Customer Service Management

Sheldon C. Ruggles, CPA

*** ******* ****** . ****** ****, New York 11001 . Residence: [516]

***-**** . *********@***.***

Visionary Leadership, Business Acumen and Entrepreneurial Spirit

Driving Growth, Revenues, Performance and Profitability

CORE STRENGTHS

Long/Short Term Strategic Planning & Execution Cash &

Treasury Management

Banking Relationships/Alternative Financing All Financial

Reporting (Consolidated)

Forecasts, Budgets, Modeling & Business Plans Process

Analysis & Reengineering

Multi-Site/Plant/Entity Operations Management Multi-

National Companies & Transactions

Human Resources/Payroll

Developing Policies & Procedures

Pension/Benefits Administration Cross-Cultural

Work Environments

New Business/Product Development Management

Meetings & Presentations

Turnarounds & Crisis Management Mergers &

Acquisitions (Due Diligence)

Start-Ups, New Projects & Joint Ventures

Facilities/Warehouse Management

Cost Controls, Allocations, Savings & Analysis

Inventory Management, Physicals

Sales and Growth Strategies (Organic/M&A) Cost

Accounting, Job Costing, WIP

Sales Support, Customer Service Experience

with Large Retail Chains

Shipping & Logistics Coordination of

Year End Audits with CPAs

Internal/Fiduciary Controls

Fraud Auditing, Detection & Prevention

ERP/Software Analysis & Conversions Project

Management & Coordination

A/P, Purchasing/Procurement Billing, A/R,

Credit & Collections

Public Company Exposure, SOX Compliance Legal Issues

& Contract/Client Negotiations

Strong Communication Skills, Written & Verbal All

Insurances and Risk Management

Professionalism, Commitment & Integrity Tax

Preparation & Regulatory Compliance

Strong Leadership Presence & Team Concept For Profit &

Not-For-Profit Environments

Right-hand & Consultant to CEO and COO Hands-on &

Staff Supervision (20+)

PROFESSIONAL EXPERIENCE

Specific Industry Experience:

-Manufacturing, Wholesale/Distribution, Consumer Products, Retail,

Advertising & Public Relations,

IT/Software/Computer Service Bureau, Technology, Apparel, Not-For-

Profits, Service Industries

(Public Accounting, Legal, Engineering & Architects), Building

Supplies, Construction & Real Estate/

Development, Food and Beverage, Healthcare, Entertainment

Cost Savings:

-Realized cost savings in reduction of accounting fees of up to $

50,000 just by keeping up-to-date

internal accounting records and substantially aiding in preparation of

year-end audits and tax

planning, preparation & review and various financing programs.

Realized up to $ 150,000 by

reducing insurance premiums by addressing workers compensation issues

and sourcing alternative

vendors/insurance companies. Realized substantial cost savings by

installing proper warehouse

management, inventory purchasing & physicals, stock rotations, and

reduction of spoilage/damage

and theft at food and beverage company.

Sales and Growth Stategies:

-Worked effectively with salespeople and management in analyzing

company purchasing policies,

competition strategies, quality control issues, shipping and logistic

problems, pricing, product mix,

sales compensation programs, advertising & marketing programs,

customer service, reviewing

sales presentations, credit and collection issues, profitability &

trend analysis, KPIs, and customer satisfaction.

Planned and developed expansion including the importing of new product

form China. Worked with large

chains/companies such as Walmart, KMART, COSCO, Nabisco, Hershey's.

Turnaround Experience:

-Spearheaded company turnaround taking a company that was substantially

troubled increasing

sales from $ 12 million to over $ 70 million in 5 years.

Other Key Management Areas:

-Preparation of agendas and coordinating management meetings,

preparation of written job descriptions,

staff building, interviewing, mentoring, training and cross-training,

motivating, regulatory inspections, etc.

Employment History:

GTL CONSTRUCTION LLC, White Plains, N.Y. 10605

12/13 - Present

Chief Financial Officer of a $ 60 Million general contractor

CONSULTING/SHORT-TERM ENGAGEMENTS 10/08 -

12/13

Various engagements including start-ups/new products,

troubled/bankrupt organizations,

turnarounds, wholesale/distribution/retail, manufacturing, medical

professionals, real estate

healthcare, construction, building supplies, not-for-profits, food &

beverage ($100+ million)

Services provided included financial statement preparation

(consolidated) including all

supporting schedules, allocations, prepaids, insurance &

depreciations schedules, bank

and other reconciliations, cut-off procedures, coordinate with

external CPAs, taxes (personal,

sales, commercial rent, payroll, 1099s, corporate, not-for-profit

1023 and 990), strategic

planning, budgets and projections, predictive models, presentations,

executive reports,

agendas for management meetings, employment ads, KPIs, cost-benefit

& trend analysis,

ROI, due diligence for acquisitions, credit & collection,

sales/marketing/advertising strategies,

A/R, A/P, inventory control, costing/valuations, WIP, physical

inventories, interviewing,

staff recruitment, job descriptions, other HR issues, commission

calculations, pension/

benefit administration, insurance & risk management, operations

(facilities & warehouse

management, logistics, shipping), inspections with regulatory

agencies, special projects,

fraud auditing, process analysis and improvements, review contracts

and assist in other

legal issues, cash management, involved in various banking issues

(ABL, compliance

reporting), search for alternative financing, assist in settlement

of various union issues,

purchasing/procurement, international/foreign currency transactions,

SUPER STUD BUILDING PRODUCTS, INC., New York N.J. & Mississippi

08/01 - 10/08

Chief Financial Officer of a complex, $ 70+ million, 20 entity, plant

manufacturer of

steel framing and other products for the building supply industry.

VARIETY ACCESSORIES, INC., Great Neck, New York, Guatemala, China

02/98 - 08/01

Controller - Chief Financial Officer of a $50+ million

manufacturer/wholesaler of seasonal

decorations, mainly apparel-based .

GENTLE CARE INC., Flushing, New York

02/96 - 12/97

Director Of Finance of a $ 20+ million JCAHO approved licensed home

healthcare agency

COMPUTER OUTSOURCING [Formerly Tru-Check Computer Systems], New York, N.Y.

09/92 - 02/96

Controller - Corporate Accounting Manager of a $30+ million publicly-

traded computer

service bureau with operations in N.Y., N.J., Boston, Rhode Island and

California.

Prepared and / or assisted in corporate closings of a seven company

consolidated

financial statement for a public company; assisted auditors in

preparation of 10Qs and 10Ks.

INTERNATIONAL TAPE & DISC, INC., Brooklyn, New York

09/90 - 09/92

Controller - Chief Financial Officer for a wholesale consumer electronics

distributor.

BIG APPLE WRECKING CORP, Bronx, New York

08/88 - 09/90

Controller for a multi-corporate demolition contractor.

PUBLIC ACCOUNTING

1979 - 1988

Prior experience was in the field of public accounting, Enjoyed a

progressive 10-year tenure, reflecting rapid and consistent advancement,

culminating as a Senior Accountant / Manager, supervising six assistants.

EDUCATION BS, Accounting, Binghamton University, New York

CPE (Current) - GAAP, IFRS, SOX, SEC, Not-For-

Profit,

Taxes, Financial Management, Ethics, Audit, Fraud,

Healthcare

COMPUTER SKILLS Excel, MS Word, MAS90, 200 & 500, Timberline, Peachtree,

Insight,

QuickBooks, Macola, Metalware, Pro Series Tax

Program

MEMBERSHIPS New York State Society of Certified Public Accountants

Nassau County NYS Society of CPAs Controller/CFO Committee

Healthcare Financial Management Association

Institute of Management Accountants

Notary State of New York

Nassau Hiking and Outdoor Club

FPMHS Music Parents Group, Inc.

Contact this candidate