Management Customer Service
Resume:
Noushin (Nora) Bahar
Email: ************@*****.*** Cell:+1-778-***-****
SUMMARY OF QUALIFICATIONS
With 13+ years of experience in oil and gas with proven success in multidisciplinary fields such as engineering and
strategic business development, sales and marketing, and global account management and operations.
Expertise in resolving customer related political and cultural differences in international marketing in places such as
North America, Russia, China, Africa and the Middle East.
Ability to negotiate across geographical and cultural boundaries and translate varied customer need(s) into solutions
through the use of powerful negotiation skills
Track record of assisting in the design and implementation of reporting procedures that reduce labor costs and
improve customer satisfaction ratings.
Exceptional use of my technical and industry-specific experience in oil drilling, rig maintenance and oil field
services to develop strategic business development plans and sales strategies.
PERSONAL
Able to cope with pressure and work in a fast paced environment.
•
Willing and capable of learning and adapting quickly.
•
Ability to communicate in a clear and effective manner.
•
Having the patience to make multiple decisions for project processes.
•
High level of personal organization and time management skills.
•
Ability to always maintain self-motivation and pro-activeness.
•
Proven success working in the field and willing to work around the world
•
EDUCATION
DBA in Crisis Management and Business Continuity from the University of Tehran 2010-2014
•
• MBA in Business Administration from International University of KROK/Ukraine 2007-2009
• M.S and BSc in Industrial Engineering from the National Technical University of Ukraine 2001-2007
CORE
EXPERIENCE
Senior advisor to the CEO of NIOC and supervisor of 28 international affairs personnel covering the Middle
•
East, and administered budget of $240M to fund operations, maximize investments, and optimize operational
efficiency.
Supervisor as liaison with Russian Drilling Company for joint venture agreements in the Turnkey drilling
•
project and the EPC/Gazprom/ Russia project.
Successfully purchased 12 onshore rigs and increased profitability by 40%, representative director for resolving
•
project issues as an employer in the South of Iran for EPDF/Sinopec/China projects.
Promoted maximum growth and value for CRM website and social media presence, which resulted in a 70%
•
increase in traffic, increased profile visits and improved branding for the business.
LANGUAGE
SKILLS
• English, Russian, Arabic, Persian (all fluent), French (advanced) and Spanish (intermediate)
Tel 1-778-***-****
Noushin Bahar
COMPUTER
SKILLS
• Microsoft Office
• CRM, PMBOK, MSP, OPM3, Primavera 6
EXCELLENCE
Experience in the following fields:
• Distribution Channel Management • Competitive Market Analysis
• Strategic Alliances • New Product Planning
• Sales Training and Leadership • Product Positioning
• Contract Negotiations • Strategic Marketing
• Operational Management • Business Development
• Customer Relationship Management • Start-ups & Turnarounds
DETAILED
PROFESSIONAL
EXPERIENCE
NIDC
Co.
(National
Iranian
Drilling
Company),
Ahwaz,
Iran
–
Dubai,
UAE-
2009-
2015
Manager
of
Marketing
Studies
&
International
Business
Development:
NIDC Co. provides drilling technical services and owns 84 offshore and onshore drilling rigs with 18000
•
qualified and experienced personnel.
Key expert in establishing distributor networks to the market (National Iranian Drilling Company).
•
Utilizing strong contract negotiation skills with global and local sanctioning bodies/OEM’s for the supply
•
of rare and specific drilling equipment.
Developed the annual marketing plan in conjunction with Senior Management.
•
Identified and evaluated the marketing of new construction projects from a financial and strategic
•
perspective.
Conducted market intelligence and undertook market analysis for construction projects for the region and
•
determined market positioning in terms of differentiation and competitive analysis.
Analysis of opportunities and joint ventures for potential construction projects.
•
Implemented numerous business evaluations and assessments with regards to technical and contractual
•
aspects. Consistently successful in directing highly profitable portfolios/accounts and proven ability in
optimizing operational efficiency while reducing cost, even in the face of oil sanctions that threatened to
undermine the industry.
Head of the department of customer service, involving initiative to solve clients’ problems.
•
Supervisor of international affairs for developing the local and global market with clients and contractors of
•
the main interface for the Middle East, CIS countries and China.
International Esproenko
Export
SL
Company
–Canada,
Calgary
-
2007-
2009
International
Sales
engineer
/Oil,
Gas
&Minerals
Possessing the financial insight and commercial expertise needed to understand diverse markets and
•
supervising over 5 international representatives and maintaining their complete accountability upon
identifying potential opportunities and new clients.
• Ensuring that projects are financially viable.
Tel 1-778-***-****
Noushin Bahar
Ability to react quickly to emergency situations or new customer requirements.
•
Identifying the specific needs of customers, then creating accurate solutions for them.
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Conducting bid evaluations and negotiating with various distributors and clients and preparing corporate
•
economic outlook and forecast tools.
Conducting SWOT/CRM analysis to plan global sales.
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Writing accurate reports through the detailed analysis of data.
•
International
TOTAL
Inc./
Iran/Kish
Island
-
2002
-
2007
Technical Instructor / Application Developer
Technical Instructor for the TOTAL E&P Training department in the South Pars Gas field development
•
project.
Application Developer Engineer in charge of developing specialized computer applications.
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Part Time Project Controls Engineer in charge of preparing and monitoring monthly and cumulative
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progress reports.
Designed and implemented a WBS structure for a Petrochemical plant construction project.
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Issued purchase orders, procured petrochemical and refinery industry machinery and technology, reviewed
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the quality level and standards of suppliers to verify that they met standards such as those issued by ISO
and ANSI, negotiated with suppliers about technical inspections and operating conditions of the Iranian oil
fields.
Teaching Experience - 2003-2014
Teaching courses for the staff and students of the drilling academy at NIDC, Iran 20010-2013
•
Teacher in the Department of Management and Economics at the University Azad of Ahvaz, Iran 2010-
•
2013
• Assistant Professor in the Department of Business and Marketing at the University of Korok, Ukraine
2007-2009
• Assistant Professor in the Department of Chemical Engineering of KPI, Ukraine 2003- 2007
CERTIFICATES
&
TRAININGS
-
2009
-
2014
Certificate in Global Risk, Crisis and Disaster Management (GRF, Forum) Switzerland/Davos
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Certificate in Customer Relationship Management (CRM&CSM) UAE/Dubai
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Certificate in Advanced Technologies in Oil Well Drilling, attained upon the completion of a six-month
•
training program conducted by NIDC (National Iranian Drilling Company)
• Certificate in Industrial Complex Analysis & Management, ISO 9000 Standard – Moscow, Russia
Certificate in National Offshore/Onshore petroleum safety certificate,( ENFORM) Malaysia/Kuala Lumpur
•
Certificate in Quality Management, ISO 9001 Standard - Kiev, Ukraine
•
Certificate in Supervision Management, Financial Risk Management, Technological leadership Meeting,
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integrated Management IMS – Beijing, China
Certificate in letter of credit principles and implementation phases LC – Dubai, UAE
•
Certificate in Safety Management System (IMS) development experience Ahwaz, Iran
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Certificate in Oil Rig Safety, Safety Skills and Fire Safety. – Ahwaz, Iran
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References available upon request
Tel 1-778-***-****
Noushin Bahar
Contact this candidate