Customer Service Project Manager

DAVID L. ARMSTRONG, JR.

**** ****** *****, **********, ** 75007

Cell: 972-***-****

Email: *******@*******.***

OBJECTIVE

To obtain a position with an expanding company that will allow me to use my strong organization and

negotiation skills, financial and analytical acumen to take my career to the Corporate Executive level while

helping my employer become more profitable.

EDUCATION

University of North Texas, Denton, TX, BBA in Entrepreneurship and Strategic Management.

SUMMARY OF QUALIFICATIONS

• th

Working on my 9 year employed in hospitality consulting with the last 4 years concentrated on the

finance side using my negotiation, analytical and diplomatic skills to help increase my employer’s

revenues.

• Managing and working with people in 23 different countries which includes working in multiple

currencies

• Bilingual in Spanish, able to read, write and speak it.

• Using creative and innovative thinking to accomplish goals and overcome challenges.

EXPERIENCE

10/06 to Present

PDQ Consulting, Inc., Allen, Texas

Sr. Financial Analyst

• The primary financial negotiator for our company reporting directly to the CEO/Owner. This entails

developing the numbers that our company will use to bill our clients by reviewing financials from

hotels. Negotiated within the last year over +100 numbers used in contracts for hotels in the United

States and 23 countries throughout Europe. Working with corporate level personnel to hotel

management (from the Brand, Ownership Group, and or Management Group side) personnel

throughout an organization, these negotiated contracts have helped generate savings in excess of $8

million annually for our clients.

• The primary financial analyst for our company. This entails 3 main areas of responsibility which are

projections/forecasts for our current clients and potential clients, numbers used in our contracts for

monthly billing and our monthly billing (+250 monthly accounts that are my responsibility) which

entails ensuring our clients are maximizing their savings and this in turn maximizes our revenues as we

take a percentage of the savings. By doing this, in the last year this has helped hotels save an additional

750k in wages which in turn has meant about 250k to our bottom line..

• Systems Administrator for our company’s Online Reporting System. The software communicates

directly with servers in a Tier 4 Datacenter. My responsibilities include installation, providing Level 1

and 2 support, planning and growth, and project management of the system. We have currently over

400 active hotels in the system on 2 different servers.

• For over a year now being a mentor to someone who has taken over and assists me on the technology

side.

• Develop and manage dashboards for the financial negotiation and tracking I do. These reports are seen

internally and externally.

• Experience in developing and managing training manuals/financial documents/marketing materials for

PDQ’s internal and external stakeholders.

• Conducted training classes in both English and Spanish. Additionally travelled extensively throughout

the US for 5 years, traveling up to 250 nights per year.

• First person in our company to be promoted and have held 4 different titles in the company.

• Have also been able to assist in securing new business and help extend current contracts as well.

07/06 to 10/06

360Limo, Inc., Dallas, Texas

Project Manager

• Responsible for ensuring that all logistics involved with group projects were handled accurately,

efficiently and smoothly through customer service, documentation, and continuous communication

with all parties involved for groups with up to 1000+ arrivals.

09/03 to 06/06

Westin Dallas Fort Worth Airport, Irving, Texas

Assistant Front Office Manager

• Managed the day-to-day operations for the Front Desk, Service Express, Night Audit and Guest Service

departments with approximately +35 employees.

• Responsible for all administrative aspects which include interviewing, hiring and termination of

employees, maintaining employee files, preparing weekly schedule, conducting training, managing

payroll, maintaining standards and all performance reviews.

• Member of the Opening Team as the hotel completed a $35 million dollar renovation and rebranding.

REFERENCES

Are available upon request

Contact this candidate