Customer Service High School
Resume:
Profile
Objective
I am seeking a position within a company where I could advance in my professional
career as well as utilize my expert skills in customer service, analyzing and
solving issues with minimal supervision, and building the business.
Availability
Immediately
Key Skills
Proficient or familiar with the following:
Providing Superior Customer Service
Microsoft Office Suite
Relationship Building Skills
Multitasking on Computers
Call Management
Education
2007 to 2012
High School Diploma
Muschett High School, Jamaica
2013 to 2014
Everest Institute
Dade Miami,Florida
Work Experience
Convey Health Solutions - North Lauderdale, FL
November 2014 to Current
Customer Service/Sales Rep/Tech Support
Assist business account holders with making payments and updating information (i.e
permits, emergency contacts, billing information, etc.)
Utilize Microsoft Outlook to communicate with other branches via email
Meet daily and monthly call management statistics
Alorica - Sunrise, FL
September 2013 to December 2014
Sales Rep
Handle and provide superior customer service to all incoming calls
Provide technical support by probing and troubleshooting with customers
Thoroughly document each interaction onto customers' accounts
TG Medical Supplies - Jamaica, WI
January 2011o August 2012
Assist new customers with billing, equipment, and service related inquiries
Exercise retention skills when customers expressed an interest in cancelling
services
Build rapport with potential and existing customers and gain their interest in
products, services, and features
Charter Floor Assistant (Command Post)
Conduct trainings and inform agents of the protocols of being a floor assistant
Adjust employees' schedules and ensure that they are adhering to work schedules
using the company's time management system
Communicate with the command center of any issues
Complete and maintain daily activities reports
References
Available upon request.
Languages
English (native)
Spanish (little)
Contact this candidate