Customer Service Representative
Resume:
Robert D. Stowers
Detroit, MI *8219
***************@*****.***
OBJECTIVE
The position I desire is one that will allow me to communicate with customers & assist them with any needs they may have, concerning that particular service.This position will also allow me the opportunity to grow within that particular company.
QUALIFICATIONS
• Hard working phone communications skills with over 10 plus years exp.
• Knowledge of basic Home Equity Line Of Credit.
• Good debt collection knowledge, with Credit Bureau Report experience.
• Knowledge of handling Inbound & Outbound Calls.
• Works well with the general public.
• Has vast Call Center experience, over 10 yrs.
SKILLS AND ABILITIES
Various experiences in working in a call center environment. Trained to run or manage in a store. Has the abilities to work & communicate with the public, customers, or clients. Computer knowledge. Different phone system knowledge. Restaurant, Entertainment, & Transportation Field Knowledge.
Job
• Word entry, Communications, Multiple tasking.
EMPLOYMENT HISTORY
Customer Service Representative ` 03/2008 - 01/2010
Aditya Birla Minacs Group, Farmington Hills, MI
My job duties were to aide Verizon Wireless Customers with their calling plans, as well as assisting them with possible cell phone upgrades.
• I successfully completed new cell phone orders for Verizon Wireless Customers. I assisted in the completion of better calling plans for Verizon Customers. I aided in any troubleshooting that was necessary.
• I was able to help Verizon Customers on numerous promotion packages. I was successful in converting Non-Verizon Wireless Customers into Verizon Wireless Customers.
Finance/Analyst 03/2005 - 01/2006
Hanson’s Windows, Madison Heights, MI
This position aided Hanson’s Windows Customers who qualified to get an Equity Line Of Credit or assist them in Refinancing, or getting a Home Loan.
• I was able to assist in Home Loans for Hanson’s Customers. I created good verbal skills with Hanson’s Customers. Many Hanson’s Customers were aided through our Customer to Representative communication.
Telemarketing Representative 05/2004 - 10/2005
Insight Teleservices, Southfield, MI
Conducted numerous In & Outbound cold calls for various Charities, Children Funds, and Non-Profit organizations.
• I successfully collected funds for different charities. I conducted outbound cold calls with success. I was dedicated to all the charities.
Finance Debt Collector 08/2000 - 05/2004
Asset Acceptance Corp., Warren, MI
Setting up payment arrangements, settlements, or possible suits on numerous past due payment accounts.
• Learned the knowledge of skip tracing & reading all Credit Report Bureaus. Worked well with the clients to collect on past debts. Learned vast computer knowledge. Received good telemarketing skills.
• Learned to trouble shoot for jobs. Gained good organizational skills. Learned good group working skills.
EDUCATION
N/A - Communications
Finlandia University, MI
High School Diploma - General Studies
Henry Ford High, MI
N/A - Machining
Focus Hope: Machinist Training, MI
NOTES / OTHER INFORMATION
I have worked in many different fields. Most have related to Customer Service. I have Communication, Telemarketing, Transportation, Entertainment, and Restaurant Exp. I am diverse to succeed in any of these fields. My goal is to be successful & career oriented with a successful company
Contact this candidate