Customer Service Sales

Melissa Mucha

*** *. ********** *****

Crown Point, Indiana 46307

Cell: 614-***-****

*******.*****@*****.***

Education

Eastern Kentucky University December 2003

Bachelor of Arts in Public Relations

Experience

eCampus.com February 2012 to Present

Sales Representative and Project Specialist; Virtual Office

• Make cold calls to college and K-12 administrators to generate leads and appointments for VP of Sales

• Assist individual accounts in discovering what virtual bookstore products work best for their institution

• Research to identify decision makers amongst targeted leads and unidentified accounts

• Achieve and surpass my daily call quota to attain assigned sales targets

• Report and collaborate on customer trends to bring content to market ahead of the competition

• Travel for conferences and trade shows

• Execute projects to benefit the Sales Department to reach goals for the fiscal year

• Identify and cull research that pertains to each proposed project

• Analyze, organize and consolidate data

World Adult Kickball Association December 2010 to December 2011

National Customer Service Manager, Emerging Leagues; Virtual Office

• Managed over 20 Customer Service Representatives to ensure proper league care and development and created over 20 leagues across the U.S. in a virtual office

• Ensured successful seasons for players, vendors, sponsors and Park and Rec departments by providing great Customer Service with daily website maintenance, emails, phone calls, field and bar visits to each league

• Assisted the HR Department with recruitment, interviews and selection of all Customer Service Representative candidates

• Completed and submitted detailed salary and expense reporting for assigned staff monthly

• Reviewed region growth, understood and resolved region issues and tracked goal progress weekly through weekly status meetings with the Customer Service Representatives

• Directed day to day office operations including travel arrangements for Customer Service Representatives and myself from a virtual office

World Adult Kickball Association April 2010 to December 2010

Regional Development Manager, East Coast; Virtual Office

• Managed 20 Customer Service Representatives to ensure proper league care and development and developed 20 leagues in the Eastern half of the U.S.

• Accurately completed research, reporting and marketing support activities within demanding timeframes

• Provided comprehensive support for Customer Service Representatives, trained, scheduled meetings with over 20 people in 5 different time zones and coordinated travel arrangements

• Developed and maintained relationships with local media for marketing efforts to recruit potential players

• Maintained current information on all major social networking sites, i.e. Twitter, Facebook, Yelp, Craigslist

World Adult Kickball Association January 2008 to May 2010

Regional Customer Service Manager, Southern California; Virtual Office

• Promoted from Senior Regional Representative to Regional Manager within six months of being hired

• Managed up to 12 regional Customer Service Representatives in a virtual office and developed new leagues in the competitive Los Angeles market

• Adept at managing all phases of a project life cycle, from needs assessment through implementation

• Negotiated and acquired park permits and bar contracts

• Assisted in the activation of regional specific sponsorships and affiliate relationships

Mercury Media August 2005 to May 2007

Media Buyer; Santa Monica, California

• Managed 32 broadcast markets on a daily basis with a $120,000 weekly budget

• Negotiated and acquired profitable broadcast, cable and local cable media on behalf of our clients

• Analyzed media, trends and markets, to secure optimal results for all clients based on their CPO/RATIO, CPC goals

• Oversaw an assistant to make sure daily responsibilities were met

• Combined demographic research to find best stations and programming pairings for our clients

• Maintained four media buyers’ desks and trained new media assistants before being promoted from Assistant Media Buyer

eCampus.com June 2004 to May 2005

Key Account Representative; Lexington, Kentucky

• Managed several college and high school bookstores

• Prepared and executed oral presentations to key executives

• Created and managed institution’s online bookstore website

• Purchased books from publishers and monitored warehouse inventory

• Traveled to campuses to meet personally with school representatives to properly serve their needs

Memberships

Alpha Omicron Pi Sorority, held multiple offices

Public Relations Student Society of America

Skills & Interests

Sales Nexus, UCLA Extension “Television Time Sales”, Google Docs, HTML, Catalyst Airdate Management Systems (CAMS), Microsoft Office, Event Planning, Adobe Photoshop, iOS, News and PR Writing, Desktop Publishing, Photojournalism, Research, PR Campaigns, Ad-Copy Production, Management Principles, Video Productions

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