store manager

Renji Ganesh.T

Aparna House

Thittamel PO

Chengannur

Alappuzha

Kerala, India

Phone: +919*********(Mobile)

: +914*********(Land line)

Email: ***********@*****.***

PERSONAL SUMMARY

An ambitious, creative and highly motivated individual, who has a passion

for the retail industry and an uncompromising commitment to quality and

outstanding customer service. Having a proven track record of maximizing

retail sales by providing an enjoyable shopping experience for customers,

and a comprehensive management, planning and support service to all retail

staff. Able to create a unique experience for customers by giving them easy

access and guidance to all store department from beginning to end. Now i am

currently looking for a managerial position and a career advancement

opportunity with a company that will not only challenge my professionally

but will also allow me to develop my knowledge & potential still further.

AREAS OF EXPERTISE

. Business Development

. Customer Satisfaction

. Administration

. IT Knowledge

. Report Writing

. Visual Merchandising

. IT skills, People Management

. Retail Marketing

. Improving inefficiencies

. Operations Management

Designations :

StoreManager (ADITHYA BIRLA RETAIL LTD) (July 2011 to Present)

Responsibilities

. Driving operational, visual and customer service standards in store.

. Monitoring and reviewing store performance on a regular daily, weekly

and monthly basis.

. Implementing store compliance and health and safety procedures.

. Maximizing sales through effective merchandising and marketing.

. Deciding on store layouts.

. Recognizing and rewarding good staff performance.

. Monitoring product availability levels throughout the day and

replenish stocks to ensure 100% availability.

. Developing business links within the local community.

. Working with the visual team to manage displays within the store.

. Recruiting the right people with the right behaviors in to the right

jobs and ensuring they are given access to the right training.

. Actively monitoring competitor activity.

. Managing the stores budget, and keeping costs under control.

. Getting feedback and capturing data from customers.

Reference:

Rony T Mathew

Aditya Birla Retail Ltd

Phone: +919*********

Marketing Officer (FINANACE, INDUSIND BANK) (May 2007 to June 2011)

Responsibilities

. Leading, driving, energizing and motivating teams to do better.

. Planning and delivering initiatives for market growth.

. Proposing and implementing promotions and special offers.

. Deciding on service standards.

. Mentoring new employees.

Reference:

Vasudevan Namboothiri

Indusind Bank Ltd

Phone: +919*********

Achievements (Award Winner-Aditya Birla Retail Ltd)

. Consistently Best Performer in Profit, SOP, Shrinkage control from

month of December to March (Kerala Zone, India).

. First position in Fruit and Vegetables sale in the month of December

and January 2012 (Kerala Zone, India).

. First Runner up in Private label sale in the month of December 2012

(Kerala Zone, India).

. Winner in Private Label sales in the month of march 2012

. Award for Outstanding Performance in Sales in the month of March 2012

KEY COMPETENCIES AND SKILLS

Retail

. Quickly responding to customer complaints, requests and comments.

. Brand Integrity and market awareness.

. Developing customer service procedures, policies & standards.

. Driving operational, visual and customer service standards in store.

. Commercial & Business awareness.

. Abe to come up with new ideas.

. Comprehensive knowledge of all relevant health and safety issues.

. Ability to organize & priorities workload within a retail setting.

. Effectively maintaining stock levels and ensuring the quality of

supplies.

. Always putting the customer first.

Managerial

. Analyzing and researching trends within the retail sector.

. Personally ambitious and achievement focused.

. Putting customers at the heart of all decisions.

. Managing stressful situations.

. Able to tactfully deal with difficult customers.

. Enforcing strict rules and regulations in the workplace.

. Clearly communicating corporate information to staff.

. Strong organisational capabilities.

. Selecting, building relationships with and managing suppliers.

. Implementing pricing strategies.

Personal

. Possessing a professional, focused and understanding attitude towards

customers.

. Committed to continuing education and training.

. Ability to respond quickly to emergencies.

. Able to work closely with other medical professionals as part of a

team.

. Strong influencing and communication skills.

. Ability to pick up new skills and knowledge quickly.

. Having a flexible attitude and positive approach.

. Ability to concentrate for long periods.

. Responsible attitude & willing to undertake additional professional

responsibilities at local, regional or national levels.

. Willing to work evenings, early morning and weekends.

. Deadline Led, Time Efficient, Decision Making, An Eye for Detail,

Excellent Communicator, Tactful & Articulate, Problem Solving,

Administrative Organizing, Team Player, Conflict Resolution,

Professional Mannerisms, Commitment, Confidence, Attention to Detail,

Speed, and Integrity.

Certifications

. MCSE (MICROSOFT ID: 5716281)

. CCNA (CISCO ID: CSCO11428170)

. Diploma in programming in VB.NET.

. Diploma in HARDWARE & NETWORKING, A+, N+ (NET ENGINEER) From Aptech

EDUCATION

. MBA( Retail Operations) in Sikkim Manipal University

. Degree (B.A.Economics)with from Marthoma college,

Thiruvalla,under

M G University, Kottayam, Kerala

PERSONAL PARTICULARS

o Age: 33

o Date of Birth: 24th January 1982

o Father's Name: Ganapathy.T.S

o Sex: Male

o Marital Status: Married

o Languages Known: English, Malayalam, Hindi and Tamil

o Passport No:G4208091

Career Statement

I feel that my greatest strengths are firstly my ability to provide

effective line management to all the retail staff who I am responsible for.

Secondly my skill at improving efficiencies of retail trading operations to

maximize revenue, thereby help to ensure that all sales targets are met.

Thirdly my real passion for the retail industry as a whole which allows me

to spot trends and changes in fashion before they become mainstream. I here

by declare that the information furnished above is true to the best of my

knowledge.

Place:Chengannur

Date:

(Renjiganesh.T)

Contact this candidate