Customer Service Manager

Richard B Olomolehin

***********@*****.***

Tel: 708- 407- 3006

**** * *** ******, *******, IL. 60621

FICO Skills

i. More than three years experience SAP R/3 FICO Consultant with complete

project implementations, configuration, training and production

support.

ii. Involved with Business Process re-engineering/process improvement,

Multitask oriented and the ability to prioritize to meet deadlines.

iii. Involved in over two Full Life Cycle implementations, with contract

and/ limited roles

iv. SAP R3 FI/CO configuration experience in FI-General Ledger (GL), FI-

Accounts Payable (AP), FI-Accounts Receivable (AR), FI-Asset

Management (AM), CO-Cost Center Accounting (CCA), CO-Profit Center

Accounting (PCA), CO-Profitability Analysis (COPA), CO-Internal Orders

(COOM), CO-Product Cost Controlling (COPC), Cost & Revenue element

accounting (CO-CEL).

v. Experience in Treasury Management (Cash management, Lockbox BAI2

formats, Processing, inbound/outbound process, electronic funds

transfer and Bank statement processing).

vi. Extensive experience in integrating FI with CO, SD, MM & Asset

Accounting module.

vii. Knowledge in Legacy System Migration Workbench (LSMW).

TECHNICAL SKILLS

i. Excellent knowledge of Data Analysis and Modeling

ii. Very good knowledge in billing analysis and Excellent knowledge in

Quality Assurance during pre-invoice generation to ensuring error free

invoices

iii. Very good knowledge of designing Oracle RDBMS using tools including

SQL Plus command, SQL developer, Command Line and Enterprise manager.

iv. Sound knowledge and experience of Test Strategy development, IAT/UAT

and Performance Testing.

v. Hands on experience on Singl. eView Convergent Billing, Siebel CRM,

MINSAT.

vi. Strong hands-on experience and competence with Microsoft technologies

including: Windows XP, Windows 7, and SQL Server

vii. Systems Analysis and Design with competence in modeling tools like MS

Visio.

viii. Good Leadership, Interpersonal Relationship, People Management, and

Communication Skills

EDUCATION

MBA, Finance (in view)

MBA, (Project Management) University of Wales, United Kingdom

Customer Service Certified Professional, Association of Business

Practitioner, UK

Oracle 10g Certified Associate, Oracle University.

SAP FI Certified Consultant, SAP Academy

WORK EXPERIENCE

Billing/ Office Manager July, 2014 - Present: Vintage Healthcare

Services, Illinois.

i. Manage and complete all coding of patient files, visit notes, and

OASIS in preparation for billing.

ii. Accurately bill all sources of payment in a timely manner to ensure

proper and optimal company cash flow.

iii. Correct all preexisting errors in billing and coding and correct new

errors within 4 hours of notice of error.

iv. Act as a primary contact and liaison to all payers for the purpose of

ensuring timely payment to the company and resolving any outstanding

issues.

v. Monthly Reconciliation of all receivables and outstanding unpaid

invoices with report due on 28th day of every month.

vi. Documentation of follow-up done on unpaid invoices due 28th day of

every month.

ix. Ensure proper documentation of Registered Nurse files and conducting

background checks, license verification, etc.

Team Lead, Billing Analyst July, 2006 to March, 2013: MTN Communication

Ltd, Nigeria

i. Configured General Ledger - Created Master records, accounts groups,

number ranges and G/L accounts for each company code, accounts

maintenance.

ii. Configured FI basic settings along with APP, Bank reconciliation,

asset accounting, integration with MM and SD

iii. Customization of customer, Creation of customer Master, Dunning

program Configuration, executing the dunning run and printing the

dunning notice.

iv. Asset Class, Creation of Assets. Account Determination, Depreciation

Key, Creation of Assets, Acquisition of Assets, Retirement of Assets,

Depreciation Run.

v. Scenarios and assigning the scenarios, leading ledger and non leading

ledger, Document splitting, Segment Reporting, Parallel Ledger.

vi. Defining Controlling area and activate components maintain number

ranges for controlling documents.

vii. Creation of real order and statistical orders and settlement of

internal order to cost centers

viii. Creation profit centre and assign profit centre in cost centre

ix. Wrote various Functional Speciation Documents

x. Undertaking a wide variety of billing operations such as managing

Postpaid Billing schedule, performing bill verifications, Performing

monthly Quality Assurance and production Bill Cycles whilst ensuring

controls over the billing system are adequately maintained.

xi. Developed Statistical model for simultaneous tracking postpaid

customers daily usage based on the SDP analysis.

xii. Examines and evaluates Call Data Records and Transferred Account

Procedure records in line with revenue assurance

xiii. Planning, testing and implementation of upgrades to the billing

system.

References:

Available upon request

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