Sr. Director PMO
Resume:
Mike Flynn
Mobile 612-***-**** *******@*****.***
PROJECT MANAGEMENT OFFICE EXECUTIVE
Enterprise PMO / PMO Development / Portfolio Management / Program Management
EXECUTIVE PROFILE
Extensive, demonstrated experience successfully building project management offices within both technology
and business departments. Provides experience in the Fitness, Brokerage, Financial Services, Health Care,
Insurance, Publishing, and Marketing industries. Proven portfolio and program management expertise
surrounding mergers & acquisitions, as well as divestiture initiatives. Hands-on experience managing
numerous, complex programs using geographically dispersed project teams in both web and non-web
environments. Exceptional interpersonal skills support effective communication with all levels of business and
technical personnel, making him a valuable asset to any company.
Success in:
PMO Development Strategic Planning Staffing & Training
Portfolio Management Mergers & Acquisitions Vendor Management
Offshore Management P&L Management Program Management
PPM Tool Implementation Agile / RUP / Waterfall Project Estimating
PROFESSIONAL EXPERIENCE
LIFE TIME FITNESS. Chanhassen, MN, March 2010 - Present
Senior Director PMO: Responsible for the development and management of the project management
office within the technology department of a billion dollar fitness company. Matured the portfolio and
project management discipline and instituted industry best practices. Fostered effective communication
and collaboration between technology and business departments. Staff accountability for 25 project
management professionals.
Created and staffed the PMO, including the implementation of:
o Agile project life cycle management including integration with SCRUM
o Implemented processes to increase CMM from level 1 to level 3
o CA Clarity PPM tool; including Jira and Workday integrations
o Portfolio management, Intake and prioritization processes
o Budgeting and forecasting across all programs & projects
o Time tracking for technology personnel and initiatives
o An organizational structure that provides administrative support to practicing program and
project managers.
o Project governance process to ensure visibility to projects for executives.
o Integration with ITIL service definitions
Assumed responsibility for the recovery a failing interactive department.
o Created, managed, and reviewed detailed processes to support the existing Life Time Fitness
interactive websites by implementing standard management practices and techniques.
o Managed a team of 12 FTEs and consultants using the Agile methodology.
o Department had an annual budget of $1.9 million.
Provided program management expertise for a number of key enterprise initiatives.
o Rewrite of the current member website
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Mike Flynn
Mobile 612-***-**** *******@*****.***
Program consisted of 5 projects spanning an 36 month period with the objective of
redesigning the overall architecture and branding of the existing Life Time interactive
presence.
Program had an overall budget of over $24 million
Creation of a Health Wellness screening product available for sale to corporate, retail, and
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club members. Program had an overall budget of over $500k.
UNITED HEALTH GROUP. Minnetonka, MN, February 2008 - March 2010
PMO Program Manager: As a consultant, responsible for the development of the business program
management office for the corporate toolbox and its application to multiple, million dollar initiatives.
Creation of processes to facilitate business ideation and prioritization of initiatives.
Developed and facilitated processes to support strategic road mapping and coordination between
business and technology initiatives.
Defined project governance process to ensure visibility to executive leadership.
Direct program management responsibilities for the creation of an external Provider portal to support
the automation of health care notifications and integration of newly acquired health plans across the
UnitedHealth Group enterprise.
o Responsible for the coordination of 23 impacted applications along with 4 business
segments.
o Program consisted of 10+ projects spanning a 3 year period and was manage via Planview.
o Program had an overall budget of over $19 million.
RBC DAIN. Minneapolis, MN, December 2005 - August 2007
Sr. Program Director: As a consultant, owned the program responsible for the m erger of a retail
brokerage firm with an institutional brokerage firm to create a single broker-dealer organization in North
America for RBC (Royal Bank of Canada), focused on the Wealth Management business.
Implementation of a single brokerage platform (Broadridge), and re-branding of new organization.
o Responsible for the management of 12 projects and a total staff of 65 people, both
technology and business. This included the management of 5 key vendors.
o Total budget exceeded $24 million.
Creation of unified data analytics source for the organization through the use of an enterprise data
warehouse.
o Responsible for management of RBC and Teradata teams, both technology and business.
o Total budget exceeded $12 million (exclusive of infrastructure).
Creation of single HR function within merged organization. Reported to HR executives to ensure both
business processes and technology components would support the new organization.
o Responsible for coordination of three HR services teams: RBC, Dain, and Capital Markets.
o Total budget exceeded $3 million (exclusive of infrastructure).
AMERIPRISE. Minneapolis, MN, April 2005 - December 2005
Program Manager: As a consultant, owned the rebranding activities related to the divestiture of
American Express Financial Advisors from American Express into Ameriprise and River Source.
Facilitated the contract creation between American Express and Ameriprise allowing use of shared
systems and technology platforms for a 2 year period. This was specific to the Investments,
Insurance, and Asset Management lines of business.
Mike Flynn
Mobile 612-***-**** *******@*****.***
Development of a Project Management Office to support the rebranding effort across all aspects of
technology.
o Used Clarity and proprietary PPM tools to support the financial management and status
reporting of programs and projects.
Management and status reporting to sponsors for all technology application rebranding and business
outputs for the new enterprise.
Responsible for the coordination of over 15 programs consisting of approximately 50 projects and a
total technology staff of over 500 people. This included management of both onshore and offshore
resources.
THRIVENT. Minneapolis, MN, September 2004 - April 2005
Senior Project Manager: As a consultant within the business, managed the effort to enforce compliance
of compensation policies across several legacy systems acquired through mergers with the goal of
limiting illegal money movement.
This included the creation and implementation of the necessary business processes.
Effort consisted of eight projects with a total budget exceeding $1 million.
ALLIANZ. Minneapolis, MN, June 1999 - September 2004
Program Manager: As a consultant, managed a number of key system initiatives across Allianz's fixed
and variable annuity organizations using Rational tools and the RUP methodology in a .NET environment.
Managed the first effort within the enterprise to give clients access to annuity information and
supported the businesses stated objective of reducing registered representative administration work.
Included the integration of a content management system (Interwoven) and document
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management system (Onbase).
Effort consisted of three projects, each approximately $3 million in size.
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Responsible for project teams of over 40 resources spread between 2 geographical sites.
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Project business benefits included costs savings through elimination of hard-copy prospectus
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and quarterly statements.
Delivered a series of transactional financial services web applications to support the variable annuity
business.
Effort consisted of 4 projects varying from $1 million – $3 million in size.
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Responsible for project teams of over 25 resources spread between 2 geographical sites.
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Spearheaded the effort to deliver a website providing agents with production information on the sales
of fixed annuity products.
Effort had a budget of $4.5 million.
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Responsible for project teams of over 40 resources.
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Successfully delivered a client-server based agent production credit system.
Project had a budget of $1 million dollars.
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Staff responsibility for 20 resources.
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Owned and implemented an enterprise data warehouse and associated data marts.
Project included the purchase of data warehousing tools.
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Mike Flynn
Mobile 612-***-**** *******@*****.***
Project had a budget of $750K dollars.
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Staff responsibility of 10 resources.
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DELUXE. Minneapolis, MN, June 1999 - September 2004
Project Manager: As a consultant, led effort to identify and implement a corporate financial analysis tool
and its integration into a SAP ERP data warehouse module to allow the enterprise to effectively manage
the business portfolio across 14 business units.
Mike Flynn
Mobile 612-***-**** *******@*****.***
STAR TRIBUNE. Minneapolis, MN, October 1995 - June 1999
DIRECTOR: As a consultant, responsible for the management and strategic direction for the systems
supporting the Twin Cities largest media company’s customer service area.
Responsible for project identification, project and resource prioritization in support of business
objectives including mass customization.
Owned support of all circulation and service desk applications in support of over 250 users requiring
7x24 service.
Led a 35-person team performing the evaluation of vendor packages to replace legacy systems.
Provided strategic planning assistance to key business areas to help them achieve their objectives of
increasing overall circulation with higher quality service through automation.
Managed the development of a customer service system to support newspaper circulation activities.
Project had a budget of $8 million dollars
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Staff responsibility for a project team of 18.
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EMERALD CONSULTING, INC. Minneapolis, MN, May 1992 - June 2012
PRESIDENT: Founded and developed a local consulting firm, specializing in project management and
development.
Responsible for business strategic direction and P&L.
Annual revenue exceeded $3 million.
VARIOUS CLIENTS. Minneapolis, MN, January 1988 - October 1995
DATA ARCHITECT / TECHNICAL LEAD: Provided data architect expertise to several clients to support
the building of applications and data warehouses.
PRUDENTIAL
o Led a team of 3 data analysts in the creation of a data model to support an agent
compensation system
o Duties included the mentoring of client personnel and the creation and execution of related
project plan.
o Developed several Managed Medical systems.
BLUE CROSS BLUE SHIELD of MN
o Provide data modeling expertise to support the creation of a benefits warehouse.
o Provide leadership to a team of 3 data analysts.
EDUSERV
o Managed a team of Eduserv and Ernst & Young resources to develop applications in support
of a student loan processing system.
o Responsible for managing a team of 6 developers.
EDUCATION
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Mike Flynn
Mobile 612-***-**** *******@*****.***
Lean Certification
Former holder of PMP (2005 - 2009)
MBA. University of St. Thomas, St. Paul, MN. 1993
BS - Computer Science / EE / Spanish. Mankato State University, Mankato, MN. 1988
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