Executive Administrative Assistant

Julie Higdon Coy

Cupertino, CA ***** 925-***-**** *********@*****.***

Executive Assistant

Administrative/Executive Assistant with over 10 years of extensive organizational and

administrations skills coupled with a proven track record of operations, problem solving,

facilitating and management of staff, and team building skills.

Skills:

Administrative

Organized

Self

–Directed

Team

Leader

MS

Word

Outlook

PeopleSoft

Excel

Power

Point

Professional

Experience:

Citibank,

NA-

2002

to

2014

Operations

Manager-

2004

to

2014

• Operational management of flagship branch for 6 years with over $133M portfolio that ranked

nationally in the first quartile.

• Awarded Citistars Division Recognition, an accolade issued to the top 1% of Citibank employees.

• Personal Annual Client Excellence Survey Score of 95%.

• Passed bank compliance audits.

• Oversaw compliance with all legal and regulatory requirements

• Point Person deployed at various branches to identify and resolve potential operational audit issues.

• Entrusted with improving multiple branches’ national rankings.

• Assisted in facilitating Citibank’s acquisition of First American Bank in Texas.

• Worked in partnership with Branch Manager to manage staff hiring, performance and compensation.

• Coached tellers to create an atmosphere of superior client focus to improve customer sales and

service.

• Resolved escalated client complaints and other issues, doing so promptly and effectively.

Service Officer Position-2003 to 2004

Vault Teller Position-2002 to 2003

Happy

Pest

Control,

Pleasanton,

CA-

1992

to

2002

Owner/Executive

Administration

• Managed business with annual revenue exceeding $250K and over 2,000 continuing clients

• Operated headquarters and lead all aspects of marketing, operations, sales, production, customer

relations and retention, purchasing, and quality control in addition to receivables, payables, and

general accounting.

• Created increased productivity and profit margins with reduced liability through personal business

model.

• Acquired by largest publicly traded competitor in the industry.

• State of California licensed in General Pest Control-Branch II.

Mrs.

Bugfree,

Inc.,

Fremont,

CA-

1987

to

1992

Company

Persona

“Mrs.

Bugfree”/President/Executive

Administration

• Grossed over $1M in sales annually with over 10,000 continuing clients.

• Lead all aspects of marketing, sales, operations, production, customer relations and retention,

purchasing, and quality control while managing 50 employees (i.e. office, field, and subcontracting).

• State of California Licensed in General Pest Control-Branch II.

Education:

• UCSCX

Completing

Certification

for

Executive

Administration,

Santa

Clara,

CA

• Bachelor of Arts in Liberal Arts, Lake Forest College, Lake Forest, IL

• Associate of Arts in General Education, De Anza College, Cupertino, CA.

Contact this candidate