Manager Training
Resume:
JOEY L. FERNANDEZ
# **** ********* **. **** *, Brgy. Commonwealth,
Quezon City, Philippines
Contact No. 092********
E-mail: ********@*****.***
Personal Information:
Nationality: Filipino
Sex: Male
Date of Birth: Feb. 18,1979
Height: 5’8
Weight: 170 lbs
Language: Tagalog, English
Work Experience:
May 22, 2012 - July 23, 2014 Concorde Hotel, Doha
Housekeeping Senior Supervisor / Executive housekeeper (Reliever)
Duties and Responsibilities
>In charge for all supervisors and housekeeping attendants
>In charge of making duty roster
>Conducting trainings for new staff
>Attending guest complaints
>In charge of checking guest rooms and public areas
>In charge of daily briefing for all Attendants and Supervisors
>Conducting trainings for chemical handling (ECOLAB, DIVERSY)
>Knowledge in Opera and Fidelio system
Nov. 07, 2007 – July 21, 2008 Norwegian Cruise Line
Senior Stateroom Steward CF Sharp Manning Agency
Duties and Responsibilities
> Responsible for daily servicing and cleaning of guest staterooms
> In charge for replenishing stocks in mini bars
> Supervision of Junior Stateroom Steward and Utility staffs
> In charge of giving superior guest services
> Attending guest complaints
Oct. 22, 2006 – Aug. 06, 2007 Norwegian Cruise Line
Senior Stateroom Steward CF Sharp Manning Agency
Duties And Responsibilities
>Responsible for daily servicing and cleaning of guest staterooms
>In charge for replenishing stocks in mini bars
>Supervision of Junior Stateroom Steward and Utility staffs
>In charge of giving superior guest services
>Attending guest complaints
Nov.19, 2005 - Aug. 07, 2006 Norwegian Cruise Line
Stateroom Steward CF Sharp Manning Agency
Duties and Responsibilities
>Responsible for daily servicing of guest staterooms
>Assisting Senior Stateroom Steward
>Attending guest requests
>In charge of giving superior guest services
Oct. 25, 2004- Aug.12, 2005 Norwegian Cruise Line
Head Cleaner / Stateroom Steward Magsaysay Maritime Corp.
Duties And Responsibilities
>Head cleaner is responsible for supervising all utility staffs
>Responsible for checking crew areas and public areas
>Responsible for making daily reports
>Stateroom Steward is responsible for daily servicing of guest staterooms
>Assisting Senior Stateroom Steward
>Attending guest requests
>In charge of giving superior guest services
>In charge of making weekly duty roster
>Conducting trainings for new staff
Sept. 15, 2003- July 09, 2004 Norwegian Cruise Line
Hotel Utility Magsaysay Maritime Corp.
Duties and Responsibilities
>In charge of cleaning crew areas and public areas
>In charge of assisting guest luggage to their staterooms
>Assisting Senior and Junior Stewards
>In charge of cleaning staterooms
Aug. 2001- Sept. 2002 Dory’s Grill House & Restaurant
Waiter Novaliches,Quezon City
Duties and Responsibilities
>Assisting guests to their tables
>Responsible for taking orders and delivering foods to their tables
>Attending guest complaints and requests
July 2000- Dec. 2000 Atrium Hotel
Room Attendant Pasay City
Duties and Responsibilities
>Responsible for daily servicing and cleaning of guest rooms
>Checking mini bars stocks
>Attending guest complaints and requests
>In charge of giving superior guest services
Educational Attainment:
June 1995 – 1997 (Undergraduate)
Hotel & Restaurant Management
Far Eastern University Manila
June 1991 – 1995
Lagro High School
Lagro Subd. Novaliches Quezon City
Seminar & Training:
Public Health Training Program
Norwegian Cruise Line
June 29, 2004
Crew Safety & Security Awareness Training
Norwegian Cruise Line
Feb. 2004
Drug & Narcotics Awareness Lecture
Norwegian Cruise Line
Oct. 2003
Crowd Management
Norwegian Cruise Line
Sept. 2003
Basic Safety Training & Instruction
POEA
March 2003
Basic Safety Course
Magsaysay Training Center
Nov. – Dec. 2002
Food & Beverage Training
Performance Services & Training Network Inc.
March 19, 2001 – March 24, 2001
Character Reference:
Wilfrido Apolonio
Tax Examiner II
Treasurer’s Office
Quezon City
Mr.Mashhour Al Refai
General Manager
Concorde hotel
Doha, Qatar
Ms.Nadeeshan Jayasekera
Human Resources Manager
Concorde Hotel
Doha, Qatar
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