Project Assistant

LINDSEY HARRISON

408-***-**** *************@*****.***

ADMINISTRATIVE PROFESSIONAL

Contracts Management Multi-Project Coordination Calendaring Administrative Procedures

‘Administrative support applied effectively, efficiently, with attention to detail, shared within a team.’

Versatile Administrative Professional adept at synchronizing multiple projects, problem resolution, and streamlining

administrative functions for major productivity gains. Interacts effectively at all levels of the organization.

Recognized for tact and diplomacy in handling sensitive issues. ‘Power user’ of MS Word,

Excel, PowerPoint, Outlook, File Maker, iWork, HTML. Fluent in Spanish.

PROFESSIONAL EXPERIENCE

Apple, Inc., Cupertino, CA 2010-present

Legal Administrative Assistant

Provides a full spectrum of administrative support to the iTunes legal team including attorneys, professional and support staff.

Entrusted with a high level security clearance with access to confidential and sensitive documents. Promotes effective

partnerships and relationships amongst the iTunes legal team as a resource for communication of information related to

administrative support. Acknowledged for ‘quick turnaround’ for all projects.

Administrative Support

• Heighten department cooperation and productivity by driving project completion ahead of expected timelines.

• Guarantee the executive signing process is compliant and well-timed with the preparation and routing of all contracts.

• Organize the administration of iBooks, film and television contracts with responsibility for contract set-up.

• Instruct customers in the required banking processes thereby ensuring contracts are active and in compliance.

• Point-of-contact for iTunes providers to address and resolve complaints concerning the provision of iBooks.

• Generate quarterly reports related to customer agreement and contract documentation for iTunes’ finance team.

• Resource for contract details and available at customer convenience to answer any and all contract-related questions.

• Prioritize, sort and track large volumes of contract information and legal communications including uploads and any

related contract amendments.

• Amend contracts as per attorney addendums and any modifications and revisions to the existing documents.

Executive Assistant

• ‘Step-in’ on short notice as ‘interim’ executive assistant for general administrative duties.

• Manage executive calendaring and scheduling, including domestic and international travel arrangements and expense

report management.

Technical Skills

• Prepare launches as ‘go-to-person’ for attorneys submitting terms and conditions from numerous sites in multiple web

languages for conversion into HTML code, requiring attention to detail and adhering to tight project deadlines.

• Convert at least 600 HTML files per launch, including an analysis and review to ensure records conform to code and

product quality meets the iTunes terms and conditions specifications.

• Manage the online upload of completed HTML files for global usage in the final stage of the by-annual project.

• Coordinate product launch communications via electronic mediums between attorneys and high profile clients,

prioritizing by project urgency and project deadline.

Lindsey

Harrison

408-

410-

6680/*************@*****.***

NetApp, Inc., Sunnyvale, CA. 2008-2009

(Provider of network storage solutions that enhances storage capability.)

Human Resources Intern

Delivered information vital to the analysis of company data related to employee engagement increasing productivity.

• Utilized benchmarking methodology to analyze top rated performing companies to research and report on global

trends including turnover rates and hiring trends.

• Presented formal PowerPoint illustration detailing company demographics including types of positions and incumbent

employee data to the CEO and senior management.

• Key team member in the creation and presentation of the ‘Great Places to Work’ submission resulting in NetApp’s

award as Best Place to Work in 2009.

Merry Mart, San Jose, CA 2009-2010, 2005-2007

(Supplier of school apparel to organizations requiring uniforms and accessories.)

Office Assistant

Provided the full spectrum of office support to company management and administrative team including operating the

phone communication system by answering calls, checking voice mails and replying to phone inquiries. Served in many

capacities and ‘wore many hats’ improving operational efficiency.

• Managed online orders including tracking existing and back orders, point-of-contact for customer concerns and

complaints, resolved customer issues, and maintained operational database.

• Designed and implemented a process for product ‘will call’ creating a more efficient process for data entry and

tracking of back-ordered products.

• ‘Will Call’ Project included re-defining procedures to include ‘will call’, adapting ‘will call’ forms to better reflect

customer needs, and a revised matching system for products against ‘will call’ notices.

• Utilized Yahoo Small Business application to set-up and maintain a web presence for products including the creation

of product pages.

EDUCATION/CERTIFICATIONS 2008

BA, Communication

University of California, Santa Barbara

Project Management In-house training

Apple

Project Management Certificate, in progress

UCSC Extension

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