Customer Service Representative

LATASHA CAVER

**** **** **** ** ******** Hts Ohio,44125 216-***-**** cavermyles04yahoo.com

SKILLS:

•Strong interpersonal, problem solving, phone ethic, customer service

computer

•Data entry, MS word, excel and internet, computer literate

EXPERIENCE:

08/2014-still present. Cvscaremark-Solon,Oh

Customer Care

Accurately documented, researched and resolved customer service issues.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Described product to customers and accurately explained details and care of merchandise.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Asked open-ended questions to assess customer needs.

Learned, referenced and applied product knowledge information.

2012-2013 P&P Specialist, Safeguard Properties

Preserved foreclosed properties in their neighborhood making sure property is secure, safe and well-maintained inside and out.

Ensure quality control while preserving properties in their neighborhood.

Utilize customer service by providing supportive services.

Interacted with staff and loan servicers in regards to property condition.

2003-2012 The Ohio Educational Credit Union

Teller /customer care rep

Assist with online banking.

Balance cash drawers and ATM machines.

Greet customers with a smile.

Handled cash, deposit and withdrawal

Utilize effective support roles while delivering a high level of customer and problem solving.

Answer multi- phone line using phone etiquette.

Input loan application while promoting promotional sale opportunity.

Answered product questions with up-to-date knowledge of sales and store promotions.

Follow up with customer to check on customer satisfaction by phone or mail.

2003. Mt. Pleasant NFSC

Office Assistant

Provided general office support.

Filed client’s data.

Schedule appointments.

Answered and managed incoming and outgoing calls while recording accurate messages.

Education:

2002 Certificate of completion, CGI

• Valuation training

• Coursework in Finance

2001 Certificate of completion, Ross IES

• Coursework in Computer Networks

• Coursework in Software Engineering and Database Systems

2000 Diploma, John F. Kennedy High School

• Coursework in general studies

• 3.5 GPA

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