Customer Service Sales
Resume:
Angela D. Deitcher
Hanover Park, IL 60173
***.****@*******.***
Health Care Administration
• 17 years customer service experience
• Bachelors Degree in Healthcare Administration
• Results Driven
• Creative Problem Resolution
• Good Interactions with customers
• Responsible
• Able to type 30/wpm
• Proficient in Word, Excel, and PowerPoint
Education
Ashford University, Clinton, IA June 2014
Bachelor of Arts, Healthcare Administration
GPA 3.57
Experience:
Customer Service (3/2012-Current)
Terri Lynn, Inc., Elgin, IL
• Respond to inbound customer inquiries about product information and pricing.
• Entering order requests via phone, email and fax documents
• Maintain schedule on projects to get them done in a timely manner
• Multi tasking to complete multiple orders
• High volume calls during the busy season of August through December
• Follow instruction to complete projects
Shift Supervisor (2/2011-3/2012)
Oberweis Dairy, Bartlett, IL
• Responded to customer inquiries and issues
• Managed 3 – 5 member food service shift
• Resolved customer issues
• Insured proper cleaning and closing policies are followed
• Was responsible for depositing and counting cash drawers
• Kept all records and knowledge of employees secure
Customer Service (4/2010-6/2010)
Express Employment Services, Roselle, IL
• Responded to customer inquiries and issues
• Resolved customer issues depending on type of position
• Muti-tasked to complete assignments
• Maintain schedule on projects to get them done in a timely manner
• Entering order requests via phone, email and fax documents
• Entering order requests via phone, email and fax documents
Customer Service (2/2007-11/2008)
Promark International, Bartlett, IL
• Handled inbound customer inquiries about product information and pricing.
• Managed order requests from initial RFQ through purchasing/shipping of product.
• Maintained schedule on all products and coordinated lead times in line with customer’s
needs.
• Provided additional duties to other departments as necessary and dependent upon
demand.
• Entering order requests via phone, email and fax documents
Customer Service (10/1999-10/2006)
Steiner Electric, Elk Grove, IL
• Sending request for quotes to manufacturers giving responses to sales person.
• Using government data bases to insure proper payment of services to Steiner Electric.
• Completing and filing all files in proper order.
• Point of contact for all current orders to ensure customer’s questions are answered and
product ships within the appropriate lead time.
• Maintained schedule on all products and coordinated lead times in line with customer’s
needs.
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