Manager Management

Location:

Posted:

April 06, 2015

Barbara Boyd

Phone: 757-***-**** E-mail: *********@*****.***

SUMMARY

Ambitious Housekeeping Manager possessing comprehensive knowledge of project and program management

techniques. Natural leader driven to motivate teams to exceed business goals and promote productivity while

increasing financial profitability.

ACCOMPLISHMENTS

• 100% rating in Housekeeping Department of Wyndham Hotel Group Inspection, November 2013

• Promoted to Housekeeping Supervisor after 10 months of employment.

• Boosted customer satisfaction ratings by 50% in fewer than 7 months.

EXPERIENCE

GIVING LIGHT INC.

Food and Beverage Manager Hampton, VA 02/2013-01/2015

Manage all F&B daily operations within budgeted guidelines and highest standards.

Purchase goods and design exceptional menus.

Lead F&B team by attracting, recruiting, training and appraising talented personnel.

Establish targets, schedules, policies and procedures.

Comply with all health and safety regulations.

TRAVELODGE SUITES

Executive Housekeeper Virginia Beach, VA 06/2012 to 05/2014

Direct the daily activities of a 10-member Housekeeping team.

Conduct pre-event inspections of all rooms.

Identify inefficiencies and make recommendations for process improvements.

Implement high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.

Monitor room availability using PMS [Wynguest].

Optimize the overall customer experience through exceptional guest service.

NORDSTROM

Certified Bra and Prosthesis Fitter Norfolk, VA 08/2005 to 01/2007

Facilitated one-on-one counseling on prosthetic care to customers.

Submitted insurance claims.

Administered all point of sale opening and closing procedures.

Designed displays to make the store experience interactive and engaging.

Provided assistance to department manger by delegating various tasks.

EDUCATION

BACHELOR OF SCIENCE: TOURISM AND 05/2014

HOSPITALITY MANAGEMENT

Norfolk State University, Norfolk, VA

CERTIFICATIONS

Front Office Management, American Hotel and Lodging Association, December 2011-Current

ServSafe, National Restaurant Association, April 2011-April 2016