Management Customer Service

NIKKI WILBURN

619-***-**** ************@****.***

P ROJECT A DMINISTRATOR O PERATIONS M ANAGER

Demonstrated background in Operations Oversight, Staff Management & Supervision, Project Coordination,

Contract Administration, Construction Leadership and Sales & Revenue Generation accompanied with proactive

coordination, multitasking and problem solving skills

Accomplished and seasoned management executive offering 10+ years of expertise in directing corporate operational functions,

administering contractual operations and overseeing office administrative procedures. Innovative strategist, with a proven career

record of enhancing profits through pinpointing operational inefficiencies and streamlining operational practices. In the process,

improving operational performance, effectively managing firm operations, implementing efficient operations procedures and team

building to determine effective processes for operations. Further sharpened holistic executive leadership skills in budget

management, relationship building, customer service and leadership development.

KEY AREAS OF EXPERTISE

Facility Operations Management Sales/ Business Development Office Management/ Administration

Change Management Talent Management & Retention Accounts Payable/ Receivable

Processes

Revenue/ Profit Growth Generation Budget Planning & Analysis Client Relations Management

CORE COMPETENCIES

Operations Management: Able to incorporate innovative operations management techniques that result in enhanced business

practices, increased productivity and profits. Skilled in operations restructuring to reduce business costs and improve service.

Project Management: Strong project management skills with expertise in developing project plans, coordinating resources,

supervising teams, controlling budgets and coordinating full lifecycle/ delivery of projects from inception to completion.

Revenue Generation: Proven ability to generate new business; prospecting, networking and developing/ maintaining strong client

relationships with expertise in executing strategies that increase revenue.

Team Building/Leadership: Strong leadership qualities; expert at effective team building and management with demonstrable

experience overseeing a team of 100 employees.

PROFESSIONAL OVERVIEW

D IRECTOR OF F ACILITIES / G ENERAL M ANAGER J&M Keystone, Inc., Spring Valley, CA Jul 2003 – March 2015

Prior roles: Contracts Administrator Construction Manager

Provide guidance/ direction to multiple divisions and oversee daily activities of firm operations including sales and expenses for

local company with 100 employees and average sales of over $8M annually; manage and train a cross functional department/ staff,

prepared work schedules/ duty rosters, assigned specific duties and led them across all work areas; oversee firm operational

functions with a primary focus on driving revenue growth/ sales, increasing profit and managing risk

• Generated additional revenue stream and implemented effective systems/strategies (customer quality calls) that contributed to

market growth and increased customer traffic.

• Generated profits through streamlining efficiency of operations resulting in increased productivity.

• Ensured all personnel were adequately/ properly trained, coached, mentored and motivated to enhance performance.

Dec 2002 – Jun

O FFICE A DMINISTRATOR Wallace Saunders Austin Brown & Enochs

2003

Performed the day to day processing of accounts payable transactions to ensure that the firm’s finances are maintained in an

effective, up to date and accurate manner; applied comprehensive knowledge of accounts receivables to the day to day duties;

developed and strengthened client relationships, managed needs/ requirements of clients and solved customer queries

• Instituted effective administrative policies/ procedures that brought about order and stability to disorganized office environment.

• Established strong working relationships with office executives that facilitated the administrative process.

• Overhauled administrative processes to improve accuracy and efficiency.

O FFICE M ANAGER C&C Restoration, Inc. Feb 1999– Nov 2002

Directed day to day departmental operations/ organization of office and facilitated efficient running of services; managed the

office records and ensured the timely/ accurate processing and maintenance of office documentation; supervised and managed

performance of office staff/ HR functions and ensured all performance deficiencies were addressed; presided over contract

management/ negotiation and supervised accounting AR & AP

• Fostered a positive work environment by communicating team spirit through effective communication with all office employees.

• Delivered effective resolution to contractual issues including service quality and production.

• Devised innovative procedures to enhance cash flow with contracts and field production.

EDUCATION BACKGROUND AND TRAINING

Accounting; San Joaquin Valley College, Visalia, CA

OSHA HAZWOPER 30hr Confined Space Blood Borne Pathogen Lock Out Tag Out Respiratory Protection Pacific Safety

IICRC Water Mold Tech Six Sigma & Change Management Certificate Project Manager Professional Certificate

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