Customer Service Medical
Resume:
Arricka M. Pratcher
Chicago, IL 60643
***************@*****.***
Education and Training
Westwood College- Chicago O'Hare
Chicago, IL
Major: Medical Assisting 3/2013
Program is RMA examination eligible
165 hour Medical Assisting Externship completed
Professional Experience
Dr. J. Wesley Cook Family Practice-Chicago, IL
1/2013-3/2013
Medical Assistant Extern
Maintained all shelves and counters with medically required inventory such
as new blood draw tubes, band aids, alcohol pads and gloves
Record vital signs such as blood pressure, temperature and oxygen
saturation
Responsible for maintaining a clean patient exam room and waiting area
Prepared exam rooms for future patients
Performed phlebotomy procedures and blood drawing
Completed Tympanograms & centrifuging specimens
Executed surgical medical procedures such as, Ear & eye irrigations and
assisting in wart/mole removals
Administered vaccines & injections
Removed plasma/serum from centrifuged blood
Prepared specimens to be sent off for proper laboratory work
Utilized proper usage of correct medical terminology
Professional Skills
Medical Qualifications
Phlebotomy Trained (Drawing blood from various needles, running simple
blood tests)
Pharmacology Trained (ability to withdraw accurate medication into
hypodermic needles, calculating dosages).
Trained in minor surgical procedures
Perform approved safety procedures and practices
Demonstrate sanitation and sterilization routines
Standard knowledge in medical law and ethical reasoning
Clerical, clinical, and administrative duty trained
Perform and document vital enumerations
Communication Skills/Customer Service
Successful leader, equally effective as member of a team.
Highly organized able to multi-task and accomplish multiple objectives.
Professional demeanor and attentive to detail.
Extremely ambitious towards my goals and under working conditions.
Tend to get tasks done quickly and efficiently.
Ability to learn promptly
Strong communication, interaction and relationship-building skills acquired
through experience of customer-service positions, and volunteer work.
Capable of handling ample amounts of money
Received payment by cash, check, credit cards, and automatic debits.
Issued receipts, refunds, credits, or change due to patients.
Certifications: First Aid and CPR Certified
Employment History
PNC. Lockbox Itasca, IL. Operation Specialist.
2013-Present
Marathon Oil-Chicago, IL Cashier 2010-2011
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