Business Analyst

A lex Khalil Resume, Page *

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AL EX KH A L I L Allentown, PA 18109 ************@*****.***

B US I N ESS A NAL YS T

I T SU P P OR T AN A L YS IS IN F O R MA T I O N SC I E N C E

Customer-focused leader w ith years of cross-industry experience driving impactful initiatives across multiple

channels.

Articulate communicator skilled in delivering insightful presentations and strengthening relationships with

business partners, peers and senior leadership.

P roven mentor, t rainer and director of multidisciplinary teams in line with diligent performance initiatives.

• • •

Bilingual: English & Database E-R Modeling Project Management

A rabic

• • •

Business Process Analysis Presentation & Design Root Cause Analysis

• • •

Client Relationship Problem Analysis & WordPress

M anagement Resolution

PROFESSIONAL EXPER I ENCE

ALLE N TOWN SCHOOL D ISTR I CT, A llentown, PA 2013-Present

SUBST I TU TE TEACHE R

• Daily P rocess: Conduct class by following permanent teacher plans while keeping students engaged and

learning.

• Rules P rocedures: Oversee class while abiding by school rules, communicate clearly and effectively with

students, and used encouragement techniques to allow a safe and pleasant environment.

CLUB Z! T U TOR I NG, A llentown, PA 2009-Present

T U TOR

• I n-Home Tutor: Conduct tutor sessions in-home by receiving assignments to tutor students (grades 6-12) for

a certain amount of sessions that could be extended as needed.

• After-School Tu tor: P rovide after-school tutoring activities to public schools in the area.

LUTRON E LECTRON I CS, I NC., Coopersburg, PA 2006-2012

I N TEGRATE D SYSTE MS R EPRESENTAT IV E A CCOUNT M ANAGER

• P rocess I mprovement: P roject management and customer service for over 50 manufacturer representative

and distributor on the East and West Coasts, Canada, and the Middle East.

• Customer Service: P rocessed over 40 customer orders per day for a broad spectrum of products.

• Customer Care: M ade two t rips to the Middle East region (Dubai, UAE and Riyadh & Jedda, KSA) to t rain

new hires and to connect with some distributors and contractors on the Field.

KAP LAN PRE M I E R, A llentown, PA 2005-2006

A lex Khalil Resume, Page 3

SAT MATH PREP TU TOR

• Student T utor: One-on-one teaching SAT Math in students’ homes for 6-8 sessions each.

LE H I G H CARBON CO M M U N I TY COLLEGE, Schnecksville, PA 2002 & 2006

M ATH T U TOR

• Student Mentoring: P rovided customized help and guidance to fulfill students’ educational needs.

LUCE NT TEC H NO LOG I ES (AGERE SYSTE MS), A llentown, PA 1999-2001

E LEC TRON ICS T EC H N IC IAN

• Technical Assignment: Working on building Fiber Optics Signal Amplifiers for large companies like Siemens

and AT&T.

ED UCAT IO N

B ACHE LOR, ( I N FO R MAT IO N SYSTE MS )

MU H LENBERG COLLEGE, Allentown, PA

B ACHE LOR SC IE NCE, ( M ATH E MAT ICS P HYS ICS ) D I P L O MA, (C O MP U TE R T EC H N I C IAN )

OF A ND

AL BAATH UN IVERSITY, Homs, SYR L INCOLN TECHN ICAL I NSTITUTE, Allentown,

PA

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