Senior IT Manager / IT Governance

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Waseem I. Sulaiman

Jeddah- KSA

Mobile No. 009***********

E-mail: ************@*****.***

Objective

To find a challenging position to meet my competencies, capabilities,

skills, education and experience as, senior IT manager, senior IT

governance manager, senior IT Program / Project manager.

Professional & Technical Summary

. Hard working and focused in achieving the milestones by leading

project teams.

. Mastered in various skills in project management, business

development, strategic planning, team building, and motivational

expert.

. Analyzing the functionality of business software and providing

recommendations for resolutions.

. Developing and refining the existing and proposed process analysis

and documentation

. Identifying the compatibility issues between business requirements and

system functionality

. Develop, review and recommend enterprise business solutions policies,

procedures, standards and guidelines for security, governance, risk

and service delivery.

. Oversee all enterprise business solutions audit activities with

internal audit, external auditors and state examiners, including

preparation of management responses and remediation planning.

. Expert in the creation of 'Project Plans' for the development or

modification of complex information systems

. Identifying and resolving logic deficiencies within complex business

systems

. Preparing the solution and documentation that includes specifications

and use cases

. Developing and maintaining the system test plans

. Expert in in Business analysis skills, Business Process Modeling

/mapping, Business Process Improvement and Requirements elicitation

Professional Experience

Saudi Enaya Cooperative insurance company (Munich Health/ Munich RE )

08/09/2013 till date

Senior IT Manager / IT Governance

My Responsibility

- Provide technology vision and leadership for developing and

implementing information technology (IT) initiatives that improve cost

effectiveness and business development in a constantly changing,

competitive marketplace.

- Lead the company in planning and implementing enterprise information

systems to support both distributed and centralized business

operations and achieve more cost beneficial enterprise-wide IT

operations.

- Provides strategic and tactical planning, development, evaluation

coordination of the information and technology systems for the

company.

- Ensure the continuous delivery and operation of integrated operations

and administrative information systems.

- Managing of multiple information and communications systems and

projects, including voice, data, imaging, and office automation.

- Coordination, facilitation, and consultation with all company

management staff on information systems, communications, and business

operation systems initiatives

- Serves and participates proactively with other members of the

company's senior management team in developing and executing strategic

plans to optimize the use of information technology in support of

company objectives.

- participates in policy and decision making at executive management

level regarding resource allocation and future direction and control

of proposed information systems use of information technology in

support of company objectives

- Create IT policies and procedures comply with the international

standards.

- Implement BCMS ISO 22301 / BS25999

- Implement CoBit

- Implement ITIL

- Implement ISO27001

- Manage the SLAs and AMC annual maintenance contract

- Create and Implement KPIs for IT Operation

- Manage the IT function on a day-to-day operational.

- Managing projects with Capex 50 Million SAR Opex 4 Million SAR

Gulf Union Cooperative Insurance Co. from 18/01/2010 until 02/09/2013

Dammam KSA

. IT Manager

My responsibilities:

- Project Manager AIMS (Advance Insurance Management System)

implementation ERP Project.

- Manage the IT function on a day-to-day operational.

- Maintains a thorough knowledge of the organization and adheres to all

organizational standards

- Provides technical supervision of technology interns, supervises other

staff as directed, annually updates technology job descriptions, and

completes technology staff evaluations.

- Analyzes technology requirements and develops functional

specifications. Conducts comparative analysis and competitive bidding

when necessary

- Assists staff in understanding and using technology; conducts regular

staff technology presentations and trainings as required

- Presents and implements technological alternatives to streamline

functions and improve productivity.

- Develops and maintains technology policies, standards and procedures

manual; develops and maintains related technology checklists

- Manages technology inventory to include procurement and disposal

- Ensures compliance with all software licensing agreements. Manages and

safeguards software media and associated licenses. Tracks software

versions. Maintains centralized software license use log

- Develops annual technology goals, strategies and detailed plans for

goal accomplishment.

- Utilizes the requirements log system to identify and timely complete

technology requirements.

- Responsible for the discovery, mitigation and documentation of

information technology risks.

- Responsible for the completion of monthly risk management reports.

- Ensures for the availability, continuity and security of data and

information pertaining to the organization

- Prepares, maintains and tests disaster recovery plan

- Manages external technology projects, like remote branches, or when

opening new outlets

- Participates on committees, task forces, workgroups, meetings, etc. As

directed, facilitates technology meetings and user groups or

presentations

- Develops and maintains an excellent working relationship with other

organizations, ensuring the organization is well received and

presented professionally and positively.

- Maintains knowledge on current technology by reading technology

periodicals, evaluating new technologies and attending trade-shows,

technical seminars and training sessions

- Develops and manages technology budget and monitors expenditures.

Reviews and approves cost pool expenditures

- Prepares reports for workshops, seminars, conferences, meetings and

trainings attended pertinent to the efficient dispatch of duties;

overnight travel occasionally required.

- Meet with managers to discuss system requirements, specifications,

costs and timelines.

- Function as an internal consulting resource on information security

issues

- Conduct the information security risk assessment programs. Review

compliance with the information security policy and associated

procedures

- Coordinate information security efforts with the internal audit

department, security compliance officers

- Coordinate security orientation and security awareness programs.

MEDGULF Insurance & Reinsurance Co. 16/04/2003 to 17/01/2010

Riyadh - KSA

. Senior IT Auditor

My functions as Senior Internal Auditor -IT involves the following:-

- Conduct an internal quality assessment for audit division performance,

perform IT Audit with the help of the team and reviewing IT general

controls & application controls in order to complete missions timely,

- Supervise the audit missions and audit teams by empowering the team and

promoting team culture and manage engagement risk,

- Perform IT risk analysis and provide recommendations to the corporate

management on business process re-engineering,

- Evaluates responses by user departments to findings and suggests follow-

up actions

- Review audit reports for submission and appraise the team member effort,

- Monitors the status of audit/review recommendations

- Evaluate MedGulf business continuity management process to ensure the

ability to continue essential business operations during disasters

- Implementing Information audit process

- Developing strategic plan for IT department

- Regular assessment of IT operations, alignment with the business

objectives via

Understanding of the IT strategic planning, IT investment

infrastructure, IT program

Management and Enterprise Architecture

- Monitoring IT strategy, Information Security, Enterprise Architecture

Management, and Business Continuity Plan / Disaster Recovery Plan

assessment based on the international standards and frameworks (CoBiT,

BS7799).

- Reviewing and evaluating the IT & IS security, policies and

procedures

- Developing IT Effectiveness Projects.

. United For Computer 03/12/2002 To 17/03/2003 Amman, Jordan

- Provided Technical Support.

- Implemented on Inventory system.

- Promoted and worked as a Branch manager.

Education

. American University of London

M.S Master of Science in Management Information System MIS 2005

. Technology & Science University Jordan 2001

Bachelor of Technical Education / Information Technology.

. Intermediate University College Jordan 1999

Diploma Information Technology

Official Product Training Courses

. Business communication skills GV

Toronto - Canada

. Oracle business intelligent enterprise OBIEE MNI Athens

- Greece

. Implementing ISO 22301 / BS25999 BSI Abu Dhabi

. Health Level 7 HL7 V3 CCHI

Riyadh - KSA

. English Business Communication Skills

Cambridge English level test CELT EF Bristol UK

. Anti-Money Landry (AML) Gulf Union Dammam KSA

. Anti-Fraud Gulf Union

Dammam KSA

. COBIT 4.1

SMME Dubai,UAE

. Insurance Courses Motion / MedGulf

Riyadh, KSA

. Progress Programming Language Data Quest \ Medgulf Beirut.

Lebanon

. CCNA

Sysorex Riyadh, KSA

MCSE & MCDBA 2000

. Administrator SQL Server 2000 : Compubase Amman, Jordan

. Programming SQL server 2000 : Compubase Amman, Jordan

. Design Active Directory windows 2000: Compubase Amman, Jordan

. Active Directory Windows 2000: Compubase Amman, Jordan

. Infrastructure windows 2000: Compubase Amman, Jordan

. Microsoft windows 2000 Professional and server: Compubase Amman,

Jordan

. Essential for network: Compubase Amman, Jordan

. Essential & core NT 4.0 Compuway Amman, Jordan

Certification

- Preparing PMP.

- Implementing ISO 22301 / BS25999 BSI

- COBIT 4.1 Control Objective for Information and related Technology

- TOGAF 9 The Open Group Architect Frame work Enterprise Architecture

- ITIL v2 Information Technology Infrastructure Library EXIN

- CCNA Cisco Certified Network Association

- MCP ( Installing Configuration, and Administrating Microsoft Windows

2000 Serve)

(Designing a Microsoft Windows 2000 Directory Services

infrastructure)

Information Technology Skills

. Have adequate experience in doing excellent documentation on business

requirements.Evaluate complex business and technology risks, make

recommendations to address control weaknesses and control risk in

consultation with Technology management.

. Ability to work in a very dynamic environment. skilled at frequently

balancing multiple tasks and remaining clearly focused on team and

individual objectives

. Advanced understanding and knowledge of insurance business process

. Knowledge in System design and development required for business process

. Knowledge in PCF ( Process Classification Framework)

. Knowledge in BIM (Business Integration Methodology) { Diagnosis }

. Knowledge in Network configuration & Support includes: switching,

cabling, and troubleshooting

Behavioral Skills

. Strategic Thinking

. Results Orientation

. Understanding the Business

. Decision Making

. Influencing

. Leadership & Team Building

. Policies and Procedures

. Concern for Quality

. Budgeting & Control.

. Problem solving -Makes Complex Analysis.

. Building relationships- establishes network.

. Team work-Promotes teamwork.

. Directives -Challenges poor performance.

Skills and Capabilities

0. Organizational, supervisory, and administrative abilities to handle

staff.

1. Ensure customer satisfaction and successful implementation.

2. Team player with strong interpersonal and communication skills.

3. Highly active and self motivated with extensive technical talents.

4. Ability to learn new databases, programming languages and adapt to new

systems.

. Ambitious and hard working nature.

. Excellent Communication skill to present points precisely and clearly

. problem solving ability and analytic skill to solve the problem

efficiently

. Highly productive in team environments as both team member & team leader

. Flexible and persistent in trouble-shooting, problem-solving and taking

efforts for Improvements.

. Excellent Technical Skill

. Efficient Programming Skill

. Delivering output within the shortest span of time without losing

efficiency

Have sound written and oral skill in English and Arabic.

Member ship

. Saudi Computer Society (Active Membership) ID 124201

. ISACA Information Systems Audit and Control Association ID 578963

. Member in (MHITC) Munich Hearth ITC Committee.

Personal Information

. Date of Birth 06-Jun-1978

. Nationality Jordanian

. Marital Status Married

References and Certificates upon request [pic]

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