Customer Service Sales Associate

Dwayne Rousseau

Rock Hill, SC

**********@*****.*** - 803-***-****

WORK EXPERIENCE

Sales Associate in Electronics Department/Layaway Clerk

Sears Holdings Corporation (Sears, Kmart) - Rock Hill, SC - May 2011 to Present

Provide excellent customer service by answering customer calls promptly. Assist customers in finding

merchandise. Answer register calls promptly. Operate the register when needed, following proper procedures

for handling claims merchandise, providing assistance to the front end associates with price checks. Maintain

a properly merchandised department through, zoning the department, ensuring the merchandise is properly

signed and priced, following proper procedures for ordering clearance marking markdowns, maintaining

modular labels. Being knowledgeable about items in the departments, practicing safe work habits by cleaning

all spills quickly, following all safety and emergency policies and procedures, keeping the floor clear of all

objects, ensuring occupational health & safety act guidelines are being followed properly and using back

support belts when necessary. Store and release merchandise and receive payments for merchandise held

in layaway department. Place ordered merchandise on shelves in storeroom. Receive payments on account

and final payments for merchandise and issues receipts, using cash register. Keep records of packages held,

amount of each payment, and balance due. Contact customer when specified period of time has passed without

payment to determine if customer still wants merchandise. Release merchandise to customer upon receipt

of final payment, or when customer opens charge account, or routes merchandise for delivery to shipping or

delivery department. Pack merchandise when picked up by or being delivered to customer.

Cook/Cashier

Paramount Carowinds Theme Thrill Park - Charlotte, NC - May 2010 to October 2010

Total bills, receive money, make change, fill out charge forms, and give receipts. Greet customers. Prepares

all menu items according to quantity menus. Bakes, roasts, broils and fries meat, fish and fowl. Mixes and

cooks specialty dishes and delicate foods. Seasons foods by taste test and recipe. Maintains records of food

used and supply on hand. Cleans and sanitizes work areas.

Cook

Bojangles' Famous Chicken n' Biscuits - Rock Hill, SC - April 2009 to June 2009

Prepares all menu items according to quantity menus. Bakes, roasts, broils and fries meat, fish and fowl. Mixes

and cooks specialty dishes and delicate foods. Seasons foods by taste test and recipe. Maintains records of

food used and supply on hand. Cleans and sanitizes work areas.

Cook

Hardee's - Rock Hill, SC - February 2006 to April 2008

Prepares all menu items according to quantity menus. Bakes, roasts, broils and fries meat, fish and fowl. Mixes

and cooks specialty dishes and delicate foods. Seasons foods by taste test and recipe. Maintains records of

food used and supply on hand. Cleans and sanitizes work areas.

EDUCATION

AS in Computer Engineering

York Technical College - Rock Hill, SC

2011 to 2014

AAS in Computer Network Systems

ITT Technical Institute - Charlotte, NC

2009 to 2011

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