Customer Service Test Cases
Resume:
HARDIK SHAH
****.********@*****.**
(Relocation: 100%)
SOFTWARE QUALITY ASSURANCE
Objective:
Software Quality Assurance Professional seeks a position fully utilizing
strong customer service attitude, exceptional organizational ability,
project management and software testing skills to lead the planning,
development, Testing, Networking, Communications and software development
services to help deliver IT solutions to the commercial market and clients.
Qualification Highlights:
. Over 5 years of cumulated experience in Information Technology
reflecting technical understanding as well as strong leadership
qualification with a concentration for the past 3 years in software
quality assurance (SQA) and software testing.
. Outstanding project planning, execution, monitoring and resource
balancing skills with the ability to support multiple simultaneous
projects in matrixed organization.
. Directed testing, evaluation and review of project at established
integration points to assess progress and key functional areas.
. Complete knowledge of Software Development Life Cycle (SDLC) and
proficient in testing both client/server and web based applications.
. Strong experience working in Agile environment with clear understanding
of waterfall, JAD, RAD, Scrum methodologies.
. Expertise in writing test cases, test scripts and test plans using
manual and automated testing tools, Defect tracking and Defect
reporting using Quality Center (QC).
. Experience in Functional testing, Black box testing, Regression
testing, Smoke testing and System integration testing.
. Strong experience of working on Quality Center (QC) and QTP.
. Experience in VB scripting and using SQL queries on the database for
data set needed for manual testing
. Skill set to provide support and end user training.
Technical Summary:
Testing Tool: HP Quality Cener, Quick Test Professional, Test Manager,
JIRA, Selenium
Systems: Windows 7/8, Mac OS X v10.6
Languages: C#, C++, Java, JavaScript, VBScript, HTML, ASP, SQL and XML.
Application / Web Servers: MS IIS, IBM Web Sphere Commerce 7 and TOM Cat,
Web logic, Apache SOLR, Web Server and Jboss
DBMS: ORACLE, SQL Server, MS-ACCESS.
Tools/Protocol: IBM Notes, MS Office XP, PC Anywhere, TOAD, Apache JMeter,
Adobe Acrobat, Outlook Browsers: Safari 5.0+, IE 9/10/11, Firefox, Chrome
Smart phones and Tablets for Mobile Testing: Iphones, Ipads, Android
(Nexus, Huawei), Samsung Tablets, Windows Phones and Windows Surface
Sears Canada Inc. Jan' 2014 - Feb'
2015
Intermediate QA Analyst
The project is based on eCommerce catalogue and its revision for Sears
Canada for its general merchandise catalogue.
Technologies: HP QC, QTP, Visual Basic, IBM Notes, FileNet CMS Web Commerce
v7, Apache SOLR, Windows 7/8, Oracle APEX, Mobile devices like iPhone,
Samsung, Huawei
Responsibilities:
. Worked with Management and Business Analysts to gain a thorough
understanding of the project requirements in order to develop
comprehensive test strategies and test plans that will be used to
validate feature functionality and business rules
. Participated in design review sessions to ensure consistent test
strategies and define test environments and the test data necessary for
the test execution phase.
. Organized walkthrough sessions with business team to understand the
business logic as well as enhancements in the revised version that
included new CMS integration and optimization
. Reviewed and understood the Business Requirements and Functional
Specification documents.
. Created and updated the System Test plan, Test scenarios and test cases
by creating proper templates and naming conventions.
. Performed Smoke, Functional, SIT(System Integration Testing), End to
End, Cross Browser, Security, Regression and User Acceptance testing.
. Created and documented test cases for database testing
. Documented defects and discussed with Development team and classified
them under different categories.
. Worked with the IT development (programming) staff to ensure that
changes required as a result of the tests being run and that any
questions arising from the developers are answered in a timely and
accurate fashion.
Canadian Tire July 2013 - Dec'
2014
QA Consultant
POS as a standalone application which is used to carry out Standard Cash
register transactions (POS Register), Back Office Operations, Polling the
Registers. POS Register is used to carry out the Regular Point of sale
functions like ringing in sales using SKU#s, Returns, credit, debit and
Gift card authorizations, Search for items etc. Back office operations
include accessing Inventory, Report generation, Human resources etc. GPOS
is configured to use Label, Receipt printers and Pin pads for swiping the
Credit, debit and Gift cards.
Technologies: Windows XP, JIRA, MS Excel, MS Word, SQL Query Analyzer
Responsibilities:
. Worked closely with Business and System analysts to gather application
requirements and technical details
. Created and executed test plans and test cases, including risk based
regression testing
. Created and deployed test builds to devices
. Logged defects and work closely with developers to investigate,
troubleshoot and verify defect fixes
. Demonstrated creativity in identifying bugs with negative and corner
case test cases
. Escalated quality issues quickly and effectively
. Took initiative to recommend and implement quality process
improvements
. Assisted the Customer Care group in resolving third line support
issues
. Assisted with development of test cases, and creation/updating of test
cases in Test Director.
. Participated in all aspects of testing, including Functional,
Regression, End to End testing.
. Assured the appropriate level of quality by the resolution of
important defects by working with developers to ensure the software
development process has an appropriate level of testing.
. Participated in Sprints to prioritize the defects logged to developers
and to resolve the issues.
. Made use of MS Office tools to create and maintain documentation such
as test planning documents, test execution documents and test results
documentation.
iLike Web Portal (Freelance) Oct' 2012 -
Feb' 2013
The application unifies diverse information from multiple sources and uses
them in the form of personalized web widgets. It allows the user to
configure each portal on the page to display the information on a personal
user account. It also provides drag-drop facility and customizes the
widgets on the user page.
Technologies:
Windows XP, Eclipse v10, .Net, C#, AJAX, HTML and MS Access and MS Excel.
Responsibilities:
. Worked closely with Business analysts to gather application
requirements and technical details
. Created and executed test plans and test cases(White box and Black
box)for user stories, including risk based regression testing
. Logged defects and work closely with developer colleagues to
investigate, troubleshoot and verify defect fixes
. Demonstrated creativity in identifying bugs with negative and corner
case test cases
. Escalated quality issues quickly and effectively.
. Took initiative to recommend and implement quality process
improvements
. Participated in all aspects of testing, including Unit Testing,
Mutation Testing, Functional, Regression, End to End testing.
. Assured the appropriate level of quality by the resolution of
important defects by working with developers to ensure the software
development process has an appropriate level of testing.
. Made use of MS Office tools to create and maintain documentation such
as test planning documents, test execution documents and test results
documentation.
Mahatma Gandhi Institute Of Technical Education and Research Centre,
Navsari, India
Lecturer in Computer Science and Engineering Department June
2010 - April 2011
During the above tenure, handled classes on Computer organization and
Architecture, Computer Programming and Utilization Object Oriented Analysis
and UML and also handled laboratory classes on above subjects.
Education & Certification:
. Master of Engineering in Software Engineering
May 2011 - Aug' 2012
(University of Western Ontario - 3.6 GPA)
. Bachelor of Engineering in Information Technology July
2006 - June 2010
(Sarvajinik college of Engineering - Distinction 71%)
. SQA Certification - Performance Testing (JMeter) May 2014
Contact this candidate