Customer Service Quality Control

Joanne Q. Sun

*** * *** *** ***, North Plainfield NJ 07060 646-***-****

******.***@*****.***

HIGHLIGHTS

• Green Card Holder

• Professional research and analysis skills

• Strong knowledge and analysis ability in financial statements, complex personal

tax return, partnership tax return and corporate tax return

• Good interpersonal and communication skills, effective organization skills and a

team player; Strong sense of responsibility and accountability

• Proficient in mortgage lending software, Closr, Encompass, DU and LP

TECHNICAL SKILLS

• Reporting: Crystal Report Xi, 2008, MS Access

• MS Office: Word, PowerPoint, MS FrontPage, Access and Excel, including Macros and

Pivot tables

EDUCATION

Master of Science in Accounting Dec 2008

University of Florida, Florida GPA 3.50 on a 4.0 scale

Bachelor of Arts in Accounting May 2006

Lakeland College, Wisconsin GPA of 3.9 on a 4.0 scale

EXPERIENCE,

Real Estate Mortgage Network 2012 till 2014

QC Underwriting Analyst

• Ensure credit policy and procedures are followed

• Conduct pre- closing quality control loan reviews on performing and/or no-performing

loans.

• Specialized in underwriting of complex income analysis, multi-financing, and combination

of personal tax return and business tax return

• Good interpretation in business tax return of LLC, S Corp, C Corp and Trust

• Evaluate adherence to agency and investor underwriting guidelines, federal and/or state

compliance regulations, agency and investor QC requirements and identification of red

flags.

• Present formal written findings and assemble exhibit packages to support audit findings.

JPMORGAN CHASE 2009 till 2012

Mortgage Credit Analyst

• Specialized in underwriting of multi-family with good knowledge of business tax return

and personal tax return

• Perform complete and in-depth review of mortgage loan files including: income, assets,

credit and collateral

• Underwrite loans in accordance with client guidelines; Utilizing AUS or manual

guidelines

• Evaluate and ensure overall loan documents are accurate, complete, and compliant

• Ability to identify and/or clear red flag or alerts

• Issue loan decision and conditions file accordingly

• Review and approve conditions for compliance and completion of loan file

• Provide excellent customer service to internal and external clients

• Maintain current knowledge of client and investor requirements

HONORS AND ACHIEVEMENTS

• Chase Mortgage Finance Employee Recognition Award, 2011

• Outstanding Student Award and Student Scholarship, 2008

• Dean’s academic honor, Lakeland College, 2005 and 2006

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