Customer Service Assistant

alba gonzalez

Waterbury, CT

**********@*********.*** - 203-***-****

WORK EXPERIENCE

Receptionist Supervisor

vca shoreline referral & emergency - Shelton, CT - 2007 to Present

Responsibilities

Answer phones, checking clients in and out. Schedule, heavy interactions with referring veterinarians.

Accomplishments

Make sure that client experience whether good or bad is a smooth experience

Skills Used

Acknowledge clients as soon as they walk in the door. Make sure they are not waiting long periods of time for

visits, discharge or appointments. Call in prescriptions, refills for clients.

making sure that everyone feels welcomed..

Receptionist, Office Assistant, kennel, groomer, Dr. assistant

Bridgeport Veterinary Hospital - Bridgeport, CT - January 2000 to September 2007

Responsibilities

Assist doctor with surgeries, prep and aftercare. Fill medications, check clients in and out.

groom. Reception, office manager

Accomplishments

I knew everyone and their pets and made people feel welcomed when they called or came in.

Skills Used

I work well with people and make them feel comfortable.

Picker and Packer

warners - Stratford, CT - January 1993 to January 2000

Responsibilities

Undergarment fascility: pick and pack orders for shipping, quality inspector, undergarment model.

Accomplishments

Make sure product goes out in good condition. Attention to detail.

Skills Used

Attention to detail and accuracy

Sales Associate

Kmart - Milford, CT - October 1997 to July 1999

Responsibilities

Cashier, cafeteria, paint department, shoes, jewelry

Accomplishments

Excellent customer service, speed for checkout service, stock merchandise

Skills Used

Excellent customer service

EDUCATION

general

Bassick High School - Bridgeport, CT

1985 to 1989

SKILLS

excellent customer service and bilingual

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