Customer Service Manager
Resume:
Westbury, N.Y. *****
E-mail: *****************@*****.***
MOSES WALKER
Objective: Seeking employment in the Health Care field as a Staffing/Scheduling
Coordinator, Manager or in a Supervisory Position.
Summary:
Successfully maintained staffing levels throughout the year.
Controlled overtime usage keeping staffing costs under budget. Effectively
Scheduled all staff, including part-time and week-end nursing LPN, RN, CNA and HHA’s. Utilized
superior customer service techniques/skills while interacting with hospital staff, patients and family
members.
Skills:
Microsoft Office: Word, Windows, Excel; Microsoft Outlook;
Working knowledge of Office Client Access-AS400 and AS136 Systems;
Working knowledge of PeopleSoft (Oracle); Kronos (MPS) Microsoft Schedule Optimizer 4.0 and
Enterprise E-Time System and HHA Exchange
Experience: Contract Opportunities
10/14-12/14 Macy’s Department Store Hicksville, NY
Staffing Coordinator ( Contract Position)
Perform staffing for the entire Macy’s department store.
Created and distributed Master Schedules for weekly and daily employees who work as full time, part
time and seasonally. Monitor and effectively managed the staffing needs of the store while dealing with
employee lateness, excessive absenteeism.
Utilized PeopleSoft and Kronos program software.
03/14-8/14 Medassets, Inc. Plano, Texas
Implementation Specialist/Managed Service Specialist: ( Contract Position)
Worked with New York City Health & Hospital Corporation to train and assist and medical staffing
personnel with the navigation, utilization and implementation of WFX software. WFX is software
designed specifically to for hospitals for the purpose of streamlining their recruitment and payroll processing.
10/13-01/14 ACS Home Care, LLC Northport, NY
Home Care Coordinator:
Supervised and scheduled 24/7 over 140 Home Health Aides to provide home care assistance within
Westchester, Nassau, Suffolk County and Queens.
Coordinated and scheduled the placement of Home Health Aides in Hospice and Assisted Living
facilities. Coordinated care for patients inflicted with Alzheimer’s, Dementia and Hospice needs.
Provided exemplary customer service to the families needing home health care services for their family
members.
Performed Credentialing background tasks.
Performed Chauncey checks, criminal background checks and employment reference searches.
Monitored and took corrective action to deal with tardiness and attendance issues.
6/09-9/12 Central Island HealthCare Plainview, NY
Staffing Coordinator:
Performed staffing and 24/7 scheduling responsibilities for 220 bed Skilled Nursing Facility.
Recruited and credentialed new hires per policies and procedures.
Developed time and attendance tracking system for sick time abuse, tardiness and vacation planning.
Completed Payroll for nursing department on weekly basis.
Created re-certification chart for C.N.A. certification using Microsoft Excel
Performed Chancey and Prometric verifications
05/05-06/07 Glen Cove Nursing Center Glen Cove, NY
Staffing Coordinator:
Performed staffing and 24/7 staffing responsibilities for 202 bed Skilled Nursing Facility.
Recruited and assigned R.N.’s, L.P.N’s and C.N.A’.s to six nursing units. Developed system that allowed
facility to manage and correct issues pertaining to attendance and punctuality.
Created and managed monthly Master Schedules and made needed adjustments as the need arose.
Completed payroll for nursing department on weekly basis.
10/02-05/05 United Presbyterian Residence Woodbury, NY
Scheduling Coordinator:
Assisted the staffing manager with the recruitment and scheduling of RN, LPN CNA and HHA’s
ensuring effective coverage for 1,120 bed skilled nursing facility
Created/distributed and managed monthly Master Staffing Schedules.
Performed Chancey and Prometric verifications and recertified nursing C.N.A.’s.
Completed payroll for nursing department on weekly basis.
Acted as interim Staffing Manager covering maternity leave for Staffing Manager
01/99-08/02 Kateri Residence New York, NY
Staffing Coordinator:
Performed secretarial and staffing responsibilities for 520 bed Skilled Nursing Facility.
Developed policy and procedure for staffing division of Nursing Department.
Supervised Unit Clerks and Assistant Staffing Coordinators.
Participated in Arbitration proceedings involving Local Union 1199.
Created monthly re-certification chart for C.N.A. certification using Microsoft Excel.
Created tracking system to alert employees of Annual Physical Examination.
10/94-12/98
MetroPlus Health Plan N.Y.C. Health & Hospital New York, NY
Outreach Coordinating Manager 12/97-12/98
Coordinating Marketing Manager 07/96-12/97
Network Marketing Manager 10/94-7/96
Supervised twenty-eight employees performing Managed Care Marketing.
Established relationships with Community Based Organizations (CBO) in the boroughs of Manhattan,Brooklyn and Bronx.
Organized methods to deploy marketing team consisting of forty-five (45) employees to various Community Based Organizations.
Created health fairs/events for health insurance enrollments of Medicaid population. Obtained newly acquired health insurance enrollment locations for marketing staff to perform insurance enrollments.
Developed strategies to increase health care insurance enrollments and coordinated marketing plan for Medicaid Managed Care Plan Enrollment.
Conducted Customer Service training programs for newly hired Managed Care employees.
Displayed and trained marketing/sales representative in tactics of Medicaid Health Insurance enrollment.
Education:
Marist College
Graduated: B.S. Business Administration
Dutchess Community College
Graduated: A.A.S. Associate in Applied Science
References:
Available Upon Request.
Contact this candidate