Sales Customer

Kasey Pilsner

Inside Sales Represenit ive III - Lamons Metal Gasket

Houston, TX

*********@*****.*** - 832-***-****

WORK EXPERIENCE

Inside Sales Represenit ive III

Lamons Metal Gasket - Houston, TX - November 2013 to Present

Create and maintain accurate customer database records by entering customer calls, results and order

information.

Develop long-term repeat customer relationships.

Quote established pricing verbally and via formal quotation letters; Pro-actively follow-up on all quotes.

Develop and maintain current product knowledge; keep informed of market and competitive landscape.

Initiate order process, either in writing or through computer, in a timely fashion; follow-up on as many orders

as possible to ensure customer satisfaction; keep track of follow-up calls and share results with Inside Sales

Manager.

Initiate credit application process and secure tax exemption documentation, working effectively with Lamons'

accounting

department in getting credit checks processed.

Provide product and delivery information to customers by obtaining necessary information from shipping,

manufacturing,

engineering or sales support employees.

Pro-actively contact prospects as generated by market leads. Track leads to sales and present in report format

to Sales and Service Center Manager on a monthly basis.

Initiate resolution of any problems or complaints from customers; document complaints and obtain assistance

when necessary from other departments or employees to help resolve the situation; respond to customer

requests concerning

product quality, delivery service, and product information with an emphasis on resolving customer' s issues.

Keep Outside Sales updated as quickly as possible on important activities.

Perform other related functions as required or assigned

Inside Sales Represenit ive III

McJunkin Red Man Corporation - Houston, TX - November 2006 to November 2013

Respond to incoming customer inquiries, develop accounts, and generate quotes using MRC database

Maximize gross margin sales through careful analysis during the quote process.

Identify and act on opportunities to increase market share by growing sales.

Provide product prices, delivery specifications and payment terms and by offering substitute products where

appropriate.

Assist outside sales and/or branch management in processing priority transactions.

Work to understand customers' business and determine customers' requirements and expectations in order

to recommend

specific products and solutions and make value-added recommendations to increase sales.

Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed.

Work with internal MRC departments to set up and maintain accurate customer files (profiles).

Maintain and approve quality standards.

Establish and maintains customer relationships, communicates with customers and co-workers to provide

technical

information.

Participate in meetings, and training opportunities to enhance and maintain personal and product knowledge.

Monitor expected ship dates to ensure timely delivery and expedite as needed.

Provide prompt responses to internal and external customer, vendor and branch inquiries about material and

the sales

function (including warehouse errors, shortages, and damaged material.

Ensure correct ECCN and Schedule B number were provided to the customer.

Santa Fe High School - August 1996 to May 2000

Area of Study/Major: General

ADDITIONAL INFORMATION

SKILLS

Time Management Proficiency: Advanced

Strategic Thinking Proficiency: Advanced

Organizational Proficiency: Advanced

Problem Solving Proficiency: Advanced

Multi-Tasking Proficiency: Expert

Determination Proficiency: Advanced

Reliability Proficiency: Advanced

Accuracy & Attention to Detail Proficiency: Advanced

Self-Motivated Proficiency: Advanced

Microsoft Office Programs (Word, Excel, PowerPoint) Proficiency: Advanced

PeopleSoft & QuickBooks Proficiency: Proficient

LANGUAGES

English Proficiency: Proficient

JOB SEARCH DET AILS

Job Types: Employee, Temporary

Schedules: Full-Time, Part-Time, Flexible Schedule, Alternative Schedule

Level of Telecommuting: All Telecommuting

Start Date: Immediately

Availability: Mornings, Afternoons, Evenings, Nights, Weekdays, Weekends, Flexible

Maximum Hours/Week: 40+

Contact this candidate