** ****** ******

Rochester, New York *****

585-***-****

aco2k5@r.postjobfree.com

Leen A. garcia

To obtain a full-time position with an organization where I can utilize my Human

OBJECTIVE

Resources/Customer Service skills and years of experience.

Highly organized and dedicated, with positive attitude.

SKILLS &

ABILITIES

Able to handle multiple assignments under high pressure and constantly meet tight deadlines.

Have excellent written, oral and interpersonal communication skills.

Thrive on working in a challenging and diverse environment.

Efficient in MS word, Excel, payroll program ADP and Report Smith.

EXPERIENCE HUMAN RESOURCES MANAGER, CENTER FOR DISABILITY RIGHTS, INC.

March 2004-present

Set policies for hiring and adhere to all state and federal, DOH, and other compliance for

assigned business units. Establish polices to increase retention rates that foster employee’s job

retention. Recommend and approve terminations and exercise care that assures the reasons are

well documented and are not arbitrary or discriminatory. Keep abreast of legislation affecting,

human resources, train management and monitor company policies to assure compliance in

assigned business unit. Oversea training and safety programs in context of compliance with all

regulations. Provide reports and statistics to Board of Directors. Respond to internal and external

requests, address employee relations issues with appropriate staff. Investigate and submit

Workers’ Compensation claims, maintain a close relationship with Workers’ Compensation

carrier business partners for the timely submission of claims and investigations. Process short –

term disability claims. Translate business related literature and documents from English to

Spanish and Spanish to English. Attend unemployment hearings. Use of MS Word to prepare

documents and procedures.

CUSTOMER SERVICE COORDINATOR, H&R BLOCK

December 2003-March 2004

Greet and welcome clients in a professional manner. Inbound and outbound calls to clients and

prospective clients. Set up appointments, answer telephone calls and provide caller with basic

information about the services and fees. Transfer calls to available tax professionals.

Responsible for receiving and securing cash, checks, credit card receipts and balancing the cash

at mid and end of day. Record all transactions in (POS) Point of Sale computer.

OPERATIONS ASSOCIATE III, FLEET BOSTON FIANCIAL

May 2000-October 2003

Customer service, inbound and outbound calls. Perform quality control of daily work and strong

attention to detail. Prepare shareholder redemption checks for overnight special handling using

Airborne, Fed Ex, UPS and USPS express carries. Input of all shareholder redemption

information and data using DST program. Prepare all outgoing correspondence. Use of

Airborne’s Libra System to prepare overnight air bills. Use of MS word to prepare documents

and procedures. Leap Ops. Associate to Workflow Coordinator and trainer of new associates.

Primary contact to Boston, Denver and Chicago offices.

CLERK/INTERPRETER ROCHESTER CITY SCHOOL DISTRICT FAMILY

LEARNING CENTER

October 1998-December 1999

Assisted principal’s office with filing student’s records. Orientation of Work Experience

Program. Assisted teachers with making copies of daily curriculum work. Assisted main office

with faxing of documents to various agencies for students. Created student resumes and teacher

curriculum documents by using MS word.

CLERK ASSISTANT/INTERPRETER, DEPARTMENT OF SOCIAL SERVICES

November 1995-June 1997

Provided customer service support to front desk reception. Assisted a team of social workers

with sending and requesting client’s records from main office. Assisted with making copies,

faxing and daily correspondence.

THE COLLEGE AT BROCKPORT STATE UNIVERSITY OF NEW YOR, ROCHESTER

EDUCATION

NEW YORK EDUCATIONAL OPPORTUNITY CENTER

October 2009-May 2010

Child Development Associate

FAMILY LEARNING CENTER, ROCHESTER NEW YORK

October 1998-December 1999

High School Equivalency Diploma

Job readiness and work experience program

BENJAMIN FRANKLIN HIGH SCHOOL, ROCHESTER NEW YORK

September 1987-June 1999

General studies

REFERENCES

Available upon request

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