Customer Service Sales

Petria Edwards

Henrico VA *****

804-***-****

Work Experience

Account Manager Comcast

April 2010 to July 2013

• M anaged, grew and retained existing accounts;

• Generate sales leads by making outbound calls in addition to answering inbound ones;

• Proactively acquired new accounts;

• Managed relationships with clients in assigned ter r i tory;

• Scheduled meetings with new customers to maintain a sales pipeline;

• Assemble and prepares sales handoff packages in accordance with company policies.

• M aintained relationships with vendors to insure all customer satisfaction and order

issues are resolved in a timely manner;

• Worked closely with the sales team to ensure that it is clear what products or services the

client has purchased, and that those products and services fit the client's needs.

Sales Representative P aramount Builders

M arch 2009 to April 2010

• Developed and executed a sales strategy within assigned ter r i tory to drive revenue and

i ncrease penetration;

• Sold and promoted products to consumers within defined ter r i tory with a focus on new

customers;

• M anaged lead list, while networking, setting appointments, managing referrals, and door

to door presentation;

• Networked and handled marketing at t rade shows;

• Secured customer information necessary to process order;

• Followed up on orders as well as handled complaints about unfulfilled orders;

• Check inventory control, prepared order reports for management.

P rep Cook/ Banquet Server Dixie Staffing

A ugust 1996 to January 2002

• Assisted cook in preparation and service of various food in assigned work situations;

• Stocked buffet for meal service, prepared tables and banquet area before guest arr ival;

• E ffectively served dishes and courses to guests, cleared tables and banquet area.

O rder Ent ry I RS

December 1998 to February 2000

• Processing customer orders via telephone and forwarded to appropriate department for

f ulfillment;

• Recorded shipping and billing information for processing;

• Handled customer complaints/

E ducation

Currently Enrolled as full time student pursuing additional degree.

H uman services (Case Management)

J Sargent Reynolds, Richmond, VA

2013 to Present

John F Kennedy

D iploma in General Education

September 1996 to August 1998

Skills

• M icrosoft Word, PowerPoint, Excel, data entry, customer service, administration and

management.

• Strong interpersonal and communication skills both wri t ten and verbal.

F lexibili ty to work with non-standard business hours to ensure completion of projects;

• Customer service, sales, marketing; working knowledge of M icrosoft Office Suite; worked

i ndependently and in team environment with excellent oral presentation and wri t ten skills.

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