Management Service
Resume:
*/*, ********* *********, **, B.T.
Road, Khardaha, Kolkata-117.
&
Asmita Jyoti. Marve Road,
Resume Next to Malad-West (Marve Road)
Fire Station, Malad – West, Mumbai -
Palash Sen 400095.
E-mail:
******.***.**@*****.***
Mobile: +91-981*******
Objective:
I look forward to manage successfully the Administration, Facility, Hospitality, Event & IR department of a
reputed, large and growing organization.
Position for consideration:
‘Facility Manager - Kolkata’
Willing to Relocate to Kolkata.
Career Experience:
An extensive 18+ year’s multi industry experience in Administration (General, Corporate, Plant & Sports) &
Facility department of reputed & very large organizations. Industries worked in: Textile, Real Estate, Media,
Retail, International BPO, Hotels & Hospitals.
Experience:
June-2014 to Till Date – Raymond Limited.
Head / Manager - Administration
1. Pan India responsibility
2. Trade Show
3. CMD’s Event
4. Infrastructure
5. SOP’s and
6. Supports operations by supervising staff; planning, organizing, and implementing administrative systems.
7. Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work
environment; developing personal growth opportunities.
8. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching,
counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, procedures and work schedules
9. Provides supplies by identifying needs for CMD & CEO areas.
10. Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices. Mailroom
11. Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
12. Completes special infrastructure projects by organizing and coordinating information and requirements; planning, arranging, and
meeting schedules; monitoring results.
13. Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
14. Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling
expenditures; monitoring costs; analysing variances.
September-2011 to June-2014 – Nahar Group / Pristine Facility.
Facility & Administration Manager-Mumbai
1. Corporate and Client Services.
2. Development of Divisional plans and leading change management programs to support the goals.
3. Support to the Facilities & Services Division in areas including human resource, financial, business and
information systems and administrative management.
4. Contracts management.
5. Cost control and ensuring timely implementation of the project.
6. Monitor all Statutory Compliance areas.
7. All Site operations across multiple locations.
8. Active participation in the Leadership Team for Strategic Business Planning, implementation, client interaction
etc.
9. Specialization in handling back office operations, inter-office correspondence, confidential mails, quotations,
monthly billing, cheques, etc.
10. Co-ordination with various locations, visiting and studying to improve the quality of services.
May-2009 to September-2011 - HT Media Ltd. (Hindustan Times)
Manager Administration - Head West and South India
Role & Responsibilities:
1. Responsible for the Plant Administration.
2. Responsible for Corporate Office, Region offices & Plant.
3. Managing Facility: Housekeeping, Security, Canteen, Front Desk Management, Printing, Stationary, courier, Pest
control & AC.
4. Hotel: Negotiation for Room & Banquets for Pan India offices.
5. Negotiation for Mobile & Data card Connections.
6. Travel: Responsible for employee’s domestic & International travel (By Air & Road).
7. Overseeing procurement, vendor management and cost control, and vendor management for related services,
for outsourced services, for infrastructure maintenance, short listing vendors, negotiating rates for consumables
& stationery etc.
8. Plan & Budget annual activities, Maintenance of asset record, verification, addition, deletion of equipments from
the asset list, disposal of scrap. Record maintenance of checklists, licenses, service reports, manuals etc.
9. Liaison with Govt. and regulatory bodies for obtaining necessary sanctions/approvals and ensuring smooth
working conditions in the premises.
10. Supervising recruitment of contractual employees, managing the turnout, day-to-day administrative
requirements and discipline maintenance among all the staff.
11. Security Management – coordinating with various agencies for office security, fire safety drills.
12. Guest House Management at Mumbai locations & Pan India Tie up.
13. Implementing disciplinary standards for minimizing violations of rules & regulations.
14. Execution of the company policies towards the larger corporate goal of provision of quality work environment,
internal customer satisfaction & efficient cost management.
15. MIS: Regular collecting reports of administration related MIS from Pan Offices. Creating a strong performance
monitoring system (including Management information systems (MIS), Departmental bill audit systems,
systematic reviews etc.
16. Budget: Done Internal Admin budget.
17. Printing plant workforce of at least 450 workmen and with union.
18. Transportation activities: Responsible for Mumbai operation. Over all responsible for Pan India Tie up.
19. Experience in process improvement or process re-designing roles, leadership skills, strong problem solving skills
and ability to develop new solutions, redesign and streamline processes, strong orientation for learning, with
experience in dealing with Management Information Management (MIS) systems.
20. Leading the Corporate administration team and overseeing Facility Management and administration Operations
for the all states under purview.
21. Leasing with business heads and networking to obtain feedback and understanding administration needs of
different business units.
22. Leasing with local police, municipality and government authorities and ensuring legal compliance.
23. Ensuring that safety, health and security standards are maintained at all locations in the region.
24. Conducting surprise visits to offices, soliciting informal and formal feedback from staff on admin service
standards.
25. Event Management.
26. Protocol Duty.
27. Checking vendor bills, utility bills, and clearing them for payment. Ensuring all vendor payments are made on
time.
28. Hiring & De-Hiring of Premises/Offices.
29. Project: Responsible for New Office set up.
March-2006 to May-2009 - Reliance Retail Ltd., Mumbai
Asst. Manager Administration
Role & Responsibilities:
Responsible for Chairman’s Office
1. Providing service to CEO, CE, Group President, Sr. VP, VP, AVP and State Heads.
2. Office Administration, House Keeping, Stationery, Reception & Guest Relation, AMC with Vendors, Travel
Management (Air Tickets, Transport & Hotel), Pantry, Courier, Pest Control, New Mobile & Telephone
Connection, Data Card connection, Reports.
OTHER RESPONSIBILITIES
Set up work of Corporate Office, Work Place services, Vendor Management, Guest House & Hotel
Accommodations PAN India, Transport for PAN India, Cafeteria Management, Service Co-Ordination
with Vendor for Plumbing, AC & Electrical Unit, Office Security & Fire Fighting System, Stationery &
Stock Management, Proper upkeep maintenance & repairs of Office Equipments / Assets & Building
premises, Co-Ordination with Mobile service provider for new connection & Service related issue, Co-
Ordination with DATA Card service provider for new connection & Service related issue, Hospitalization
Service, Reports: Daily, Weekly & Monthly.
EVENT MANAGEMENT:
Annual General Meeting (Share Holders), Social Activity: Dristi Art Competition (Headed by Mrs. Neeta
Ambani), Annual Depawali Function in Mr. Ambani’s Residence, Annual Function in Sr. Dhirubhai
Ambani International School.
MUMBAI INDIANS (IPL - INDIAN PREMIER LEAGUE).
• Hospitality:
o Corporate Hospitality inside the Stadium. Provided VVIP services to the ‘Corporate
Box Guest’, ‘VIP Guest’ & ‘Reliance Guest’. Negotiate with top ‘F&B’ service provider
for providing F&B service inside the Stadium. Done planning & implementation of
Service for entire stadium. Made special food boxes design for service to the
“Corporate Box” Guest. For ‘VIP Guest & Reliance Guest’ done the ‘Menu’ planning.
Provided top level F&B services to the invited ‘VIP Guest & Reliance Guest’.
o Players Hospitality for Mumbai Indians Team & ‘Visiting’ Team. Negotiate with Top
Hotels for F&B service for the players. Done planning & implementation of Service for
Practice day & Match Day. Made special food ‘Menu’ planning for the players with
‘Team Doctor & Physiotherapist”. Provided top level F&B services to the ‘Players’.
o ‘Pepsi’ was official sponsor of ‘Drinks’ for entire ‘IPL Tournament’. Done the planning
of service for the Practice and Match day. Done negotiation with ‘Pepsi’ for providing
drinks to “Corporate Box” Guest, ‘VIP Guest & Reliance Guest’. ‘Pepsi’ also served
drinks to ‘entire Stadium’ during match day. Done all the Co-ordination with ‘Pepsi’.
o ‘Beer, Wine and Liquor’ for hospitality service was provided by ‘Kingfisher’ &
‘Pernod-Ricard-India’. Both were official sponsor for entire ‘IPL Tournament’. Done
the planning of service for the Practice and Match day. Done negotiation for provided
services to “Corporate Box” Guest, ‘VIP Guest & Reliance Guest’. Done all the Co-
ordination with ‘Kingfisher’ & ‘Pernod-Ricard-India’.
o Provided around 1800 Complimentary food packet every match day to all support
staffs & Govt. Staffs (i.e. Fire Brigade, BEST Electricity, Police and Municipality Staff
etc.). Done negotiation with local vendor for supply food to support staffs.
• Hotel: Requirements of 2000 room nights in Mumbai and other cities in India. Done
negotiation with all Top groups of hotel in India. Taken lot of additional amenities with room
without extra cost. My negotiation was best negotiation with ITC Hotels. Later other
franchises & BCCI accepted the same room rate from ITC.
• Security:
o Players Security for Mumbai Indians Team & ‘Visiting’ Team. Negotiate with Top
private Security group for team security. Given 24x7 cover to the team.
o ‘Tops Security Group’ Covered Hotel Security during hotel stay, Escort & Close
Protection Services while team movement (traveling between Airport to Hotel, Hotel
to Practice & Match day). Stadium Security also provided by ‘Tops Security Group’.
Deployed around 1000 security personnel during each match. Given 24x7 cover to
the ‘Stadium & Pitch’ done planning for Stadium Security deployment, Sanitizations of
Ground (i.e.… Carrying out Anti Sabotage Check, Explosive Detection drill). Protection
given to VIP area, Ticket Selling Areas, Media Centre, Corporate Box area & Players
Dressing Room area.
o Negotiation done for ‘Electronic Security Equipments’ (i.e.… Door Metal Frame, Hand
Metal Detector, Walky Talky &Light Baton etc.) & Sniffer Dog.
o Hired one ‘Security Liaison Officer’ From ‘Nicholls Steyn & Associates – South
Africa’ for Team Security. Hired most experienced cricket team security expert in the
world.
o Provided 200 ‘Asher’s’ to the Stadium every match for crowd control.
o Provided ‘CCTV’ to the stadium for ‘Close Monitoring’.
• Logistic:
o ‘Kingfisher Airlines’ was the official Travel Partner for ‘IPL’. Mumbai Indians also
used ‘Jet Airways’ few sectors. Done negotiation with Jet Airways for rates & facility.
Hired ‘Chartered’ services from ‘Jet Airways’. Done coordination with Team &
Airways for travel plan & booking.
o ‘Local Travel’ : Negotiated with local car vendor for hired ‘Bus & Car’. Used our own
contract vendor for out station travel.
• Stadium Maintenance & Support Service:
o Housekeeping: Cleaning of entire stadium before & after match, planning &
implementation.
o Flower Arrangements: Appointed one florist for decorating ‘VIP Guest & Reliance
Guest’ area.
o Electrical & DG: Coordination done with BEST & MSEB for uninterrupted electricity
supply during match. Appointed one professional electrical contractor for checking &
maintaining entire electrical system of the stadium. Hired DGs for backup of
electrical supply.
o TV & Cable: Negotiated with local ‘Cable Operator’ for supplying TV & Cable
connection for ‘Corporate Box Guest’, ‘VIP Guest’ & ‘Reliance Guest’.
o Air Condition: Hired almost 150 A/C for ‘Corporate Box Guest’, ‘VIP Guest’ &
‘Reliance Guest’ for both the stadiums.
o Decorators: Hired For beautification & supplying ‘Chairs’ & ‘Sofas’ for ‘Corporate Box
Guest’, ‘VIP Guest’ & ‘Reliance Guest’
• Stock Management:
o Merchandise: Coordinating with ‘ADIDAS’ for dispatch of ‘Merchandise’ and
receiving. Distributing ‘Merchandise’ according the instruction received from team
‘Coach’ & ‘Manager’. Maintaining stock record, inventory & monthly updated report to
the top management.
o Others: Maintaining stock record & inventory of Official records, Assets, unsold
tickets. Monthly updated report to the top management. All activity done before &
after ‘IPL’.
• Liaison:
o BMC: Approached ‘BMC’ for all BMC related license. Done all the coordination during
inspection and other activities.
o Police: Done meeting with the entire Police department for police deployments inside
and out side stadium and coordinate for all the police permission.
o Traffic Police: Done meeting with the entire Traffic Police department for
deployments,
Road diversion & Traffic control.
o Fire Brigade: Obtain all the permission & deployment of Fire Brigade vehicle & staff
during the match.
o Excise: For liquor license to serve ‘BEER’ & ‘Wine’ inside the stadium. Approached
‘Thane’ & ‘Mumbai’ Excise department for obtaining licenses.
o Hospital (Ambulance & Doctor): Done tie-up with ‘Bombay Hospital’ for
emergency services. Appointed Five Doctor with assistant & Ambulance.
• Accreditation: Coordination between ‘IPL Accreditation Team’ & all vendors, supplier &
team official for collecting documents & photo and distribution.
• General Administration: One point contact for Administrative work. Verifying
requirements, bills and payment. Planed for stationery requirements, Co-ordination between
team member and providing support. For late working team member providing food &
logistic support. Coordination between ticket sales team for all logistic, security & food
arrangement. Deploying office boy for all in & out office work. Was responsible for maintain
‘Patty Cash’.
May-2002 to March-2006 - Siner Jernih India Pvt. Ltd.
Facility & Admin Executive
During my tenure at Siner Jernih, I was posted in the following Organizations,
Wockhardt Heart Hospital.
Asian Heart Hospital & research Center.
Intelenet Global Service.
J P Morgan Chase.
Detail:
J P Morgan Chase, Mindspace, Malad.
General Administration & Facility, Completely responsible of Day to Day operations. Understand the
requirements of various departments from discussions with Heads & Canalized required service.
Ensuring Project Plans are executed as per time & cost parameters. Safety standers are maintained at
the facility, it’s includes the Fire Fighting & Access Control. Maintain adequate level of Security for
Property, Employees and adequate steps to protect Data. Maintain a quality service standard, which
gives a World-class working environment. Certification of all vendors’ bills. Review of Vendors
performance & Initiate remedy. Procurement & Inventory: AMC & Vendors Management in terms of
renewals / additional requirements. Compliance to all Stationery requirements of Vendors & Suppliers.
Reports & Record Maintenance: Prepare reports, Defects / Snag list & co-ordinate completion.
Responsible for smooth operations for all Mechanical & Electrical installations & manage all civil
maintenance within the Facility. Responsible for finalization of “Scope of work” & deployment
requirement of M & E team. Responsible for Housekeeping, Office Assistance, Security, Building
Maintenance, Locker Management. Responsible for Cafeteria Management. Responsible for smooth
operation of Transport System. It’s includes Pick Up, Drops, Safety & Security. Reports: Daily / Weekly,
MIS, Incident reports & Inspection Report.
Intelenet Global Service (A TCS & HDFC joint venture – An International BPO – Malad, Mumbai.)
Responsible for Managing & Maintain of all Facilities – Housekeeping, Cafeteria Management, Front
Office, Plumbing, Security & Office Assistance.
Asian Heart Hospital & Research Center (Bandra-Kurla Complex, Bandra, Mumbai).
Project Stage: Responsible for the setting up of all Facility across the following departments - ICU,
Cath-Lab, CSSD, Blood Bank, Pathology, Operation Theater, General & Special Wards & OPD. Post
Launch Stage: Responsible for all day to day Housekeeping & Hygiene Management & Fumigation
work. Responsible for Laundry & linen Room. Created work Protocols for all Departments. Created
Training modules & provided Training for all Staff Members. Responsible for all Contract Staff. Cost
Control.
Wockhardt Heart Hospital (Bhandup, Mumbai).
Worked as an on-site Housekeeping Supervisor from Project Stage. Project Stage: Responsible for the
setting up of all Facility across the following departments - ICU, Cath-Lab, CSSD, Blood Bank,
Pathology, Operation Theater, General & Special Wards & OPD. Post Launch Stage: Responsible for all
day to day Housekeeping & Hygiene Management & Fumigation work. Responsible for Laundry & linen
Room. Created work Protocols for all Departments. Created Training modules & provided Training for
all Staff Members. Responsible for all Contract Staff. Cost Control.
Oct-1996 to April-2002 - Hotel The Retreat, Madh Island, Malad, Mumbai
Housekeeping Supervisor
Worked in all sub departments of the main Housekeeping Department. Independently handled the Linen Room &
Help Desk. Responsible for all Housekeeping work during all major events held at the Hotel.
Education
1993 to 1996 - 3 Years Diploma in Hotel Management. National Institute of Hotel Management & Catering.
Bhubaneshwar, Orissa.
1993 - Passed 10+2 (Commerce) from Belda Gangadhar Academy, Midnapore, West Bengal.
Date of Birth:
2nd Nov’1973.
References:
Name Designation Organization Contact e-mail
Details
Mr. Sanjib Ray VP - Head Administration. Reliance Retail Ltd. +919********* ******.***@***.***
Mr. Manu Kapoor Director - External & Corporate Affairs 91-882*******. On Request.
Samsung India Ltd.
Mr. Asit Mohapatra Director - HR Raymond’s Ltd. +91- On Request
Mr. Ramendra Singh VP – Head Security HSBC Bank +919********* ********************@****.**.**
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