Human Resources Management

HEATHER L. BEMIS, SPHR

**** ***** **, ************, ** 37128 ● 615-***-**** **.*****@*****.***

SENIOR HUMAN RESOURCES LEADER

Manufacturing Engineering Telecommunications Insurance Start Up Organizations

Proven leader with over 15 years of experience in designing and implementing best-in-class initiatives and goal-

aligned process improvements for multi-location domestic and global organizations. Employs a comprehensive

approach that effectively aligns human capital with the overall organizational strategy. Implements metrics to

quantify organization's performance and drive data-based decision making. Leverages talent management

strategies to develop leaders and build synergistic teams in matrix environments.

Strategic Planning Payroll and Benefits Union Avoidance Change Management Organizational Leadership

Employee Relations Lean Manufacturing Policy Development Talent Management Project Management

Succession Planning Recruitment and Retention Legal Compliance HRIS Integration Training / Development

Team Building Employee Engagement Global HR Strategy OSHA / HIPAA Separation Strategies

ACHIEVEMENTS

Anderson School of Management - Alumni Hall of Fame Award

SHRM National Special Expertise Panel on Corporate Social Responsibility

2013 Middle Tennessee SHRM HR Executive of the Year (Finalist)

PROFESSIONAL HISTORY AND SELECT ACHIEVEMENTS

WILLIS INC. (Nashville, TN) 2012 - Present

Leading global insurance broker, developing and delivering professional insurance, risk manage ment, financial and human

resources consulting and actuarial services to corporations, public entities and institutions.

Director - North America Human Resources Operations. Provides strategic leadership to HR Service Center

consisting of 12 HR professionals. Supports organization by providing expert insight on HR operational issues.

Manages staffing, benefits, and compliance activities for approximately 7,000 associates across North America.

Oversee integration of acquisition employees. Proactively designs strategies to minimize legal risks and assure

legal compliance. Serves as Project Lead for HR Transformation initiative.

Streamlined corporate HR processes through implementation of electronics solutions, Lean tools, and

customer-focused initiatives.

Reduced staffing administration costs by 25%.

Improved onboarding experience through technology and high touch solutions .

Led special projects including revamp of college recruitment process and associate self -service initiatives.

ASURION (Nashville, TN) 2009 -2012

Global consumer product protection company specializing in wireless telecommunications industry.

Senior Human Resources Business Partner. Served as HR Business Partner for engineering, procurement, and

manufacturing leadership teams in a 24/7 dynamic global supply chain operation. Drove talent management

review process for all levels of leadership roles. Responsible for designing comprehensive HR strategies and

solutions to maximize organizational effectiveness and ensure alignm ent of HR with corporate goals. Created

innovative management development programs to recruit and retain high performing talent. Implemented

programs to improve employee engagement, enhance associate relation, and retention.

Orchestrated workforce reorganization events, resulting in 85% retraining/retention rate.

Collaborated with cross-functional team to instill lean manufacturing culture, principles, and practices.

Led the development of Lean Leadership competencies to support cultural change .

Created first college graduate management training program for future operational leaders.

DTS ELECTRIC/DIGITAL TRAFFIC SYSTEMS (Albuquerque, NM) 2007 - 2008

Engineering and manufacturing of intelligent transportation systems (ITC) for federal infrastructure projects nationwide.

Human Resources Manager. Provided strategic leadership to HR Department consisting of 5 employees.

Provided oversight on all human resources activities including recruitment, safety, and payroll and benefits

administration for employees across five states (Virginia, Florida, Arizona, New Mexico, and Texas). Engaged in

high-volume recruitment and staffing for hourly and technical positions. Created safety and training programs

to

reduce

accidents,

lower

worker’s

compensation

costs and improve productivity.

Renegotiated benefits contracts, resulting in a 10% year over year savings.

Evaluated all HR policies and procedures to assess effectiveness and compliance.

Disseminated new policies and procedures and created an open door policy to facilitate open communication.

Developed compensation structures and learning/development initiatives.

SOUTHWEST CHEESE COMPANY (Clovis, NM) 2004 - 2006

World-class leader in the production of premium quality block cheese and whey protein.

Human Resources Manager. Spearheaded the creation, development, communication, and management of

company’s

HR

strategies

and

infrastructure.

Collaborated

with

CEO

to

build

and

cultivate

culture

of

quality

and

performance. Created long-term strategic plan, policies and procedures, recruitment, training, and retention

plans. Developed HR budgets, determined compensation structure and negotiated all benefits plans. Drove

company’s effectiveness and change by implementing projects including leadership development program,

performance management, succession planning, orientation programming and other departmental initiatives.

Conducted risk assessments and developed risk management plans.

Developed all HR infrastructure for start-up food manufacturing plant.

Recognized for creating an innovative supervisory training program, leveraging state grant funds to support

workforce development.

Achieved 100% compliance with safety and HAACP requirements.

Extensive training and hands-on experience in lean manufacturing.

COMCAST CABLE COMMUNICATIONS (Dallas, TX) 2000 - 2004

World’s

largest

mass

media

and

communications

company serving customers nationwide.

Regional Human Resources Manager. Served as a strategic business partner to senior leadership team with

key

responsibility

of

leading

company’s

HR

initiatives.

Oversaw staffing, compensation, benefits, safety,

organizational development and preventative labor efforts for 2000+ acquisition employees. Designed and

delivered training programs and conference on leadership competency building and infrastructure. Created

succession plans and led departments through organizational development processes. Recruited for all levels

of employees, including C-level executives, call center and technical personnel.

Successfully designed and executed programs and structures that supported new merged company culture.

Served as HR leader for the Albuquerque facility, serving 700 employees at multi -site regional locations.

Heavily involved in preventative labor organizing efforts, including the defeat of two union campaigns.

Designed and implemented front-line management development program.

WELLS FARGO BANK (Albuquerque, NM) 1996 - 1999

Global financial services company offering banking, insurance, investments, mortgage, consumer and commercial finance .

Human Resources Generalist. Supported management with resolving HR issues and collaborating on projects

and initiatives. Conducted investigations and facilitated mediations for harassment and discri mination claims.

Managed employee relations, recruitment, training, benefit and compensation for multi-state branches (retail

banks and call centers). Created new hire and personnel files and entered them into HR Information Systems.

EDUCATION AND PROFESSIONAL DEVELOPMENT

TEXAS TECH UNIVERSITY

Graduate Coursework in Strategic Human Resources Management

UNIVERSITY OF NEW MEXICO

Master of Business Administration in Human Resources

Bachelor of Arts in Communication

CERTIFICATIONS

Senior Professional in Human Resources (SPHR) Lominger Leadership Architect

DDI Administrator and Interviewer Voices 360 Administrator

PUBLICATIONS

Quinn Trank, C., Stambaugh, J., & Bemis, H. (2013). Capturing success, not taking the blame: Bringing human

resources management into the mergers and acquisitions development and pricing processes. People and

Strategy. 35(3), 30-37.

Bailey, A., Bemis-Shields, H., & Ford, E. (2008). Employee wellness programs. In C. Wankel (Ed.), 21st century

management: A reference handbook. (pp. II-103-II-109). Thousand Oaks: SAGE Publications, Inc.

PROFESSIONAL AFFILIATIONS AND LEADERSHIP ACTIVITIES

Leadership Rutherford (Board Member) and Leadership Rutherford (2011 Graduate)

United Way Allocations (Panel Volunteer)

Society for Human Resources Management - SHRM (Member)

SHRM National Special Expertise Panel on Corporate Social Responsibility (Member)

SHRM of NM State Council and HRMA of New Mexico (Board Member)

H. Bemis 615-***-**** Page 2

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