Medical Assistant Customer Service

Karen Leaf

** ******** ******

East Providence, RI 02914

Home: 401-***-**** Cell: 401-***-****

*******@*******.***

Objective: To obtain a position that will enhance and challenge my skills.

Coastal Medical

May 2014 – February 2015 -Front Office Supervisor – assisted with guidance for front office procedures

and assisted Office Manager with tasks when needed, responsible for doctors call schedules, staff schedule,

and training staff.

University Medical Group

February 2010 - May 2014 – Office Coordinator/Clinical Assistant

February 2010 - January 2008 - Medical Assistant/Clinical and Office Coordinator - Resident’s Practice

December 2007 - May 2001 - Medical Assistant/Receptionist for Pulmonary, Endocrinology,

Gastroenterology, Oncology Department

University Medicine Foundation

February 1997 - May 2001 - Medical Assistant/Receptionist/Internal Medicine and Pediatrics

Externship for Marc Jaffe, M.D.

September 1996 - November 1996 - Medical Assistant/Receptionist

Medical Coordinator Expertise

Obtain vital signs, spirometer, oximetry, EKG, peak flow, nebulizer treatment, eye exam, ear irrigations,

injections, providing patient education, assisting with internal pap exams, prescription refills (including

electronic prescriptions), preparing exam rooms, ordering and maintaining all clinical and office supplies,

CPR certified, OSHA certified, committee member for EMR upgrades, progress, and training for new

employees and physicians.

Receptionist Expertise

Patient check in/out, scheduling appointments, telephone techniques and etiquette, Microsoft Word, insurance

verification, collection payments, obtaining billing information and patients balances to obtain payment,

/posting charges and payments, triage phone calls

Office Manager Expertise

Providing staff scheduling, new hire interviews, recording employee time records and time off requests,

handling staff discipline, implementing new company procedures and policies, conduct staff meetings,

ordering medical and office supplies, reviewing all ordering by staff to ensure accountability financially,

maintaining OSHA manual, MSDS, and provide employee training, some working knowledge of Microsoft

Office, Word, and handling of any patient complaints, discharge or incidents. Team trainer for electronic

medical record program which includes the setup, implementation, and training on the Sage/Vitera system for

employees and physicians. Provide training to the Residents at the Resident's Practice to give them the

experience to conduct an internal medicine private practice properly which include, proper documentation, to

meet required guidelines to provides the patients with the proper care. Teaching them responsibility to fulfill

the requirements for the patients to obtain what is needed for proper care for their patients.

.

Other Experience

MTTI Advisory Board Member

1996 Student of the Year - Sawyer School

2012-2013 Attended classes at New England Technology to enhance my skills

Knowledge with E-Clinical Works, Greenway, EPI Chart electronic medical records

• Certified Electronic Health Record Specialist

• Certificate – HIPPA and CPR

Contact this candidate