Training Management
Resume:
BRAJ KISHOR THATHERA
H.N. ***/***, Purana Tikaitganj
Lucknow-226004
*********@*****.***
Contact no: 955-***-****
Career Objective:
To achieve organization’s goals with great passion, innovation, ambition, diligence and team
work.
Career Summary:
A company oriented professional with over four and a half years of extensive experience in
handling off-shore and on-shore clients in Strategic Planning, Resolution in
Relationship Management, Payment Collection & Training.
Efficient in providing Soft Skills and Spoken English Training.
Experience:
Worked as a Soft Skills & Spoken English Trainer with Orien Edutech Pvt. Ltd for three
months.
Role & Responsibilities:
Conducting Soft Skills and Spoken English Training at Tikait Nagar in Barahbanki.
Achievements:
NSDC & Orien Edutech Pvt. Ltd. certified trainer.
Experience:
As a Sr. Process Associate, I have worked with Religare Corporate Services for one and a
half years in Noida.
Role & Responsibilities:
Achieving daily, weekly & monthly collection targets.
Ensuring all services deliverables in the process are up to 100% compliance.
Escalation of client’s issues to the concerned department.
Encouraging and assisting team mates for quality up-gradation. Providing feedback and
giving suggestions to achieve quality targets.
Achievements:
Won ACE Rising Star Award for the outstanding performance.
Achieved Second Highest rating in the annual appraisal.
Won Chess Runner Up Trophy in Religare Champions League.
Contributed An Idea to encourage innovative ideas for the business development.
Successfully Trained New Resources for the company.
Experience:
As a Sr. Process Associate, I have worked with IBM Global Process Services for six months
in Gurgao.
Role & Responsibilities:
Handling client’s queries with relevant resolutions, scoring 100% in client’s rating, 100%
in compliance and minimum 90% in quality.
Up selling credit cards.
Achievements:
Won Certificate of Excellence in handling client’s queries.
Became one of the top performers in up selling credit cards.
Experience:
As a Process Advisor, I have worked with Barclays Shared Services for one year in Noida.
Role & Responsibilities:
Reconciling bulk transaction entries as per the client’s protocol.
Formatting reconciled data and sending daily report within the time frame.
Marking up remaining entries as per the client’s instructions.
Achievements:
Became one of the key players of my team.
Contributed An Idea to enhance business productivity.
Experience:
As a Process Associate, I have worked with Genpact India Pvt. Ltd. for one and a half
years in New Delhi.
Role & Responsibilities:
Motivating, encouraging, advising & negotiating with customers to make payment on
their credit cards.
To achieve minimum 98% in quality and 100% in compliance.
To achieve individual and team’s monthly collection target.
Achievements:
Won several monthly Dollar Contests. Always got recognition for my best performance.
Successfully received Time Management, & Business Etiquette Training.
Professional Qualification:
One Year Software Diploma in Computers (ADCA) in the year 03-04.
Post Graduate Diploma in Travel Management from Lucknow University in the year 06-
07.
Good English typing speed (30-40 words per minute).
Academic Qualification:
B.A. from Lucknow University in the year 02-05 (English Lit., Eco. & Political Sci.).
Higher Secondary Examination from U.P Board in the year 00-02.
High School Examination from U.P. Board in the year 99-00.
Personal Vitae:
Father’s Name : Mr. Ram Shankar Thathera
27th August, 1984
Date of Birth :
Gender : Male
Language : Hindi, English
Hobbies : Travelling & playing chess
DECLARATION
I herby solemnly declare that all the mentioned facts are true and correct to the best of my knowledge
and belief.
Date :
(Braj Kishor Thathera)
Place :
Contact this candidate