Concierge
Resume:
SeferashTeferra
Washington DC20011
Cell(202) 210 - 3227
Home(202)518 - 5775
E-mail sefgiftef@yahoo. com
Objective To obtain a position that will allow me to utilize my strong organizational and computer
skills.
I have Excellent PC/computer skills Word, Excel, PowerPoint, Outlook, and Access; I
am flexible and I work well as a team member or independently; conscientious and
hard working, see difficult assignments/projects to completion; analytic problem solver
/ Thrive in challenging environments; manage numerous successful projects through
effective planning, analysis, actions and reports; consistently rewarded for outstanding
performance; I also have top Administrative support/Receptionist, customer service,
communications and interpersonal skills.
Professional Experience
01/7/2012 Present Ross Professional Services,
Data Entry, Administrative Support/receptionist, Customer Service Representative.
Department of Transportation, National Park Service's MedPac(Medicare payment
Advisory, (DOH) Department of Health 6323 Georgia Avenue NW Community Health
Administration Immunization Program( General Clerk II/Data Entry), Currently
working for Department of Health 899 North Capitol street NE, as a staff assistant.
Department of Behavioral Health... Community Outreach Specialist
• Work in the community setting at least 80% of the time, to have direct contact
with members, support teams, treatment providers and recovery supports.
• Travel throughout the city
• Provide recovery coaching: Assisting in recovery management, identification of
personal strengths/assets, development of a strength based recovery plan
recovery goals, and strategies to meet goals
• Represents community Cares recovery and transformation at all levels Connect
the member to community based treatment and recovery supports.
• Makes appointments and maintains calendar based on specific instructions, arranges
meetings, as well as schedules meetings.
• Performs other clerical support duties as assigned in support of the
objectives of the office and staff.
• Operates office equipment, including copiers, scanners and printers
to meet document preparation and production requirements.
Coordinates mass mailings and assembles documents for meetings
and conferences
• Provides information, assistance, and services to clients contacting
the office, answering inquiries independently in person. Responds to
routine inquiries regarding policies and procedures
• Performed general office administrative and clerical duties such as data entry,
filing, typing, keeping records, faxing, mailing, making copies and bookkeeping
• Manually entered immunization information into the DC DOH(Department of Health)
Immunization Registry (Mozilla Firefox browser). This medical information is received
in paper format from providers. The information includes individual immunizations
given to patients, the manufacturer and lot number of each vaccine given. All
demographic information (name, parent’s name, DOB, SSN, etc.) If record is new, all
demographic information must be manually entered. Also quality assurance, meaning
making sure all the records are entered correctly, edited the immunization record.
• Performed receptionist duties such as answering the phones and greeting visitors,
Receiving visitors and answering queries, directing visitors to appropriate
contacts, sorting mail, answering incoming calls, and arranging appointments for
guests to meet with company staff, etc...
Edited, proof reads and fashions PowerPoint presentations for senior management
• Mail Merges (software function describing the production of multiple (and
potentially large numbers of) documents from a single template form and a
structured data source.
• Entered basic data information into Excel. Created and used formulas, created
pivot tables, created charts and graphs. Used excel work sheet to perform mail
merge etc...
10/31/2011 12/28/2011 Advantage Professional Temp Agency Rockville, MD
(Account payable/department) Clerical (Emergent Bio Solution)
Performed account payable information in SAP system.
Coding, scanning and data entry of all invoices and Purchase Orders
Prepared weekly check-run for internal control review by perforating supporting
documentation and copy of printed checks.
Verify that all images are scanned from the weekly check-run
Prepared weekly check-run for internal control review by perforating supporting
documentation and copy of printed checks.
Distributed above checks to mail room
Performed general office administrative and clerical duties such as data entry,
filing, typing, keeping records, faxing, mailing, making copies and bookkeeping
• Responsible for scanning documents, letters and files to save on Emergent
computer system
11/08/2010 9/28/2011 Ross Professional Services Temp Agency WDC
Customer Services Clerk. (Department Of Human Services)
• Provided information to customers by verifying understanding of request;
answering questions; offering assistance.
• Initiates service by recording requests; forwarding to supervisors and
managers.
• Resolved customers problems by identifying the problem; explaining
procedures; forwarding required information.
• Improved quality results by evaluating processes; recommending changes.
• Accomplished customer service and organization mission by completing
related results as needed.
07/21/2010 10/31/2010 Ross Professional Services Temp Agency WDC
Administrative Support/Receptionist (National Park And Services, Department of
Transportation etc)
.
• Performed receptionist duties such as answering the phones and greeting visitors,
Receiving visitors and answering queries, directing visitors to appropriate
contacts, sorting mail, answering incoming calls, and arranging appointments for
guests to meet with company staff, etc...
Edited, proof reads and fashions PowerPoint presentations for senior management
Performed general office administrative and clerical duties such as data entry,
filing, typing, keeping records, faxing, mailing, making copies and bookkeeping.
• Mail Merges (software function describing the production of multiple (and
potentially large numbers of) documents from a single template form and a
structured data source
• Entered basic data information into Excel. Created and used formulas, created
pivot tables, created charts and graphs. Used excel work sheet to perform mail
merge etc...
8/6/2008 – 10/2010 Office Team Temp Agency Washington, DC
Administrative Support/Receptionist (Temporary work Postal Regulatory
Commission, USO, Department of Transportation)
• Performed receptionist duties such as answering the phones and greeting visitors,
Receiving visitors and answering queries, directing visitors to appropriate
contacts, sorting mail, answering incoming calls, and arranging appointments for
guests to meet with company staff, etc...
Edited, proof reads and fashions PowerPoint presentations for senior management.
Concierge.
• Assisted patrons at hotel, apartment or office building with personal services.
• Take messages, arrange or give advice on transportation, business services or
entertainment, or monitor guest requests for housekeeping and maintenance.
• Observed received, and otherwise obtaining information from all relevant
sources. Communicating with Supervisors, Peers, or Subordinates.
• Provided information to supervisors, co-workers, and subordinates by
telephone, in written form, e-mail, or in person.
Performed general office administrative and clerical duties such as data entry,
filing, typing, keeping records, faxing, mailing, making copies and bookkeeping
Responsible for scanning documents, letters and files to save on USO computer
system.
Conducted community outreach about specific health issues and more.
Mail Merges (software function describing the production of multiple (and
potentially large numbers of) documents from a single template form and a
structured data source.
04/26/2010 – 06/16/2010 US Census Bureau Washington, DC
Enumerator
Carried out house to house visits of the residents of the District of Columbia
Collected population data in a categorical and refined fashion and reports back to
base.
01/01/2008 – October 2010 Mayor’s Office of African Affairs Washington DC
Volunteer Staff Member (Administrative Support)/Receptionist
• Created and maintained internal filing system (coding and indexing)
• Provided customer service for walk ins, telephone requests and email queries
• Conducted quality assurance on translated documents and marketing materials
• Performed general clerical duties such as photocopying, faxing, mailing, filing.
• Drafted documents using MS Word and Excel.
03/21/2006 04/15/ 2009 Ideal Nursing Services Inc. Temp Agency
P/T Home Health Aide
Washington, DC
• Monitored and recorded vital signs, blood pressure, temperature and blood
glucose.
• Coordinating patient grooming, feeding, housekeeping, positioning, and escorting.
• Managed patient medical care and needs.
• Assisted patient with financial management, banking, bill pay and public relations.
12/01/2005 – 03/17/ 2006 Washington Sports Club Washington, DC
Front Desk Clerk
• Greeted members and potential clients.
• Responded to internal and external inquiries and special requests.
• Handled cash, checks and credit card charges using POS (point of sale) software.
Performed receptionist duties such as answering the phones and greeting visitors
7/4/2003 12/7/2005 Banquet Server Grand Hyatt Hotel / Marriot Hotel
• Provided excellent food and beverage service for banquet events
• Set - up of tables, linens, chairs, etc for full service of banquet events
• Maintained proper dining experience, delivering items, fulfilling customer needs,
removing courses, replenishing utensils, refilling glasses.
• Delivered Alcoholic and Non alcoholic drinks for service to the customers table.
• Properly open and pour wine at the tableside.
• Performed basic cleaning tasks as needed or directed by supervisor.
• Greeted all guests and owners warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Maintain knowledge of policies and procedures
• Maintain sense of urgency when on the service floor
• Maintain back of the house, front of the house and side work duties for overall
productivity of banquet events
• Maintain positive and professional attitude
• Understands and can communicate products
Education
2007 – 2008, Diploma Technical Learning Centers Washington, DC
PC Specialist Diploma GPA 4.0
2001 – 2002, Certificate DataNet Systems Washington, DC
Oracle Database Administration
1987 1989 Montgomery College Takoma Park, MD
General Studies with Concentration in Math and Biology
Skills • Experienced office administrator with Proficiency in MS Office Suite (Word, Excel,
PowerPoint,Access,Outlook,FrontPage)
• Trained in Database Administration: SQL and PLSQI, Backup and Recovery,
PerformanceTuningandNetworking.
• Multilingual including fluency in English, Amharic and Sidamo
References:
Diane Ross,
Director Of Staffing
Office 202-***-****
Michael B. Mitchell
Management Analyst
Jacquelyn R. Campbell
RN, MSN CPNP
Ataklti Gebremedhin
Section Chief
Amy Raymond
Staffing Specialist
Office 301-***-****
Cameron Russell
Recruiting Manager
Office 202-***-****
Contact this candidate