Customer Service Sales

TOLU ERINOSO

B.A. Honours (Applied Economics)

*** ******* *****, ********* ** Phone:(519) 716 - 7688

Email : ************@*****.***

P ROFILE OF SKILLS AN D QUALIFICATIONS

My objective is to obtain full-time employment where I can utilize my education, strong

writing, organizational, and negotiation skills acquired in client services and sales to deliver

optimal results to my employer while challenging myself to improve continuously.

Work - knowledge Specific skills: Transferable skills:

Proficiency in Microsoft Organization

Word, Powerpoint and Adaptability

Excel Teamwork

Effective communication Leadership/Problem-solving

Time management Eagerness to learn

Data Entry/ Analysis

- An optimistic, dedicated, and self-motivated individual as demonstrated by professional

and academic achievements

- Proven ability to manage time and complete assigned tasks thoroughly and efficiently

- Experience working in environments where shifting priorities require prioritization and

organization to ensure timely, accurate and exceptional results

- Solutions-oriented, approaching all duties with focus, commitment and diligence

W ORK E XPERIENCE

October 2013 – Present Waste Management

Inside Commercial Representative

Receives and processes calls from customers, serving as end-to-end point of contact

for diverse customer base

Maintains current customer base while developing new business ventures utilizing a

consultative selling approach

Other duties include processing payments, resolving billing disputes and posting credit

memos and adjustments

Takes initiative to complete various tasks when work has been completed ahead of

time

Adheres to service and operational standards, including quality and productivity

Achievement: Customer Experience Leader COMMIT award recipient – April 2014

and August 2014

Met and Exceeded Sales Goals for 2014 by 15%

May 2012 – June 2014 Continental Currency Exchange

Teller/Customer Service Representative

Performs financial tasks such as buying in and selling currency, drafts, wires, and

traveler’s cheques

Performs clerical duties including answering phone calls, operating office equipment,

and filing

Responsible for completing daily balance sheets, creating Word documents,

spreadsheets, and Powerpoint presentations

September 2011- July 2012 The Hudson Bay Company

Sales Associate

Maximized sales and customer satisfaction by providing superior service

Maintained hourly sales and productivity standards

Practiced suggestive selling techniques

Achievement: Received special recognition from employer for exceptional customer

service based on letter sent to head office from a customer

E DUCATION

September 2008 – April 2013 Wilfrid Laurier University

Graduated with an Honours Bachelor of Arts with a major in Applied Economics

Overall GPA of 10.33 on a 12-point scale

I NTERESTS

Volunteering

January 2004 – Present Calvary Pentecostal Assembly

Responsible for children ages 0 – 3 while their parents are in church

Leader-in-Training

Extracurricular

2012/2013 Wilfrid Laurier Black Society club

Demonstrated leadership skills by aiding in conducting weekly meetings and

organizing social events

Facilitated presentations and panel discussions

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