Customer Service Manager
Resume:
Shaun Eric Moses
Newport News, Va. 23608
*******@*****.***
Objective
To obtain a position where my versatility, competence, and effectiveness can be used and demonstrated
with advancement potential and opportunities.
Qualification
Novell Netware 4.0, installing and maintaining hardware and software. Experience in training and
Knowledge of Microsoft Work Group for Windows, E-Mail, Excel, LAN/WAN Windows NT, PowerPoint,
supervision of personnel, data entry, traveling, windows, and internet.
Work History
1986 - Present United States Air Force / Department of Defense (Active / Reserves)
Billeting Guest Services Management (Base Lodging)
-Facilitates communication across the organization
-Develops success plans to ensure career paths for support personnel and employees
-Evaluates store sales on a daily basis using key reports
-Monitored spending of appropriated funds for purchasing supplies and contract services, and determine
mark-up cost of sundry items
-Hires, trains, develops and supervises managers and support personnel
-Writes focal reviews for all managers and support personnel
-Organized registration procedures, occupancy reports, and implemented audit procedures
-Review cashiers reports, sales transactions, and purchase requisitions prior going to Accounting office
-Leads and inspires personnel by recognizing and rewarding team
-Responsible for employee dispute resolution and escalated customer situations
-Report directly to Chief and Commander
Dining Facility Manager
-Hires, trains, develops and supervises managers and support personnel
-Facilitates communication across the organization
-Writes focal reviews for all managers and support personnel
-Develops success plans to ensure career paths for support personnel and employees
-Evaluates store sales on a daily basis using key reports
-Control accountability of stock levels for storeroom and compare loss/gain reports of revenues generated
to determine tolerance percentages
- Ensured all purchase receipts balanced at EOM for Food Service Account and Base Commissary
-Leads and inspires personnel by recognizing and rewarding team
-Responsible for employee dispute resolution and escalated customer situations
-Report directly to Chief and Commander
2006 - Present Wal-Mart Distribution Center Williamsburg, Va.
Prime Orderfiller
- Load and off-load merchandise
- Operate power equipment
- Pick (order fill) and palletized merchandise to shipped to stores
2004 - 2006 Footlocker Inc. Military Circle Mall Norfolk, Va.
Assist Manager/ Manager
-Facilitates communication across the store organization
-Identifies, creates and manages the execution of store business plan that maximize opportunities
-Customer Service strategy to meet organizational and store goals
-Creates and oversees implementation of action plans to improve key performance to maximize
opportunities
-Writes focal reviews for all managers and store employees
-Evaluates store sales and payroll goals on a daily basis using key business reports and payroll tools
-Hires, trains, develops and supervises Managers and Leads
-Approves all final hiring and termination decisions
-Conducts weekly visual merchandising walk-through with staff members
-Work closely with the management team to minimize loss and achieve shrinkage goal
-Leads and inspires personnel by recognizing and rewarding team
-Responsible for employee dispute resolution and escalated customer situations
Education
Warwick High School Newport News, Va. (High School Diploma June 1985)
Community College of Air Force Maxwell AFB, AL. (Associate Hotel and Restaurant Management)
Strayer University Newport News, Va.(currently working Bachelors Business Mngmnt)
NCO Leadership School Charleston AFB, SC. (July 1989)
Basic Loadmaster School Sheppard AFB, TX. (May 1997)
C-5 Loadmaster Technical School Altus AFB, OK. (August 1997)
Aircrew Combat & Water Survival School Fairchild AFB, WA. (February 1998)
Accreditations
USAF Management and Supervisor Courses, Total Quality Management, Customer Service, Records
Management, Quality Assurance Evaluator, Quadel / National Leased Housing Association Certification
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