Customer Service Representative

JENNIFER M. LEES Cell: 519-***-****

***-**** ****** *****, ******, ON N5V 3H5 *******@*******.***

WORK EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE, Applicant Testing Services, London, ON 2010-2015

Ø Responsible for all aspects of frontline customer service

Ø Answer multi-line phones ensuring each customer has been served

Ø Process payments over the phone and online using Beanstream payment system

Ø Respond to emails in a pleasant manner

Ø Return voicemails promptly

Ø Process test results for applicants

Ø Applicant registration and data entry

Ø Company website updates and maintenance

Ø Office supply inventory and re-order

Ø Perform opening and closing shifts as a key holder

Ø Work with and help applicants from a variety of different ethnic backgrounds

TEAM LEADER/FITNESS APPRAISER, Applicant Testing Services, London, ON 2009–2015

Ø Manage and motivate a team to promote safety and provide positive customer service

Ø Manage customer complaints with a friendly and helpful attitude

Ø Administration of the Pre-Interview testing for the Constable Selection System – P.R.E.P test and written exams

Ø Marking and evaluating written tests for Police Constable testing

Ø Perform Vision and Hearing screening on applicants according to Police Constable standards

Ø Perform public speaking in front of 100 or more applicants

Ø Perform manual blood pressure readings on a high volume of applicants

MEMBER SERVICES, Fanshawe College Community Fitness Centre, London, ON 2008-2013

Ø Responsible for membership registrations

Ø Processing payments by cash, debit and credit cards

Ø Membership information data entry and filing on a daily basis

Ø Answering multi-line phone system

Ø Performed opening and closing shifts

Ø Responsible for organizing and implementation of the Squash League

Ø Responsible for Gymnasium bookings and rental requirements

Ø Help students from a variety of different ethnic backgrounds

PERSONAL TRAINER, Fanshawe College Community Fitness Centre, London, ON 2008-2013

Ø Designed fitness programs for clients

Ø Perform fitness assessments on clients

Ø Provide one-on-one personal training sessions on a weekly basis

Ø Instruct basic fitness classes for facility members and clients

Ø Weight room supervision and exercise assistance

Ø Light equipment maintenance and cleaning procedures

EDUCATION

Fitness and Health Promotion Diploma - Fanshawe College, London, ON 2006-2008

Ø Studied courses related to the following curriculum streams: Foundations of Physical Fitness, Leadership,

Program Administration and Promotion, Health and Wellness, Exercise Physiology and Fitness and Lifestyle

Changes

Ontario Secondary School Diploma - Montcalm Secondary School, London, Ontario. 2001-2006

Ø Competed in intercollegiate athletics (i.e. volleyball, soccer and badminton)

Ø Received recognition of Female Athlete of the Year grade 9 through 11, and Top Graduating Athlete of the Year in

grade 12

Ø Nominated for the SPECTRA Award in 2005

JENNIFER M. LEES Cell: 519-***-****

Page 2 *******@*******.***

VOLUNTEER EXPERIENCE

PHYSIOTHERAPY ASSISTANT, Fowler Kennedy Sports Medicine Clinic, London, ON May 2008

Ø Assisted Physiotherapist with daily tasks and interacted with patients as part of a field placement experience

Ø Interacted and created rehabilitation programs for patients with various injuries

Ø Worked as part of a medic team for high school rugby tournaments

Ø Entered patients files into the computer

TEACHER ASSISTANT, Fanshawe College, London, ON January to April 2008

Ø Assisted professor in a Fitness Evaluation course for first year students in Fitness and Health Promotion

Ø Aided students in learning protocols and procedures for the testing

Ø Marked tests and evaluated students on their practical skills

HOCKEY INSTRUCTOR, George Bray Hockey School London, ON 2007 -2009

Ø Supervised and assisted children with disabilities on the ice, teaching them basic hockey skills

Ø Instructed drills and games for the children to participate in

Ø Encourage the children to keep trying and to help with their self esteem/confidence

PEER MENTOR/VOLLEYBALL COACH, Chippewa Public School, London, ON 2001-2004

Ø Assisted head coach with grade 7/8 girls volleyball team

Ø Attended practices and set up drills

Ø Designed plays and drills to execute during games

Ø Travelled to games and provided mental support to players

CERTIFICATIONS

CSEP-CPT (Certified Personal Trainer) Canadian Society of Exercise Physiology – Canadian Gold Standard

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Standard First Aid and CPR C

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Valid Class G Ontario Drivers Licence

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Speak Out certification–Program focused on the prevention of bullying, harassment in sports, specifically hockey

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REFERENCES

Available upon request

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Contact this candidate