Customer Service Sales

**** **** ** **** *. Barrett, MBA

Eau Claire, WI 54701 *********@*****.***

Senior international executive with extensive IT and operations expertise.

Able to formulate and execute strategic plans into bottom line value and

savings, develop new revenue sources, and provide inspirational leadership.

Veteran of multiple, massive organizational transformations making firms

more agile, profitable, and customer oriented.

Qualifications / Expertise:

( 15 years Operations Mgmt. ( 15 years IT ( 5 years Lean

( 17 years International Business ( MBA ( $9MM Business Development

( Strategic Planning/Deployment ( Team Development ( Change

Management

( Process Improvement ( Project Management ( Software Development

PROFESSIONAL ACCOMPLISHMENTS

Carvel Print Serigraph; Quer taro, QRO, Mexico (A subsidiary of Serigraph

Inc.) 2012-Present

A printing and in-mold decorating maquiladora operation for the Automotive

and Appliance markets and a printing and exhibitor company focused on brand

identity and point-of-purchase solutions for the Mexican market. $31 M

revenues; 400 FTEs.

Vice President of Operations - Carvel Print (2012-Present)

Relocated family to Mexico to improve operational performance by

establishing a culture of continuous improvement. Direct a maquiladora

operation that services the Automotive and Appliance markets, representing

$13M in annual revenue. Directed prototyping, customer service, planning,

quality, and all manufacturing operations for the Point of Purchase (POP)

division, representing $18 M annual revenue.

. Improved operational performance

o Reduced fixed costs by 14%

o Improved customer on-time delivery by 14%

o Improved quality of maquiladora product by 34%

o Reduced POP quality rework by 85%

. Cultivated a culture of continuous improvement through Lean/Six Sigma,

Kaizen, and Black and Green belt activities. Implemented divisional

and department dashboards to drive performance. Transformed to a

visual facility.

. In-country support for the sale of the POP division. Executed a

smooth separation of the two operating units.

Serigraph, Inc.; West Bend, WI 1996-2012

Print and distribution company focused on brand identity and point-of-

purchase solutions. $150M revenues; 800 global FTEs.

Vice President of Operations (2005-2012)

Directed purchasing, planning, quality, maintenance, and all manufacturing

operations for the Point of Purchase division, representing $57M annual

revenue. Managed and lead 350 employees in 4 locations throughout the U.S.

and Mexico.

. Negotiated 10-year lease for new distribution facility, leveraging

multiple offers to lower costs.

o Captured new rate 63% lower than original lease agreement.

o Secured $100k municipal grant to finance facility move.

(Serigraph, Inc.: Vice President of Operations, Continued)

o Acquired $300k of training funding in cooperation with local

Economic Development Board, achieving a state grant to prepare

operators for 2 new pieces of manufacturing equipment.

. Spearheaded new fulfillment unit, growing sales $5M in 3 years, by

building competencies and an integrated web based order fulfillment

system to support our customers; matured this service and executed

move to new facility with zero disruption to our customers.

. Successfully introduced digital printing equipment and processes,

gaining $4M sales in 2 years.

. Decreased cost of goods sold by 10% through rigorous negotiations and

leading a culture of cost control and continuous improvement;

streamlined outsourcing and coordinated with team to find low-cost

alternatives and better terms on top cost categories.

. Improved quality 80% by implementing procedures including full-scale

corrective action process coupled with root cause analysis.

Vice President of Management Information Systems (1999-2007)

Directed and lead strategy for all information services. Oversaw operations

for 20 FTEs in 3 teams (Tech Services, Telecom, and Applications). Assured

and executed total quality for security, back up, and disaster recovery.

Created and chaired IT Committee to support company through proactive

policies, plans, and procedures.

. Introduced project structure, including cost-benefit analysis, to MIS

department; with enhanced efficiency and cost visibility, folded all

IT support into department and cross-trained technicians, saving $100k

per year. Decreased departmental operating budget by 10%.

. Improved productivity and illuminated opportunities by implementing

business intelligence, dashboards and mining tools; provided

actionable information to all leaders and encouraged initiative by

giving employees tools to solve cost, sales, and efficiency issues.

. Designed e-commerce application garnering $8M sales, 800% rise in

revenue and 185% increase in gross margin.

. Migrated business system to 2 different, increasingly effective

platforms over 10 years with no data loss, while simultaneously moving

non-strategic systems "into the cloud" for $100k annual savings.

EDUCATION AND TRAINING

Master of Business Administration, University of Wisconsin; Milwaukee, WI

Bachelor of Business Administration, University of Wisconsin; Eau Claire,

WI

Languages: English (primary) ( Spanish (level 4 Berlitz)

Programming: Progress ( Webspeed ( HTML ( Javascript ( COBOL ( C+ ( UNIX

Scripting

Other Skills: ( SharePoint ( MS Office Suite ( ClickBase ( OnBase

Affiliations: Executive Agenda ( Curriculum Advisor at Moraine Park

Technical College

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