Customer Service Sales

KENNETH A. CIMAROLLI

**** ********** ****

BRIDGEVILLE, PA 15017

Home 412-***-****; Cell 412-***-****

**********@*******.***

CAREER OBJECTIVE:

To continue my 32- year management, customer service, estimating, purchasing and production career

with a reputable, thriving organization that is focused on providing high quality, innovative products and

services to its clients and an engaging, energizing culture for its employees.

PROFESSIONAL EXPERIENCE:

Digital Estimator and Customer Service, Knepper Press, Imperial, PA 2011-2014

• Entered and reported information into multiple systems including estimating order entry and

production on a daily basis

• Worked closely with sales force to provide customers with exceptional estimating and print

services via email or phone

• Responsible for prioritizing production, pricing and delivery issues based on deadlines

• Verified cost and delivery schedules

• Communicated positively, timely and professionally s erving as a liaison between

production and customer on a daily basis

• Worked independently and as part of a team on multiple projects to provide accurate

pr icing and production scheduling

Production Coordinator, Graphic Arts Color Corporation, Pittsburgh, PA 2001-2011

• Delivered effective customer service support for clients of 6 salespeople and the company owners

• Checked estimates to final orders and verified changes or alterations that would alter final cost

of jobs and billed customer

• Processed job tickets for shop production that included details on prepress, printing,

bindery, outside products and shipping

• Responsible for purchasing of all materials required to meet production demands

• Regularly communicated status of production process, including proof approvals, press checks

and delivery schedules, with sales force and customers

• Arranged shipping through various means of transportation

• Reviewed billing and final job cost to ensure inclusion of any costumer-authorized changes

and assured proper invoices were issued for any such changes

Operations Manager, Cimarolli Electric, Pittsburgh, PA 1999-2001

• Worked with brother to establish and operate this successful business of providing electrician

services to customers

• Developed and implemented strategic plan, effective operating systems and efficient processes for

all areas of the business including purchasing, billing and estimating

• Performed electrical work

Inside Sales Representative/Estimator, Source W Printing, Trafford, PA 1994-1998

• Provided inside sales support to customers of three salespeople with approximate sales revenue

of $6 million

• Prepared comprehensive, accurate estimates for printing jobs

• Key member of team responsible for streamlining estimating process, which resulted in

significant improvements in efficiency and effectiveness

• Assisted with the automation of company’s systems and processes

Sales Manager, Pittsburgh Brewing Company, Pittsburgh, PA 1992-1994

• Full responsibility for management of the sales function for two counties

• Provided support and ensured quality service to 2 wholesalers, 25 beer distributors and 350

restaurants and taverns

• Achieved the highest sales volume increase of all members of the sales team

Plant Manager, Sterling Graphics, Pittsburgh, PA 1990-1991

• Leader/Manager of 14 plant employees

• Responsible for overseeing printing operations, including estimating, purchasing, order entry,

scheduling, quality control and customer service

• Closely involved with business planning

• Was key member of leadership team that brought company out of bankruptcy, allowing the

owners to sell the business at a profit three years later

Customer Service and Estimating Supervisor, Interform Printing Corporation,

Bridgeville, PA 1982-1989

• Supervised a workforce of 13 employees

• Responsible for overseeing entire printing process from prepress through completion of job

• Key member of management team that grew the business from 13 orders and 25 estimates per

week to 80 orders and 135 estimates per week

• Purchased all raw materials and maintained inventory

EDUCATION:

Bachelor of Science in Business Administration, California University of Pennsylvania

REFERENCES AVAILABLE UPON REQUEST

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