Project Manager Management

NATALIE L KENT

**** *** *** ****

CHARLES CITY VA 23030

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Project and Implementation Manager & Coordinator, Genesis 10

SUMMARY OF QUALIFICATIONS:

Management: Extensive results-oriented management experience. Consistently

achieving goals by organization, leadership and problem-solving skills. Supervised

technical personnel and department management experience. Proven ability to cultivate

productive relationships with key decision makers and manage projects to achieve

organizational goals and objectives.

Technical: Experience in research, development and testing of new

products/applications. Very good vendor and customer interface experience. Excellent

verbal and written communications. Computer proficient-Software(Microsoft Office

Suite, Remedy Action Request System, Maximo, Aldea, Visonael), CRM tool,

sharepoint, MS Project, OPEN TEXT, ECM

Hardware: Desktops/laptops, Cisco networking(switches/hubs/routers/phone sets),

Power down of banking centers, Site and Exit floor locations within the bank, Installation

and managing of Wireless access points, DVR installs, cisco wireless phones. Manage

Banking Center Refresh projects to update servers, routes at Banking centers,

Mortgage sites, Enterprise locations. I have constant contact with clients throughout the

project, ensuring equipment is onsite. Bridge line calls with engineers, vendors to

ensure project work for after hours. On-call every night during the project in case

problems arise. Project spreadsheet maintained for each week of refresh .

PROFESSIONAL EXPERIENCE

2014-Present-Genesis10-BankofAmerica Richmond, VA

• Responsible for Banking Center refresh project at banking centers, enterprise

locations and mortgage sites.

• Responsible for coordinating vendors, engineers and the site. Set up bridge calls

for all projects each day to ensure success.

• Responsible for managing projects to the dates Agreed upon by clients.

• Responsible for working with engineering and vendors to have services installed

on time and without failure.

• On-call Bridge calls every night during project for the week.

• Spreadsheet maintained for the refresh project.

• Ensuring equipment is onsite for vendors for refresh.

• First line of contact for all clients in case problem or concerns arise.

2005-2014 HP-BankofAmerica Richmond, VA

Project Management, Team Leader

• Responsible for managing the day to day

• implementations of switches, DVR, PBX, WAP

• installs, Power down banking centers, Increase data

• and voice capacity at bank locations. Also manage

• wireless phone installs, site closures, exit floors,

• ANR, disconnects of circuits and DSL installs.

• Responsible for coordinating vendors, telephone

• company and the site. Set up bridge calls for all

• Wap installs at the sites.

• Responsible for managing projects to the dates

• given by the bank.

• Responsible for working with engineering and

• vendors to have services installed on or before time.

• Responsible for managing team and handling day to

• day escalations when manager is unavailable.

2004-2005 Bank of America, Richmond, VA.

Telecom Analyst II

• Answer calls and resolve problems with mainframe

• applications, password resets for mainframe

• applications and servers. Troubleshoot printers and

• terminals. Participated in projects such as call

• handling and ticket management and soft support.

• Active role in the supervisor mentoring program.

• Assisting supervisors in the day to day roles.

EDUCATIONS

Bryant Stratton College-Criminal Justice

Richmond, VA

Virginia State University-Business Classes

Petersburg, VA

John Tyler Community College- Business Management and Banking

Chester, VA

Virginia Action Alliance

Victim Training

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