Customer Service Manager, Server Administrator, Network Administrator
Resume:
Warren Percy Bedser
* ***** ******, ********, *******, South Africa
******.******@*****.***
https://www.linkedin.com/pub/warren-bedser/21/25a/63
Microsoft Certified Professional ID#: 1110304
Profile
Solutions-orientated IT Manager with more than 15 years of experience developing and implementing complex
infrastructures and technical solutions for industry leaders. High expertise in the design, installation and configuration
of network systems to drive company growth and technical innovation. Strong project management skills, with proven
ability to direct large-scale development and installation projects. Proficient in determining system requirements and
resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline driven environments.
Promoted to positions of increasing authority because of project management and leadership skills. Able to lead and
motivate teams. Outstanding presentation and communication skills, and able to understand business requirements to
cross-collaborate and increase profits.
Core Competencies
Network Design Network Administration Team Management
Project Manager Supervisor LAN/WAN
System Maintenance Network Enhancement Troubleshooting
System Improvements Server Administration Deployment
Selected Highlights
Director/Manager who can drive and manage a large or small team of skilled IT professionals
Delivers leading edge technologies to drive revenue and growth
Strategizes roadmaps for technology deployments and content for digital presence (Web/Mobile)
Strong track record in implementing processes for efficient and faster delivery
Embraces change and motivates team to move toward latest and greatest technologies
Able to work with cross functional teams and lead them to a common goal, maximizing efficiency
Excellent in planning, resource allocation and tracking delivery progress
Exceptional interpersonal skills and works well with top management, cross functional teams, business team and
reporting team
Technical Skills
Systems Architecture, Administration, and Operations
Project time, quality, human resource, communications and risk management
Strategic planning for technical infrastructure
Disaster recovery planning and testing, high-availability clusters and disaster-tolerant SAN storage architectures
Definition and implementation of corporate security policy for IT
Microsoft Windows 2000/2003/7/2008, Active Directory, VBScript, Microsoft SQL Server 2000/2008, Oracle
7/10g, Microsoft Exchange 5/2003/2007/2010, MS Terminal Services, Citrix (all versions), IIS, Active Directory, Cisco
IOS, Checkpoint.
Microsoft Office SharePoint Portal Server (MOSS 2003/2007/2010), Microsoft SharePoint Services
24x7 operations and monitoring: HP Open view Operations, BMC Control-O, Open Source apps
Symantec Backup Exec (SAN edition with tape library), Veeam,
Applications
All Microsoft Office products: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Project, Microsoft
Access, Microsoft InfoPath, Microsoft Publisher, Microsoft SharePoint Designer, Microsoft Visio
Microsoft Dynamics NAV (formerly Navision)
Microsoft CRM
AutoDesk
SalesForce
InfoSlips
Virtualization
VMWare ESX Server 2.x/3.x/4.x, ESXi 3.x, 4.x, VirtualCenter 2.x, VMWare vSphere, vCenter, VMWare HA, DRS,
vMotion, VMWare Consolidated Backup, VMware Data Recovery, VMware Capacity Planner, VMware ACE, VMware
Workstation, VMware vCenter Site Recovery Manager, VMware vCenter Converter
Security
Microsoft Security Baseline Analyzer, Nessus, Snort network intrusion detection and prevention system, GFI
LANguard Network Security Scanner
Fortinet Fortigate Firewalls
Monitoring
Cacti, ntop, OpenNMS, Nagios, GFI Network Server Monitor, Spiceworks Network Monitor
Network Design
Integration of distributed networks (VPN bridges, VPN gateways, MPLS)
IP WAN addressing and route plans and implementation
Internet connections: Firewalls, Proxies, Virtual Private Networ ks (VPN), Intrusion Detection, traffic filtering
Current Courses
MCSA: Windows 8.1 (Self Study)
MCSA: Server 2012 (Self Study)
Career Summary
i-Team Johannesburg, South Africa 2003 – Present
Technical Manager: 2012 - Present
Promoted to positions of increasing authority because of project management and leadership skills
Provide exceptional customer service while leading the efforts to define, analyze and implement technical and
functional improvements for each client
Manage the process of establishing the scope of project, business and technology analysis, development and
testing requirements throughout the system development lifecycle
Produce business-focused architecture and solution design with technologies including virtualization/cloud
computing, web servers, web infrastructure and applications, storage, content management, networking and
security
Monitor and drive accountability for all IT projects and services including delivery, performance and functionality
Develop technical solutions by assembling staff, vendor and service resources to evaluate, design, test, install and
maintain hardware, applications and software
Lead the design and implementation of business applications such as ERP, CRM, PM, including project
management and team leadership
Manage the requirements gathering processes to support the development of new and enhanced features and
functions
Serve as a liaison between business management, IT teams, consulting and development teams
Manage server and application-related Helpdesk support and training to internal and external clients
Work directly with clients and users on tough technical problems demonstrating service scalability, applications
enhanced performance, 24x7 availability and exceptional support
Implement, maintain and oversee all aspects of the information technology systems and solutions for each client
Provide high level recommendations on upcoming technology needs and priorities
Maintain accurate and timely data on current and past technology operations
Facilitate technological purchases while sust aining annual IT budget
Field Engineer: 2003 – 2012
Successfully implemented new business functionality and handled the migration and sunset legacy of previous
platforms for various clients
Involved in strategizing the platform roadmap, budgeting, resource planning, onboarding, program planning and
extensive engagement of cross functional teams
Implemented policy and procedures to adhere to International standards and company standards
Collaborated with security teams to pass appropriate security tests for application certification
Worked with business teams to understand and translate business requirements to functional requirements
Closely tracked program issues for documentation and presentation of regular program status to project
stakeholders and IT team
CRL Computers Johannesburg, South Africa 2001 – 2003
I.M.S. Johannesburg, South Africa 2001
Field Engineer
Provided exceptional customer service while ensuring quick and successful problem resolution by phone and
email for all users
Increased overall productivity by managing, administering and troubleshooting a company’s data and voice
networks, Windows servers and peripherals, desktops, laptops, displays, printers, multi-function devices, smart
phones, network and VoIP phone equipment
Analyzed technical needs and installed, configured, monitored and maintained end-user workstations, PC
hardware, software, and network devices such as network printers(HP, Kyocera, Sharp), Cisco routers, Cisco
switches, wireless access points
Managed numerous operational activities including logistics, and purchasing and monitoring service contracts
ensuring each was current
Proactively mitigated security threats by deploying antivirus solutions across the network s
Ensured top productivity at all times – responsible for providing overnight and weekend support as necessary
Reduced operational costs by more than 20% by maintaining an accurate inventory of all IT hardware and
software and researching new IT purchases
_
Education
Certifications
MCSE
1998 : The Zone – A+, MCSE, MCP +
MCP + Internet
Internet
A+
1996-1997 : St Benedict’s – High School /
ITIL
Senior Certificate
http://www.stbenedicts.co.za/
Personal Skills
Communication – Constructive and honest communication with clients is very essential as it keeps the client
informed and enforces trust with client
Management – I believe that being organized and punctual is important
Creative Thinking
Determination, Enthusiasm and dynamic
Good sense of humour
Commitment
Volunteer
Interests
Husky Rescue – Have 2 rescue Huskies. Take
Baseball
Sheltered Huskies on walks and grooming.
Softball
Help with fund raising and events.
Golf
SPCA – Donate food and clothes. Wash all the
Archery
dogs every 3 months.
Mountain Biking
Soup Kitchen – Every 2nd Friday we make
D.I.Y
Soup to feed the less fortunate.
Woodworking
References
Available Upon Request
Contact this candidate