Customer Service Sales

Vahagn Mkhikian

**** ****** ***, ***** *********, CA 91601 Cell: 818-***-**** ******@*****.***

EXPERIENCE:

President and CEO August 2008 – Present

Agahva Incorporated/Agahva Consulting, Van Nuys & Glendale, California

Skills Obtained-Social Media Management, Back-End File Processing. Design and Creation of

Marketing Materials, Sensitive Debt Negotiation, Business Management, Team-Building, Client

Retention, Records Management, Project Planning, Staff Training Development, Strategic Business

Planning, Sales, Management, Project Implementation.

Developed a state of the art, all inclusive financial service integrating benefits and features

of competitor offerings while improving on shortcomings and delivering maximum benefits

to consumers.

Performed cost-benefit analysis on every business decision.

Developed marketing strategy, marketing materials, social media presence, training materials

and information base for field of independently contracted marketing representatives.

Prospected, presented, closed, processed, managed, and serviced hundreds of clients over

last 6+ years.

Built and maintained working relationships with all major creditors and collection agencies

to deliver unparalleled consistency in negotiated figures for clients.

Built a revolutionary Debt Settlement model with peak client success rates at consistently

more than three times the national average and a 93% client satisfaction rate.

Strategic business planning successfully balancing and achieving stated short, medium, and

long term goals for entire company to maintain a consistent pipeline and field of business

moving forward.

Successfully increased cost per client fee structure without any reduction in sales or client

commitments.

Built and maintained working relationships with varying financial representatives using

networking, email, LinkedIn, social media, to increase referral base.

Performed a variety of data collection and analysis for future business decision making

Maintained an up to date understanding of continued legal changes in the field, staying

abreast of regulatory, industry, and market changes in the field of individual debt

management.

Sales Manager and Mortgage/Insurance Agent July 2004 – March 2008

Global Trio Funding & Equity Financial Network, Glendale, California

Skills Obtained-In-house Team Management, Insurance Sales, Mortgage Sales, Financial

Consulting, Retirement Planning, Non-Securities Based Investment Advice, Telemarketing, Lead

Management, Account Development, Prospecting, Credit Consulting. Calyx Point

Accelerated career track to management within 6 months of entry level sales position.

Managed ultra-successful sales team for 4 years; closing over $100,000,000 in loans and face

value insurance products each year from 2005 through 2007.

Supervised teams of up to 50 agents simultaneously.

Worked hand in hand with varied list of lenders, insurance companies, medical companies,

credit repair companies, retirement portfolio management, and appraisers to deliver highest

level of customer service and results to our customers.

Met or exceeded established sales quotas for 41 of 45 months.

Achieved Top Producer award from Global Trio Funding for 8 of 15 fiscal quarters

employed.

Office Manager September 2003 – June 2004

Art in Stone, North Hollywood, CA

Skills Obtained-Office Administration, Invoicing, Customer Service, Vendor Support, Accounts

Receivable, Accounts Payable, Payroll Management, Online Order Support, Quicken, QuickBooks

Managed orders, shipping, packaging, and customer service for all 378 US vendors.

Consistently dealt with The Home Depot and various home improvement boutique shops

and online e-commerce pages that sold our product on the retail market.

Captured cost reductions and process improvement in multiple facets of the businesses

Handled invoices, accounts receivables, accounts payable, and payroll to manufacturing

employees.

Worked also as personal assistant to company President to help manage her hectic schedule.

AREAS OF STRENGTH:

11 years of sales and management experience. Capable of easily establishing trust and

confidence.

Received recognition for relationship management, customer retention, customer

satisfaction, sales administration, sales records, and strategic business planning skills.

Managing collaborative sales and marketing effort to maximize production, capture cost

reductions, and drive performance improvement.

Excelled in consensus building, process improvement, efficiency improvement, new business

development, and team building consistent with organizational culture.

Type 75+ WPM, Proficient in Microsoft Office Suites, Adobe Photoshop, Benchmark

Email, Google Docs, Calyx Point, and SalesForce software.

EDUCATION:

Bachelor of Arts: Religious Studies

California State University, Northridge

2003-2009 – 6 Semesters of Coursework Completed

English Literature: Minor

California State University, Northridge

2003-2009 – 2 Semesters of Coursework Completed

References Furnished Upon Request

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