Customer Service Supervisor

Courtney L. Holshouser

***** *** ** ********, ***** Carolina 28138

Cell: 980-***-****

Email: ****************@***.***

CAREER OBJECTIVE: My objective is to further my career and experience in the medical,

administrative or customer serive field. I am in search of a full time and or part time position in which I can enhance my current skill set and grow towards a solid career path.

EMPLOYMENT HISTORY:

Insurance Agent Sept 2013 Feb 2015

Employer: OptumRx United Healthcare AARP

4600 International Dr. Concord, NC 28027

Supervisor: Shahara Washington 704-***-**** may be contacted

Filed insurance for prescription drug plans (PDP) part D for United Health Care AARP. Assist with

questions regarding their medications whether it was covered as well as the co payment and if

their pharmacy was in network or a preferred pharmacy. Assisted the caller with their premium

billing amount per month, and if they had a late enrollment penalty (LEP). Sent claims, grievances

and appeals to headquarters facility for customer reimbursement or disagreement about their

plan(s).

Pharmacy Technician June 2012 July 2013

Employer: CVS Pharmacy

1702 East Innes Street, Salisbury, NC 28146

Supervisor: Charles Boakye Agyemang 704-***-**** may be contacted

Filling patient prescriptions based on a physicians order, handwritten and/or electronic. Assist

pharmacist and co workers with updating patient information as well as prescription data entry.

Updating and submitting patient insurance information for copayment of medications. Conducted

inventory of medicine, and scanned in new medications. Also advised patient of their medicine

details and what it was for. Provided amicable customer service inside the store and in the drive

through.

92A Automated Logistical Specialist Jun 2009 Mar 2012

Employer: US Military (Army)

Ft. Sill Lawton, Oklahoma 73505

Supervisor: SFC Helmunt Nunez Moralas 315-***-**** may be contacted

Worked with classified documentations on supplies along with updating soldiers personal

information for the U.S at headquarters. Took accurate directions from sergeants and chief

warrant officers on what supplies our company was in need for. Appointed motorpool specialist in

charge of office SSA blast to CSSAMO and all turn ins. Alongside M16 and M4 qualified, with

accident advoidance class.

EDUCATION:

Pharmaceutical classes in Charlotte June 2012

Advance Individual Training Feb 2009

Rowan Cabarrus Community College Aug 2008

East Rowan High School June 2008

TRAINING:

Quartermaster School (AIT), Ft. Lee, VA Feb 2010

Classes on filing insurance medications for OptumRx Concord, NC Sept 2012

CERTIFICATIONS:

Qualifited Licenses on M1078, LMTV and PVS night vision goggles, RCOM and AAM for Field

Training Excersise (FTX), Combat Life Saving (CLS) certified, III Corps certificate for SAMS1 E

COMPUTER SKILLS:

PC and Windows Operating Systems, Citrix and LearnNet software, Microsoft Office,

Sams1 E

VOLUNTEER EXPERIENCE:

President of Future Business Leaders of America (FBLA) Salisbury, NC

Supervisor: Susan Adkins 704-***-****

Conducted meetings each week and wrote school newspaper on upcoming event/activites.

Day care work for Central Baptist Church

Supervisor: Janice Sidney

Baby sat children while parents attended church sermon

Participated in car wash fundraiser for cancer

Supervisor: Helmunt Nunez Moralas 315-***-****

Conducted free car washes to raise money for cancer research

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