Customer Service Human Resources
Resume:
Rochester, New York *****
**********@***.***
Leen A. garcia
To obtain a full-time position with an organization where I can utilize my Human
OBJECTIVE
Resources/Customer Service skills and years of experience.
Highly organized and dedicated, with positive attitude.
SKILLS &
ABILITIES
Able to handle multiple assignments under high pressure and constantly meet tight deadlines.
Have excellent written, oral and interpersonal communication skills.
Thrive on working in a challenging and diverse environment.
Efficient in MS word, Excel, payroll program ADP and Report Smith.
EXPERIENCE HUMAN RESOURCES MANAGER, CENTER FOR DISABILITY RIGHTS, INC.
March 2004-present
Set policies for hiring and adhere to all state and federal, DOH, and other compliance for
assigned business units. Establish polices to increase retention rates that foster employee’s job
retention. Recommend and approve terminations and exercise care that assures the reasons are
well documented and are not arbitrary or discriminatory. Keep abreast of legislation affecting,
human resources, train management and monitor company policies to assure compliance in
assigned business unit. Oversea training and safety programs in context of compliance with all
regulations. Provide reports and statistics to Board of Directors. Respond to internal and external
requests, address employee relations issues with appropriate staff. Investigate and submit
Workers’ Compensation claims, maintain a close relationship with Workers’ Compensation
carrier business partners for the timely submission of claims and investigations. Process short –
term disability claims. Translate business related literature and documents from English to
Spanish and Spanish to English. Attend unemployment hearings. Use of MS Word to prepare
documents and procedures.
CUSTOMER SERVICE COORDINATOR, H&R BLOCK
December 2003-March 2004
Greet and welcome clients in a professional manner. Inbound and outbound calls to clients and
prospective clients. Set up appointments, answer telephone calls and provide caller with basic
information about the services and fees. Transfer calls to available tax professionals.
Responsible for receiving and securing cash, checks, credit card receipts and balancing the cash
at mid and end of day. Record all transactions in (POS) Point of Sale computer.
OPERATIONS ASSOCIATE III, FLEET BOSTON FIANCIAL
May 2000-October 2003
Customer service, inbound and outbound calls. Perform quality control of daily work and strong
attention to detail. Prepare shareholder redemption checks for overnight special handling using
Airborne, Fed Ex, UPS and USPS express carries. Input of all shareholder redemption
information and data using DST program. Prepare all outgoing correspondence. Use of
Airborne’s Libra System to prepare overnight air bills. Use of MS word to prepare documents
and procedures. Leap Ops. Associate to Workflow Coordinator and trainer of new associates.
Primary contact to Boston, Denver and Chicago offices.
CLERK/INTERPRETER ROCHESTER CITY SCHOOL DISTRICT FAMILY
LEARNING CENTER
October 1998-December 1999
Assisted principal’s office with filing student’s records. Orientation of Work Experience
Program. Assisted teachers with making copies of daily curriculum work. Assisted main office
with faxing of documents to various agencies for students. Created student resumes and teacher
curriculum documents by using MS word.
CLERK ASSISTANT/INTERPRETER, DEPARTMENT OF SOCIAL SERVICES
November 1995-June 1997
Provided customer service support to front desk reception. Assisted a team of social workers
with sending and requesting client’s records from main office. Assisted with making copies,
faxing and daily correspondence.
THE COLLEGE AT BROCKPORT STATE UNIVERSITY OF NEW YOR, ROCHESTER
EDUCATION
NEW YORK EDUCATIONAL OPPORTUNITY CENTER
October 2009-May 2010
Child Development Associate
FAMILY LEARNING CENTER, ROCHESTER NEW YORK
October 1998-December 1999
High School Equivalency Diploma
Job readiness and work experience program
BENJAMIN FRANKLIN HIGH SCHOOL, ROCHESTER NEW YORK
September 1987-June 1999
General studies
REFERENCES
Available upon request
Page 2
Page 3
Contact this candidate