effective management of retail space.

My attention to detail and positive nature help me to build strong and lasting relationships with

c olleagues and s enior management.

Skills include a strong track record in area, multi -site and general management; a commercial and

adaptable approach to tax and duty free and high street retail management; exceptional interpersonal

s kills to include team management a nd building strong relationships within the retail supply chain;

impressive entrepreneurial skills which have helped me to start my own business and treat other’s

business as my own; setting, monitoring and exceeding of financial targets and KPIs; and incr easing

productivity and minimizing costs. Our team is as important to me as our overall performance and all

efforts are made to inspire success in both areas.

I am a keen learner who leads with passion, is open to new opportunities and embraces change ve ry

well. Being involved in managerial positions has allowed me to grow as a person, allowing me to develop

s trong, lasting relationships with all employees, management and customers. I always ensure to bring

a positive attitude to the work place and this i nspires my team and myself to succeed. I can see myself

as an asset in your company willing to adopt and strong enough to shake things up to help generat e

more income to the company. I am looking forward to be part of your sales and marketing team to share

my knowledge and wide experience in cruise industry to achieve your company’s goals.

I have a degree in Bachelor of Science in Accountancy and currently taking up Advance Diploma in

Accounting to refresh myself in the accounting field where all started from me. I believe it will give me a

s olid foundation in knowing the in's and the out's of the business by knowing how the finances and

financial standing of a company works.

SKILLS

• Market Research

• Accomplished Manager

• Sales Strategies

• Social Media Engagement

• Strong Time Management

• Budget Development and Management

• Creative and Innovative Marketing Plan Development

WORK HISTORY

Retail Staff, 10/2014 - Present

Coach -QVB Branch - S ydney, Australia

• Strategize to enhance customer service, drive store sales and enhanc e

profitability.

• Ensure effective merchandise of products and displays to optimize sales and

profitability. Support POG development and execution through customer retail

operations.

• Ensure timely “new item” placement by working with retail operations. Process

teller transactions and manage station funds.

• Engage in sales campaigns, offer excellent customer service in interactions.

Support showroom floor members to select products.

• Determine and secure secondary retail display opportunities and review retail

operations.

Retail Assistant, 04/2014 - 0 2/2015

IKEA, Tempe Store - S ydney, Australia

• Show positive attitude to company and associates.

• Greet customers, offer information and enter orders.

• Resolve customer problems with products and billings.

• Ensure cleanliness and maintenance of product area as per retailer specifications.

• Maintain positive working relationships with store employees and customers.

S ales and Marketing Director, 03/2013 to 02/2014

Concept Wise and Design Professionals Inc – Manila, Philippines

• Reviewed the financial aspects of product development, such as budgets,

expenditures and research and development appro priations.

• Directed and coordinated marketing activities and policies to promote products

and services Developed pricing strategies while balancing firm objectives with

c ustomer satisfaction maximization.

• Initiated market research studies and analysed findings.

• Applied sales forecasting techniques and strategic planning to verify sales and

profitability of products,

S ales Manager, 10/2011 to 02/2013

Family Entertainment Center Inc, SM Super Malls – Manila, Philippines

• Achieves sales operational objectives by contributing sales information and

recommendations to strategic plans and reviews.

• Making sure that sales and marketing financial objectives by forecasting

requirements; preparing an annual budget; scheduling expenditure; analysing

variances; initiating corrective actions.

• Determines annual and gross -profit plans by forecasting and developing annual

s ales quotas for different branches of our division (Bowling, Ice Skating, Storyland

and Science Discovery Centre) throughout the entire co untry.

• Creates a fiscal year marketing plan for each division that would eventually

generate sales and additional income to the company.

Assistant Gift Shop Manager, 09/2009 to 05/2011 Princess Cruise Lines – Santa Clarita,

California

• Completes store operational requirements by scheduling and assigning

employees; following up on work results.

• Maintains store staff by recruiting, selecting, orienting, and training employees.

Maintains store staff job results by coaching, counselling, a nd disciplining

employees; planning, monitoring, and appraising job results. Achieves financial

objectives by preparing an annual budget; scheduling expenditures; analysing

variances; initiating corrective actions.

• Identifies current and future customer requirements by establishing rapport with

potential and actual customers and other persons in a position to understand

s ervice requirements.

Gift Shop Staff, 02/2008 to 08/2009 Princess Cruise Lines Ltd. – Sta. Clarita, California

Identifies current and future customer requirements by establishing rapport with potential

and actual customers and other persons in a position to understand service requirements .

• Ensures availability of merchandise and services by monitoring its stocks;

maintaining inventories.

• Markets merchandise by studying advertising, sales promotion, and display plans.

Production Assistant, 02/2007 to 11/2007 Princess Cruise Lines Ltd. – Sta. Clarita, California

• Handles all the production work related with the all the p roduction shows and

entertainment related activities.

• Ensuring all technical things are set -up properly prior to the activity Ensures the

s afety of every performer on stage and back stage Provides entertainment to

passengers and crew Facilitate and oversee the set -up of all entertainment

related activities inside the ship Coordinate all the technical related problems to

Technical Manager.

Cruise Staff, 10/2004 to 08/2005 Star Cruises Ltd. – Singapore

• In-charge of all the entertainments and activiti es inside the ship for all the

passengers.

EDUCATION

Diploma : Advance Accounting, (2014 – Present)

Bridge Business College - Sydney, Australia

Degree : Bachelor of Science in Accountancy (1999 -2003)

Adamson University – Manila, Philippines

Recipient of Ozanam Study Grant Program Scholarship

Contact this candidate