Customer Service Technician

Vipul chaudhari

Email: **********@*****.***

Mobile:040*******

Seeking graduate level opportunity as a dental assistant

Energetic, reliable and self motivated dental professional with 2 years’ hands on experience in 4 handed dentistry, radiology, laboratory, sterilization and clerical duties. Proven

record of earning patient’s confidence utilizing exceptional communication and customer service skills. Demonstrated ability relate to patients from diverse backgrounds and

different age groups.

QUALIFICATIONS

• Certified Dentist from RGUHS UNIVERSITY

• Certified dental technician from TAFE NSW.

• completed voluteer workplacement at TAFE NSW.

• Completed internship at RGUHS UNIVERSITY.

RELEVANT SKILLS

Laboratory

• construct and repair the dentures

• construct crown,bridge,partial denture,pre and post oral and maxillofacial surgical device and orthodontic device.

• make model of mouth and teeth from impression of patient mouth.

• build up the wax replica of the model.

• Polish and finish appliance prior to being placed in patient mouth.

• Make appliance for patient with cleft palates,braces and plates for correcting irregular teeth and mouthguards.

Clerical

• Highly skilled in greeting patients, managing appointments and keeping treatment records

• Adept at ordering dental supplies and maintaining stock

• Proficient in reception, insurance, billing, record keeping and general office procedures.

SPECIAL KNOWLEDGE

• Sterilization • Biohazard/infection control • Instruments

• Dental terminology • Equipment maintenance • Cost effective techniques

CHAIRSIDE EXPERIENCE

Dental Aid Hi Tech Dental Hospital Jan 2009 Mar 201*-****-****

• Assist dentist with all dental procedures

• Take, develop and mount radiographs

• Guide patients through the facility’s process before and after treatment

• Prepare patient for examination and treatments processes

• Maintain and set up dental equipment and instruments

• Provide post operative instructions to patients

• Record treatment information

• Formulate preliminary impressions

Key Accomplishments

• Maintained a clean, and joyful environment which resulted in significant increase in patients’ satisfaction

• Wrote and designed an instruction booklet regarding facility’s procedures and instructions for patients in reference to treatments and surgeries

Dental technician Tafe NSW Nov 2012 – Apr 2014

• Assisted the professor during examination and construct the denture.

• Helped in the dental lab tests

• Performed clerical duties related to the dental program.

Key Accomplishments

• Prepared tray setups accurately for dental operation

• Maintained adequate supply levels

PERSONAL ATTRIBUTES

Effective Communication Skills: Articulate communicator with appreciation for different communication styles required when working with team members or patients.

Honest and Reliable: strong morals and ethics ensuring honesty,reliability and ability to responsibility undertake tasks.

Flexible : Understanding of the need for flexibility in order to support last minute demands and changes. Comfortable with changing environments and situations,ensuring ability to

remain flexible and adaptable.

Time Management: Dedication to effective prioritizing and management of time by allocating tasks and recording activities in diaries and daily to do lists.

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