Customer Service Administrative Assistant

DINAH GRESELY ** Miami Gardens Rd. *****

********@*****.*** Cell: 954-***-****

ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE

Bilingual - English and Spanish Comprehensive

A proven track record for delivering excellent customer service, and establishing high standards in office

assistance. Possess strong organizational and interpersonal skills, consistently effective in problem

solving to meet challenging goals and objectives, highly motivated, enthusiastic and recognized for taking

a leadership role and completing projects on time.

CORE STRENGTHS

Customer Service / Problem Solver / Customer Focused / Team Player / Office Management / Sales

Management /Professional Coaching / Counseling / Business Development / Microsoft Office Suite,

QuickBooks / Accounts Payable / Receivable / Data Entry (70 WPM) / Client Profiles

ACCOMPLISHMENTS:

• Solid ability to effectively present information in one-on-one and small group situations to customers.

• Exceptional ability to effectively multi-task several complex assignments with tight deadlines.

• Excellent organization and coordinating skills, and ability to analyze and solve problems.

• Strong ability to maintain high level of confidentiality and security of information.

PROFESSIONAL EXPERIENCE:

Office Manager - Landscape Solutions, Inc. Ft. Lauderdale, FL 04/2014 – 02/2015

Maximized profitability through superior customer service, effective communication, and followed-up on all pending

matters with customers. Managed and oversaw administrative functions to ensure all paperwork was processed

efficiently. Responsible for handling and resolving customer inquiries accurately timely.

Office Manager – Ansel & Miller, LLC Hollywood, FL 01/02/2013 – 1/17/2014

Planned, directed, supervised and coordinated work activities of staff relating to employment, compensation, labor

relations, payroll and employee relations in a personal injury law firm. Analyzed internal processes, recommended and

implemented procedural or policy changes to improve operations. Recorded and analyzed information, modified

compensation and benefit packages to establish competitive programs and ensured compliance with legal

requirements. Hired and terminated clerical staff and oversaw the maintenance and repair of equipment.

EUC-RES Success Coach - Workforce One, Davie, FL 04/2012 - 12/30/2012

Department Team Leader, conducted one on one counseling sessions to provide information about services, and/or to

obtain details of issues or concerns.to assist job seekers in acquiring employment through Employ Florida Marketplace.

Represented company to assist customers in a timely, professional, efficient manner. Led the team in maintaining and

updating daily and weekly logs of customers. Maintained various information needed for high quality service delivery.

Prepared and disseminated a variety of weekly, monthly, quarterly and annual reports to supervisor.

Administrative Assistant - C&C International Computers Hollywood, FL 01/2012 to 04/2012

Direct assistant to the CEO, arrange appointments, manage calendars, prepare itineraries,reports, memos,

documents, take dictation, answer correspondence, maintain and update filing, inventory, mailing, and database. Assist

office personnel in problem solving, ordering office supplies, development and execution of stated goals and objectives.

Administrative Assistant - Adhisa USA, Miami FL 06/2011 to 11/30/2011

Assisted office personnel in problem solving, order processing and development and execution of stated goals and

objectives. Followed-up on all pending matters with customers. Planned and monitored daily shipping schedules and

adjusted accordingly to ensure business objectives. Managed and oversaw administrative functions to ensure all

paperwork was processed efficiently and met all compliance requirements. Utilized communications skills to develop

effective working relationships with peers and clients. Addressed all employee performance problems promptly and

directly in accordance with company personnel policies and procedures.

Customer Service Liaison - WorkForce One, Davie, FL 01/2011 to 6/30/2011

Direct Support to Department Team Leader. Conducted Workshop Presentation to assist job seekers in acquiring

employment through Employ Florida Marketplace and interpreted program regulations or benefit requirements to assist

clients in gaining access to community and program resources. Offered individual career plans with client to establish a

road map for achievement of education objectives. Provided guidance to customers to assist them in understanding and

overcoming personal and social problems. Provided broad range of job seeker services to over 200 clients daily, collect

and enter data, and maintain logs. Specialized in employment and social services within a governmental employment

one stop center environment, followed up on customers in data base and generated reports.

Office Manager - Stone Systems of South Florida, Ft. Lauderdale, L 08/2007 to 08/2010

Maximized profitability through superior customer service, effective communication, and followed-up on all pending

matters with customers. Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate

staffing levels to support business objectives. Managed and oversaw administrative functions to ensure all paperwork

was processed efficiently and met all compliance requirements. Utilized communications skills to motivate staff and

develop effective working relationships with peers and clients. Addressed all employee performance problems promptly

and directly in accordance with company personnel policies and procedures.

Created purchase orders, paid invoice and posted payments using Quick Books software.

Office Manager Mabey Bridge & Shore, Inc., Ft. Lauderdale, FL 10/2005 to 08/2007

Assisted management and staff in problem solving, project planning, and development and execution of stated goals

and objectives. Posted, balanced, monitored, and reconciled internal department/division monthly ledgers, budgets, and

financial reporting system reports. Established, maintained, and update files, databases, records, and other documents.

Scheduled and coordinated meetings, appointments, and other similar activities.

Sales Rep/Customer Service Atlas Pen & Pencil, Corp., Hollywood, FL 10/2002 to 10/2005

Handled inquiries with regard to product, pricing order expediting, customer relations and complaints. Setup service

calls for customers if connection issues were not able to be resolved over the phone. Established and maintained a high

level of customer satisfaction in all sales transactions. Responsible for handling and resolving customer inquiries

accurately timely. Worked with other departments as needed.

PROFESSIONAL EXPERIENCE & CERTIFICATIONS

Associate Degree in Hospitality

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